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Herb Chambers Lexus of Hingham

Hingham, MA

4.9
2,510 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,510 reviews

October 15, 2013

Donna was courteous, friendly and knowlegable. If buying a car could be seamless, she made it so. I think the ES350 is a wonderful car, so she has a great product to work with More

by laurajeanmcdonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna LaRosa
Oct 16, 2013 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to post your thoughtful recommendation. Our focus at Herb Chambers Lexus of Norwell is to provide our guests with the best customer service and a truly enjoyable car buying experience. I’m so pleased to hear that Donna provided you with that and so much more. I will be certain to share your encouraging words with Donna and the rest of the team here. Enjoy your fantastic new Lexus ES350 and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell

October 13, 2013

This is our fourth Lexus in 7 years. We have dealt with Lexus of Sharon previously (same owner, Herb Chambers), but they didn't have the car we wanted. So I called Lexus of Norwell and they worked with me More

by mccardinalphoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna LaRosa, Chip Gray
Oct 14, 2013 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to provide such great feedback. I’m thrilled to hear how happy you are and that Donna & Chip were able to provide you with such a pleasant experience while purchasing your new vehicle. Here at Herb Chambers Lexus of Norwell, our primary concern is delivering flawless customer service and I’m so pleased you’ve recognized our team’s hard work. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell

October 09, 2013

After deciding it was time to downsize my husband and I visited many different dealers with four vehicle types in mind. Being very reluctant to trade, our choice was not only going to be about the type of More

by la866
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna and Luke
Oct 09, 2013 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am thrilled to hear that you and your husband’s experience was so positive and that Donna & Luke were able to assist you with finding the perfect Lexus to meet your needs. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Best, Michael Shafman General Manager Herb Chambers Lexus of Norwell

September 30, 2013

The exceptional customer service and friendly, no pressure atmosphere along with the Sales Team was truly a winning experience. I felt at ease as soon as I walked into the showroom when Chip greeted More

by Jandennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Smith, Chip Gray
Oct 01, 2013 -

Herb Chambers Lexus of Hingham responded

I sincerely appreciate you taking the time to share your experience purchasing your awesome new Lexus 350RX with Chip & Glen here at Herb Chambers Lexus of Norwell. What a terrific vehicle and just in time for Fall! I'm so happy to hear we were able to provide you with a vehicle that met all of your needs and make it an enjoyable experience. We aim to provide each guest with the best customer experience and Glen & Chip are truly a testament to that. I know they will appreciate your great recommendation. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell

September 12, 2013

Our experience with Herb Chambers in Norwell, MA was amazing. Wiara found the perfect car for me and met our needs in every way. Wiara and Chip made us feel welcome without being intimidating and push More

by gabrielleH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wiara
Sep 12, 2013 -

Herb Chambers Lexus of Hingham responded

Happy belated birthday, Gabrielle! I sincerely appreciate you taking the time to post this great recommendation of Wiara & Chip. Here at Herb Chambers Lexus of Norwell our entire team strives to provide a fantastic guest experience each and every time. I’ll be sure to pass on your kind words to Wiara & Chip as I know they’ll appreciate your kind words. We truly value your business and look forward to serving all of your automotive needs for years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell

September 10, 2013

From the moment I walked in the door to the time I left I felt they were doing the very best. From setting up the appt to test driving with the mechanic and also updating me on the progress. I've rarely expe More

by DebMorrisey1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim was the service person I worked with and she could not have been any nicer or competent.
Sep 12, 2013 -

Herb Chambers Lexus of Hingham responded

Thank you, Deb, so much for taking the time to share your experience us here at Herb Chambers Lexus of Norwell. I’m so honored to hear you speak to highly of our team. We strive to provide each guest with the best customer experience and your recognition of our teams hard work means so much. Thank you again and we look forward to serving your automotive needs for many more years to come. Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell

September 01, 2013

From the minute I walked in the door, everyone there was warm and welcoming. I like dealing with a smaller dealership, because it always gives me the feeling of family atmosphere. The attentive, yet not pus More

by Xpusoula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Martinelli, Chip, Tim Mullen
Sep 04, 2013 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to share your great feedback. We're fortunate to have a fantastic team who continuously strive to provide our guests with unparalleled customer service. We sincerely appreciate your 5-Star review and look forward to serving all of your automotive needs for many more years to come! Best, Michael Shafman General Manager Herb Chambers Lexus of Norwell

August 31, 2013

This was my first time purchasing a Lexus and John made this a great experience. I have already started to recommend this dealership to friends based on the great level of customer service provided there. More

by Smdeluca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Martinelli
Sep 04, 2013 -

Herb Chambers Lexus of Hingham responded

I'm thrilled to hear that John was able to assist you in purchasing your first Lexus! Everyone here at Herb Chambers Lexus of Norwell strives to provide that same quality of service to each of our guests. I’m honored to have your recommendation and appreciate you taking the time to share your encouraging words. I know John will appreciate the kind sentiment as well. Thank you again and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell

August 30, 2013

Mr. Martinelli introduced himself and we chatted for awhile about the vehical I wanted to purchase with no hassle of back and forth with the manager. After Mr. Martinelli had my car appraised he gave me More

by bigd0421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Martinelli
Aug 30, 2013 -

Herb Chambers Lexus of Hingham responded

Thank you so much for taking the time to share your experience with John here at Herb Chambers Lexus of Norwell. I sincerely appreciate you taking the time to share your story and your encouraging words are greatly appreciated. On behalf of our entire team here in Norwell, we thank you for your patronage and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell

August 28, 2013

I went to the dealer to see the car not to buy ,but she is best seller.I really recommend her for my friends.Thank you very much.very happy with my new car,and when I decide to change, I know where I go. More

by lizafreitas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wiara Albanese
Aug 29, 2013 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to share your kind words. We take great pride in surpassing any and all expectations you might have while servicing your vehicle or the unexpected new purchase. I’m so pleased to hear that Wiara proudly represented this dealership and provided you with such great service. Thank you for your terrific recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Norwell

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