Herb Chambers Lexus of Hingham

I have been coming here for almost 10 years and have never been disappointed with the service department never been disappointed with the service department More

Our service advisor was great. Kept me informed. Work was done in time frame quoted. However, hood was not locked down. The indicator on the dash did not signal this until the car Kept me informed. Work was done in time frame quoted. However, hood was not locked down. The indicator on the dash did not signal this until the car was moving. More

Everyone was friendly and polite. There was a clear explanation of what was done and when and what remains to be done. There was a clear explanation of what was done and when and what remains to be done. More

The employees are always courteous and friendly. They work at gaining your approval to ensure return business They work at gaining your approval to ensure return business More

I have had nothing but positive experiences beginning with the purchase of my vehicle followed by every service encounter. with the purchase of my vehicle followed by every service encounter. More

Just what I expect whenever dealing with Lexus Everything on schedule. Service charge as previously prescribed .. Overall Excellent on schedule. Service charge as previously prescribed .. Overall Excellent More

Horrible service I have been there many times before and received excellent service. I’ve had better service at a Chevy dealer in the past. I only went for an oil change and she up sold us to a 70k check up received excellent service. I’ve had better service at a Chevy dealer in the past. I only went for an oil change and she up sold us to a 70k check up. I was ok with that, what I was not ok with was the other things they said was wrong with my vehicle. I declined the work and the rep copped an attitude with my husband and I. My vehicle is kept in my clean garage for 6 months of the year while I’m in Florida. If I had a leak I would see spots on my garage floor. My garage floor is clean. I was not happy. From when I entered the facility the cashier never acknowledged us but walked passed us like we were dirt on the street. When I went to pay he was so rude I told him not to be rude to me. When I got my car I was furious when I saw the roof strip was hanging off my vehicle. That was so careless which leaves me to believe what other damage did you do to my car! Talisa was beyond curt when she returned my car to me. I’ve been a loyal Toyota/ Lexus customer since 1990. We just bought a 2023 Audi Q5 for our home in Florida. I love my 2007 Lexus and I will never bring it back to that location again. I treat people with dignity and respect and I expect the same in return. I’m so upset and insulted that I’m going to right to Lexus directly. Clearly her and the cashiers actions come from upper management at the Hingham dealership. More

Great, timely and courteous service! Takes time to discuss work being done. Very Friendly atmosphere. Takes time to discuss work being done. Very Friendly atmosphere. More

Great sales and service experience. Friendly and helpful staff. Most recently Talisa in service was excellent. Friendly and helpful staff. Most recently Talisa in service was excellent. More

I dropped my car for service earlier this week. When I went to pick the car up my license plate was crushed and bent out which. The service advisor could not tell me why, but it did not look like t When I went to pick the car up my license plate was crushed and bent out which. The service advisor could not tell me why, but it did not look like that when I dropped the car. He thought perhaps the car wash caused it though I am not convinced they even washed the car as there was still debris and dirt along the doors. I was told it’s only a “spit rinse” wash as it is complimentary. I have generally had poor service at Lexus of Hingham over the years. It is closer to home which I why I use them rather than Lexus or Sharon. The quality of the staff in Hingham is unfortunately not very high.I do however recommend Lexus of Sharon where I’ve had nothing but great service and a pleasant experience overall. More