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Herb Chambers Lexus of Hingham

Hingham, MA

4.9
2,718 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,718 reviews

January 23, 2024

I've had my old 2015 ct200h serviced here for many years and it's top notch. So when it came time to replace her with my new RZ 450e, I was comfortable knowing this dealership was honest and respectable. My More

by kambarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Chahwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam (Sales)
Jan 23, 2024 -

Herb Chambers Lexus of Hingham responded

Kambarrett, it's great to know that your long-term relationship with Herb Chambers Lexus of Hingham has been a positive one. We're delighted Adam and the team could assist you in upgrading from your CT200h to a new Lexus RZ 450e! Thanks for sticking with us over the years.

January 22, 2024

Friendly staff, efficient service I am adding this sentence to meet the minimum word count More

by Kabongokalonji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TALISA
Jan 22, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your 5-star review of Herb Chambers Lexus of Hingham! We hope you have a lovely day!

January 20, 2024

Folks are consistently wonderful to work with when service is needed. Talisa's pleasant nature and thoroughness are very much appreciated. More

by drbev11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
Jan 22, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a great experience with Talisa and our team at Herb Chambers Lexus of Hingham. We appreciate your kind words, thank you for sharing!

Jan 22, 2024 -

drbev11 responded

I'd also like to give a shout out to Phil, especially, who is so accommodating whenever I drive in for service. I always appreciate his going the extra mile in making sure my windshield isn't hazy which helps cut down the glare of headlights or sunshine. I feel much safer as a result!

Jan 22, 2024 -

Herb Chambers Lexus of Hingham responded

It's wonderful to see Phil has also hit the mark with attentive service that's made you feel so much safer in your vehicle! Thank you again for your praise of the Herb Chambers Lexus of Hingham Team!

January 19, 2024

Caren Stone at Herb Chambers Lexus of Hingham is a standout car sales professional. We made an appoint to test drive a Lexus ES 300. We were just looking and not planning to buy a car yesterday. Caren More

by Barbara.flannery.flynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caren Stone was our sales representative. Evison did our financing.
Jan 19, 2024 -

Herb Chambers Lexus of Hingham responded

Barbara, it's wonderful to know that Caren provided you with such a positive and easygoing car-buying experience here at Herb Chambers Lexus of Hingham. We appreciate your recommendation and are here for any future needs! Take care!

January 19, 2024

The Lexus Hingham service tech and advisor did a brilliant job handling changes to my schedule and completed a comprehensive service on time and at a fair price. Service Tech provided video of safe More

by mptilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Herb Chambers Lexus of Hingham responded

Thanks for the positive feedback! We're glad to know our team at Herb Chambers Lexus of Hingham was able to accommodate your schedule and provide a comprehensive service. Looking forward to seeing you again in the future when needed!

January 18, 2024

Friendly staff, got car in and out easily They have a nice area to work from too! More

by Therese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa and Tim
Jan 19, 2024 -

Herb Chambers Lexus of Hingham responded

Therese, thank you for this 5-star review of Herb Chambers Lexus of Hingham! We truly appreciate your business!

January 18, 2024

Very helpful service technician, nice facility, easy in and out, thorough service on the car. More

by pegforster55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you so much, Peg! We appreciate your business here at Herb Chambers Lexus of Hingham. Until next time!

January 17, 2024

Jim Welch in Service Department kept us updated about the progress of car while we’re waiting for the car repaired in the waiting room. Thanks, Jim. Also, another good thing Herb Chamber treated us with sn More

by marglw26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Welch
Jan 17, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Jim kept you well-informed during your visit to Herb Chambers Lexus of Hingham! It's also great to learn that the snacks and beverages were appreciated. Thanks for sharing your experience with us!

January 16, 2024

I'm pleased with the service my car receives at Herb Chambers Lexus. Service Advisor Kevin answers all of my questions. More

by JUTMSS32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know you've had a positive experience with our service team, especially Kevin. Thanks for choosing Herb Chambers Lexus of Hingham and leaving us this review!

January 15, 2024

I’ve been servicing my vehicle here for years. Never had a problem until recently. Service team that greets you is great, and service members have been as well. Problem is that I had to bring my c More

by Nicoledurocher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Chan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Herb Chambers Lexus of Hingham responded

Nicole, I'm sorry to read about your recent experiences with our service department. We always aim for a high standard of quality in all repairs and it's disappointing to learn that we've fallen short on this occasion. Your feedback is important and will be used as an opportunity for improvement. Please reach out so we can discuss how best to rectify the situation. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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