Herb Chambers Lexus of Hingham

We found a great price on a used but mint condition Toyota Highlander that the dealership had taken in trade. From the moment we walked in the door, everyone was professional, courteous and friendly. T Toyota Highlander that the dealership had taken in trade. From the moment we walked in the door, everyone was professional, courteous and friendly. There was never any high pressure, bait and switch, or any other tactic that one might associate with a used car sale. We knew that the price was very fair so there was no need to haggle. Our sales asociate, John Martinelli, was very personable and took the time to be sure that all our questions were answered, and that we were completely satisfied with the transaction. Our request to bring the car to our own mechanic for an independent opinion met with no resistance. When the only suggestion that he had was to install a new battery, it was done without hesitation. Little did we know that this would erase the readings in the car's diagnostic system, which made it impossible for the car to pass inspection without having been driven for a "driving cycle" so that the sensors could take new readings. When John learned of this on the day we were to take delivery of the car, he took it upon himself to drive the car up and down Route 3 so that the computer would reset, and the dealer could complete the inspection and get us the vehicle at the time agreed. Even when we spoke to the finance manager, we were offered a better rate than we could get elsewhere, and although he presented us with many different possible aftermarket warranty plans, there was again no pressure to add any high profit extras. Overall this was a refreshing and pleasant car buying experience at a dealership that obviously values their customers. Highly recommended. More

Greg Smith was a pleasure to work with, environment was stress free and dealings were fair and honest. Cudos to Greg, the Norwell staff and Herb! stress free and dealings were fair and honest. Cudos to Greg, the Norwell staff and Herb! More

It is without hesitation that I can state that Greg S. is the best car sales person I have dealt with in buying a vehicle. Greg (and Chip) broke the cliche of dreading dealing with pushy car dealerships. Thi the best car sales person I have dealt with in buying a vehicle. Greg (and Chip) broke the cliche of dreading dealing with pushy car dealerships. This experience was actually fun and Greg made this car buying process very easy and laid back. Thank you I am enjoying my 2012 Cadillac Escalade. More

A very decent, professional and friendly team.The most wonderful experience ever buying a car. Truly pleasurable and absolutely exceptional service. Would like to buy the next car from the same place and wonderful experience ever buying a car. Truly pleasurable and absolutely exceptional service. Would like to buy the next car from the same place and hope it is Greg Smith making the sale.. Never thought I could be so impressed from a car dealership. If I ever need a salesman for my business I would make sure I have Greg or his duplicate. Thank you Herbs. More

Lexus of Norwell gave me my "December to Remember" with a great deal on my dream car. The Sales Rep was not only diligent, but quite comical, which always makes any decision in life easier. Remember" with a great deal on my dream car. The Sales Rep was not only diligent, but quite comical, which always makes any decision in life easier. I highly recommend buying from Lexus of Norwell. More

With already have owned a Lexus for the past 10 years I didn't need to be sold on the quality and reliability. The only issue we had was a Lexus dealership close to where we live. Thanks to Herb Chambers w didn't need to be sold on the quality and reliability. The only issue we had was a Lexus dealership close to where we live. Thanks to Herb Chambers we do now. With a great service and sales staff as well. Thank you Ryan and Tim for making this purchase an easy one. We ate customers for life! More

Wiara was our sales associate in purchasing our new Lexus, she was very pleasant and made the purchase of the car easy. Why I gave a good rating for overall experience and friendliness was due to a mi Lexus, she was very pleasant and made the purchase of the car easy. Why I gave a good rating for overall experience and friendliness was due to a minor issue in transfer of registration. The problem was quickly taken care of when brought to the attention of the sales manager. More

Our experience with Donna LaRosa as a sales person was outstanding. She was everything you could ask for in a sales rep. We did not purchase from Norwell as we got a better price from another dealer, bu outstanding. She was everything you could ask for in a sales rep. We did not purchase from Norwell as we got a better price from another dealer, but Donna sold us the car. She was terrific and we will use their service department for our service needs. More

Walked into the Lexus showroom and said "just looking". Not sure the order of meeting a customer, but Luke was the person to approach us. He was professional, friendly, approachable, nice SMILE looking". Not sure the order of meeting a customer, but Luke was the person to approach us. He was professional, friendly, approachable, nice SMILE. Not high pressured, he allowed us to look around, I sat inside the Lexus in the showroom, and then decided to take a test drive. We took the test drive and then decided to purchase, new, if the numbers were a good fit. Luke was very thorough in explaining the vehicle, choosing the outside and interior color, and also telling me about other options. I've already forgotten the man's name in the back room who had me signing papers, he was efficient and friendly, as well. :) "Chip" congratulated me on purchasing the Lexus from Norwell. ~Carla A. Getto More

Donna was an excellent sales consultant. She was extremely knowledgeable and made my experience at Lexus very pleasant. I was stuck between a few different cars and Donna lead me in the right direct extremely knowledgeable and made my experience at Lexus very pleasant. I was stuck between a few different cars and Donna lead me in the right direction of what was a perfect fit for me and my family. More