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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,323 Reviews
Call Service Center (781) 210-5200

1,323 Reviews of Herb Chambers Lexus of Hingham - Service Center

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September 12, 2024

When I set a 930 appointment and the car got sits parked in the lot until 1030, then it’s bad. It’s disingenuous. I deserved an apology. And I am not a complainer More

by Foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Herb Chambers Lexus of Hingham responded

Foley, I apologize for the delay you experienced during your appointment. We strive to provide timely service, and it's clear we fell short here. Please reach out so we can address this directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 10, 2024

It is always stressful to bring your car for a checkup. I never worried because I had such a good relationship with my account manager Kevin . Yesterday I found he had left the company. Elijah stepped in More

by Miaken87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah, Scott and Nate
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Sep 11, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to hear Elijah made your visit smooth and stress-free at Herb Chambers Lexus of Hingham. Thanks for sharing your positive experience!

September 10, 2024

I have found the service team to be professional, customer focused and easy to work with. More

by ldamon2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitor Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Welch, Service
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Sep 11, 2024 -

Herb Chambers Lexus of Hingham responded

Ldamon2001, thanks so much for the 5-star review of Herb Chambers Lexus of Hingham!

September 07, 2024

Great people that make everything easy. I get all my services done here and will continue to ! More

by sara_lavallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talissa
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Sep 09, 2024 -

Herb Chambers Lexus of Hingham responded

Sara, it was our pleasure to assist you. Thank you from all of us here at Herb Chambers Lexus of Hingham!

September 05, 2024

There was confusion about my scheduled service date and Tom and his team got me a loaner car and made it work. Car looks great and the service was completed by the next day even though I wasn’t scheduled. More

by jcnenagh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
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Sep 06, 2024 -

Herb Chambers Lexus of Hingham responded

Jcnenagh, we're glad to hear Tom and the team at Herb Chambers Lexus of Hingham could accommodate you despite the scheduling mix-up. Thanks for sharing your experience!

September 03, 2024

Good job as usual. In and out in a reasonable amount of time. Thank you. More

by lamcelane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for the positive review of Herb Chambers Lexus of Hingham!

September 01, 2024

Always great service. Took care of everything even found that my tire had a nail in it. Thank you Kevin and Eric!! More

by Lfinnsrh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to hear Kevin and Eric provided excellent service at Herb Chambers Lexus of Hingham! Thanks for sharing your positive experience with us.

August 30, 2024

I had 3 months with the car and ever since that everything is perfect if u want good service go to them perfect and kind people I love it More

by princessjeudy88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sæed
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Aug 30, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience! We're delighted to hear that everything has been perfect with your car and that our team at Herb Chambers Lexus of Hingham provided excellent service. Enjoy driving, and we appreciate the love!

August 27, 2024

Very courteous and professional service provided on our Lexus suv. All pertinent information was provided. More

by srwindswept
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Aug 28, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience! We're glad to hear our team at Herb Chambers Lexus of Hingham provided courteous and professional service on your SUV. We appreciate the feedback!

August 26, 2024

Lauren, Kevin and the Team were great. They went above and beyond to keep me updated with the status of car. I was very pleased with the Service!! More

by depillolisa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
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Aug 26, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that Lauren, Kevin, and the team provided excellent service at Herb Chambers Lexus of Hingham. Thanks for sharing your positive experience!

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