Herb Chambers Lexus of Hingham

Mark Hausman is beyond a doubt the most responsive, professional and honest Lexus sales represenatives I have known. Mark is a pleasure to deal with . I say so after purchasing nearly twenty Lexus s professional and honest Lexus sales represenatives I have known. Mark is a pleasure to deal with . I say so after purchasing nearly twenty Lexus s from numerous sales people. More

Overall it was a great experience. Jano was amazing and her team was wonderful to work with. Jano was amazing and her team was wonderful to work with. More

Would highly recommend Herb Chambers Lexus of Hingham. Kevin Chan was very professional, very helpful! Will definitely come back Kevin Chan was very professional, very helpful! Will definitely come back More

I researched the car Audi Q7 and went to location and was assigned to Adam . He was knowledgeable about the financing. He made little to no conversation regarding the vehicle. We went for test drive he turn assigned to Adam . He was knowledgeable about the financing. He made little to no conversation regarding the vehicle. We went for test drive he turn on heated seat still no detail about car. Upon receiving. Car the muffler was dangling and a foreign substance vomit like was in back passenger floor. Both instances were concerning due to the obvious sight of discrepancy. I was appalled of this service from a flagship dealership. This was something I would expect from a mom and pop auto center. It let me with a unforgettable feeling of my business was not important as other customers. I was informed to return vehicle which was inconvenient due to my new schedule. Overall it was high priority to sell the unit but on satisfying the customer was least important when vehicle was delivered. A sad unsatisfied customer especially when I choose Lexus Hingham to initiate the car buying process. I hoped love ones and friend would not like to encounter this subpar customer service. More

Brought my rx350 in for its first service since purchasing it last January. Everything was excellent and can’t say enough about the amazing experience. purchasing it last January. Everything was excellent and can’t say enough about the amazing experience. More

They did a great job working with my insurance company to get the work done! I can always trust the quality work and support the service department delivers! James was great. get the work done! I can always trust the quality work and support the service department delivers! James was great. More

pleasant experience, friendly and outgoing personnel, length of wait and repair time was accurate. service manager was straightforward in the expected cost and time length of wait and repair time was accurate. service manager was straightforward in the expected cost and time More

Prompt service, length of wait time was accurately described, efficient in solving the problem. Thanks described, efficient in solving the problem. Thanks More

Was in for service today and everything went smoothly. From being met by Scott and speaking with James all my requests were addressed (and more). From being met by Scott and speaking with James all my requests were addressed (and more). More

Lexus Hingham mass service department has kept my best interest in mind, tested the battery thoroughly and identified the root cause might have likely be related to a local auto store incorrectly put the interest in mind, tested the battery thoroughly and identified the root cause might have likely be related to a local auto store incorrectly put the new battery on the remote fob in the wrong “zone”, thus causing my fob unable to communicate with car; so instead of several hundred $$ to get a much needed battery, they saved me the $$ for holiday shopping! Will definitely pay it forward and thanks again for being the ultimate professional and be excellent in what you all do! More