Herb Chambers Lexus of Hingham - Service Center
Hingham, MA
1,233 Reviews of Herb Chambers Lexus of Hingham - Service Center
The service provided by Herb Chambers is outstanding. Tom is very efficient and he takes the time to answer questions and explain everything in great detail making me confident that the work will be done Tom is very efficient and he takes the time to answer questions and explain everything in great detail making me confident that the work will be done right. Sending a video while the vehicle is being worked on is a great touch. My husband and I purchased both of our Lexus’ at a different dealership but choose to have them serviced at Herb Chambers in Hingham. We will be in the market for a new Lexus next year and we will trust Herb Chambers with the sale. Thank you! More
Kevin Chan, service advisor, was wonderful! From beginning to end. Explained well. He tried his best to make customer (me) happy. The service took longer than expected and he managed to ask his From beginning to end. Explained well. He tried his best to make customer (me) happy. The service took longer than expected and he managed to ask his manager to give me a great great deal (free for oil change and state inspection) More
Had my first service with my first Lexus today! I was blown away by how seamless the process was. I opted for the concierge option since I do live a distance from the dealership. Communication ex I was blown away by how seamless the process was. I opted for the concierge option since I do live a distance from the dealership. Communication exceeded expectations. Texting made it super easy to coordinate. Loaner was amazing and my car came back pristine. Just more validation as to why I will be a Lexus owner for life ( prior MB driver) More
Excellent service for urgent problem. Kevin was very efficient, and clearly communicated with me the status of my vehicle. Whole process went went very smoothly. Kevin was very efficient, and clearly communicated with me the status of my vehicle. Whole process went went very smoothly. More
The moment I brought my car into Herb Chambers Lexus of Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was go Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was going on, and when it would be ready, I wouldn't hesitate to bring my car back, I give them up five star rating out of five More
The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a rea or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a real bad light on this dealership which has always served me well. This experience had put a sour taste in my mouth about Lexus. But luckily thanks to manager Eric. Whom righted the discrepancy, relayed the proper message, and even retrieved the mechanic so that I may have my questions properly addressed. Jim or James on the other hand; honestly should not work in that department. If he cannot properly convey services needed and provide excellent customer service. I was told I had to pay over 9000 dollars for a job that closer to 600 dollars. And when I asked for a breakdown. I was given the same improper message and it completely exposed that this service/ salesman had no idea what he was talking about. And relatively gave off the impression that Lexus does not care about their customers and their satisfaction. Also made me want to report Lexus to the BBB and attorney general office for price gouging and fraud. All because someone didn’t take the time to understand, adhere, and genuinely care about what they are doing and what they were going to be delivering to the customer. As stated before Eric and the mechanic whom came to address my concerns displayed the Lexus standards and customer appreciation that I expected originally. And I am truly appreciative and grateful for them and that they are there. More