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Herb Chambers Lexus of Hingham

Hingham, MA

4.9
2,728 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,728 reviews

August 03, 2023

I dropped my car for service earlier this week. When I went to pick the car up my license plate was crushed and bent out which. The service advisor could not tell me why, but it did not look like t More

by LS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Chan
Aug 03, 2023 -

Herb Chambers Lexus of Hingham responded

I'm disappointed to read about your recent experience with us, especially regarding the damage to your license plate and the cleanliness of your car. We strive for top-notch service so it's upsetting that we didn't meet those expectations this time around. I'd like to personally assist you and see how we can improve your 1-star rating moving forward. Please reach out to me at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Aug 09, 2023 -

LS responded

I was in the market for a new car and looking at the new rx 350 but given your abysmal service recently with my nx and in the past I traded the Lexus NX for an Audi last week so the services are no longer needed.

August 03, 2023

5 star from time schedule to the time of pick up. Thank you very much More

by Rscoastline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Herb Chambers Lexus of Hingham responded

We are so glad the Herb Chambers Lexus of Hingham team could deliver a five-star service experience. It was a pleasure!

August 03, 2023

I always buy my cars at Herb Chambers. There cars are always the best. Caryn was great to work with. She made the experience seamless from beginning to end. I would highly recommend her! More

by Marcello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caryn was my sales representative
Aug 04, 2023 -

Herb Chambers Lexus of Hingham responded

Marcello, it's great to know you had a seamless experience with Caryn at Herb Chambers Lexus of Hingham. We appreciate your loyalty and recommendation! Enjoy your new car!

August 01, 2023

Outstanding service department, especially Kevin who is knowledgeable and trustworthy. This is a quality dealership as are all Herb Chambers ones that I have been to. More

by Dave M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Herb Chambers Lexus of Hingham responded

Dave, we're glad to know you had an outstanding service experience with Kevin at Herb Chambers Lexus of Hingham. We appreciate your trust and hope to see you back again down the road!

July 31, 2023

Services was great and in a timely manner. Everything was done on time and in a professional manner. More

by Khanh319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TALISA
Aug 01, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Herb Chambers Lexus of Hingham!

July 31, 2023

Lexus as usual exceds all expectations. Kevin like always is on top of everything. Your customer service is unbelievable nobody is on par w you guys More

by John30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adel Nasser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vitor Duarte
Jul 31, 2023 -

Herb Chambers Lexus of Hingham responded

John, we're delighted to know that Kevin and our team at Herb Chambers Lexus of Hingham exceeded your expectations. We strive for top-notch customer service! Thanks for the review.

July 31, 2023

Sammy, our salesperson, was very good and very professional. He was extremely knowledgeable about the vehicle we purchased. The fellow who did our financial piece when we picked up the vehicle More

by Mbhardy53
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Evison Tili
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Loji -5
Aug 01, 2023 -

Herb Chambers Lexus of Hingham responded

We appreciate your feedback and are glad to know Sammy provided you with a professional experience at Herb Chambers Lexus of Hingham. We apologize for any discomfort caused by the comments made during the financial process - that's not what we aim for. We will be sure to use this feedback to improve in the future. If there is anything more we can do to assist you, please contact me directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

July 30, 2023

Kevin was extremely personable and helpful. Very accommodating to our situation. A valued employee. You are fortunate to have him on staff. Again thanks for your help and assistance toda More

by rdsouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Kevin was able to provide you with a personable and helpful experience at Herb Chambers Lexus of Hingham. We appreciate your kind words and will be sure to pass them along!

July 29, 2023

Outstanding communication, incredible sales team, and hassle-free finance manager. All around this is the best dealership experience I have ever had. More

by rayjeldredge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jano Letif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor 5 stars
Jul 31, 2023 -

Herb Chambers Lexus of Hingham responded

Ray, we're delighted to know you had an outstanding experience with our team at Herb Chambers Lexus of Hingham. We aim for hassle-free and top-notch service every time! Thanks for the review.

July 29, 2023

The service advisor Talisa was great! Service was fast also and the quality was great! More

by RX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Jul 31, 2023 -

Herb Chambers Lexus of Hingham responded

Thank you so much for the five-star review of Talisa and Herb Chambers Lexus of Hingham! We love to know when our customers are happy with our services.

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