Back

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,320 Reviews

1,320 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
September 21, 2024

Great dealership- very flexible. Elijah was very helpful. Rather not receive info about car through texts before talking. More

by Quala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Marciello
Sep 23, 2024 -

Herb Chambers Lexus of Hingham responded

Quala, thanks for the feedback! We're glad Elijah was helpful and appreciate your input on communication preferences. We'll make sure to note that for future interactions at Herb Chambers Lexus of Hingham.

September 21, 2024

Exceptional service each and every time! I look forward to the service videos. The real-time video is next level service. More

by Ethel_daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Welch
Sep 23, 2024 -

Herb Chambers Lexus of Hingham responded

Ethel, we're delighted to hear you enjoy the service videos and exceptional care at Herb Chambers Lexus of Hingham. Thanks for your continued support!

September 19, 2024

Amazing job detailing! Price beat other detailing specialists in the area. Super happy all around! More

by jerseygirllinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Sep 19, 2024 -

Herb Chambers Lexus of Hingham responded

We are so glad you are satisfied with our detailing service at Herb Chambers Lexus of Hingham! Thanks for the five-star review and we hope to assist you again in the future!

September 19, 2024

Great service and communication. Service was complete and in the time promised and car was spotless More

by jpw254leg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Sep 19, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for reviewing Herb Chambers Lexus of Hingham! It was so kind of you to share your experience.

September 17, 2024

I always have an excellent experience. James was great! Car was returned shiny and clean. More

by Judynorton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Sep 17, 2024 -

Herb Chambers Lexus of Hingham responded

We couldn't ask for a better review of Herb Chambers Lexus of Hingham. Thank you for sharing your kind regards for James, and we'll see you next time. Enjoy that clean car!

September 17, 2024

The service was excellent. The service rep explained everything well, very courteous. I rate his service EXCELLENT. More

by Pichai.gopal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for the fantastic feedback! We're delighted to hear that our service rep at Herb Chambers Lexus of Hingham provided excellent and courteous service. We appreciate your support!

September 14, 2024

I have been very pleased with service at this dealership. I like that they assign one service representative to you so you do not have to explain things each time you come in. They are very good at getting y More

by Stephen.iacovino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Herb Chambers Lexus of Hingham responded

Stephen, we're delighted to hear that you appreciate the personalized service and loaner vehicle convenience at Herb Chambers Lexus of Hingham. Thanks for sharing your positive experience with us!

September 12, 2024

When I set a 930 appointment and the car got sits parked in the lot until 1030, then it’s bad. It’s disingenuous. I deserved an apology. And I am not a complainer More

by Foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Herb Chambers Lexus of Hingham responded

Foley, I apologize for the delay you experienced during your appointment. We strive to provide timely service, and it's clear we fell short here. Please reach out so we can address this directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 10, 2024

I have found the service team to be professional, customer focused and easy to work with. More

by ldamon2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitor Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Welch, Service
Sep 11, 2024 -

Herb Chambers Lexus of Hingham responded

Ldamon2001, thanks so much for the 5-star review of Herb Chambers Lexus of Hingham!

September 10, 2024

It is always stressful to bring your car for a checkup. I never worried because I had such a good relationship with my account manager Kevin . Yesterday I found he had left the company. Elijah stepped in More

by Miaken87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah, Scott and Nate
Sep 11, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to hear Elijah made your visit smooth and stress-free at Herb Chambers Lexus of Hingham. Thanks for sharing your positive experience!

...
10
...