Herb Chambers Lexus of Hingham

The people make vehicle service easy. They are accommodating and explain matters clearly. In short, they are true pros. They are accommodating and explain matters clearly. In short, they are true pros. More

It is clear that the customer is the top priority for Tom McCafferty and the HC dealership. Exemplary. McCafferty and the HC dealership. Exemplary. More

Mark was professional, friendly and very thorough. I highly recommend Adel was very helpful too. I highly recommend Adel was very helpful too. More

Kevin is a polite and respectful person who pays attention to customer's sensitivity Thanks Kevin. 👍 attention to customer's sensitivity Thanks Kevin. 👍 More

The experience is very relaxed and informative, Mr Sarkis is very helpful for the whole process. is very helpful for the whole process. More

Great experience. Saeed was a great salesman. He's very knowledgeable and accommodating. I would recommend Lexus of Hingham. Saeed was a great salesman. He's very knowledgeable and accommodating. I would recommend Lexus of Hingham. More

Not good customer service at all. Every time I was at the dealership(4 times In the last 8 weeks) I was there for multiple hours getting the run around from the sales department. I ha Every time I was at the dealership(4 times In the last 8 weeks) I was there for multiple hours getting the run around from the sales department. I had bought a car from them(which came from the Sharon dealership also paid cash for the car! ) and notice all my back seatbelts were torn. I bought the car back and they gave me a rental and said they would replace the back seat belts. A week later I went to pick the car up and noticed that there was a HOLE in the rear deck lid(which I would think the technician working on the car would have noticed). I showed the service writer and they grab a technician and they stated it’s from mice(I bought a L CERTIFIED USED CAR so how could they miss ALL 3 seat belts in the back torn/eaten from mice. I could not put a kid in the back because they seat belts are not safe in case of an accident). I was told to take the car back for the night and wait to hear from the used car sales manager ADEL. He called me and said they are buying the car back because of more evidence of mice being in the car and they would give the car back to Sharon(Since they Certified it, which I would think and expect a hingham technician would at the very least go thru it to make sure nothing was missed but I guess not). We then went back a week later to look at other cars they had. We selected a newer and was told they just got it on trade in the day before and have to wait to get the title before we could do the paperwork for it. They said it would be 7-10 business days. They did let us keep the rental. So day 10 comes and we have not heard a word from them. So we called ADEL and was told something happened with Lexus finical and we would have to wait ANOTHER 7-10 business days. So when they finally called we went in to do the paper work and look the car over again. They said we could take the car that day but opted to wait until the car was properly registered and had a state inspection sticker on it. The sales man said it would be a few more days and he would call. He called 5/25/23 and said it was ready and I said I came come the following Wednesday 5/31/23 to pick it up at 3pm. He said ok sounds good. I then texted him that morning to remind him I was going to be there at 3, he said see you then. I get to the dealership at 3:15(because of boston traffic) and he said the car failed the inspection for emission and that he had a person driving it now. I said ok. I waited u til 5pm to get my car. So to sum up my experience with the SALES department I would say it’s the worst I have ever had buying a car that I paid CASH FOR. I did the best I could understanding and working with them but ultimately I feel I didn’t matter to any of them. They just wanted my money and could care less how they treated me. I do NOT RECOMMEND BUYING A CAR FROM THE SALES DEPARTMENT AT HERB CHAMBERS LEXUS OF HINGHAM More

Friendly, efficient, timely, helpful in determining answers to questions, and communicates status of vehicle, able to get a loaner vehicle answers to questions, and communicates status of vehicle, able to get a loaner vehicle More

Fabulous experience purchasing my GX460 at the Hingham HC’s. Caren and Vitor were wonderful! Both were informed, efficient and made the process enjoyable! HC’s. Caren and Vitor were wonderful! Both were informed, efficient and made the process enjoyable! More

I was buying a new ES 350 and dealt with Sammy and Jano. Both individuals were straight forward and treated me fairly and honestly. The process was wasn't stressful and they made it as easy as possible. Both individuals were straight forward and treated me fairly and honestly. The process was wasn't stressful and they made it as easy as possible. One thing to note, no more personal checks accepted at Herb Chambers. Too much fraud out there so just be prepared. More