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Herb Chambers Lexus of Hingham
Hingham, MA
2,532 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,532 reviews
April 22, 2016
Bad experience ever I was hoping that Mr. Michael Shafman will see my review of this dealer as I saw your interview on the newspaper mentioning that you do check this web I was hoping that Mr. Michael Shafman will see my review of this dealer as I saw your interview on the newspaper mentioning that you do check this website every morning. I would like to express my buying experience at Herb Chambers of Lexus Hingham. I did not expect to have such a bad experience from Lexus and this was going to be my 1st Lexus. Almost bought the car at your dealer but I end up buying both IS350 and the RX350 from elsewhere. I am not trying to get anyone in trouble but I didn't expect to have such service. I almost bought this car(VIN#JTHCE1D20E5001240; 2014 IS350 F Sport) on Monday 4/11/2016, (I did all the paper work and sign the contracts) but I am glad I DID NOT give them the check and I was going to pay this car in full. Because when my dad (mechanical engineer) did the final check on the car and opened the hood and saw there's rust under the hood, the metal above the suspension on the passenger side(sorry if I didn't explain it well), not only that but the passenger door need to be fixed (showed the delivery manager when we go through the car and he agrees that the door is "weird") told the sales person John Martinelli 3 times but he said the door is fine and of course it is not fixed as promised. This car is only 2 YRS old and it is not NORMAL to have rust in that area. Spoke to the sales person (John M.) and the service guy (Andy I believe) I was told that it is normal to have cracks and rust there, and it is just chip off paint and the water went in that area (not sure where the water came from as it is under the hood). I did all the research before buying the car and obviously CARFAX said NO accident. The dealer stated that there's No Accident and only One Owner. The dealer, business manager Kevin is cool to work with but he needs a better team. The sales person John Martinelli is extremely hard to work with. I asked him the features on this car and he talked loud(I'm not comfortable with his tone) and didn't bother to show me the features. Ok, fine so I just did my research online about the car because I really liked the car (Red leather seats looks really cool) I even have to ask Kevin if there's any other sales person that I can work with. Another sales manager Madison Callahan got involved and told me that I can ask for Brian on Monday when I go pick up my car. I clearly asked Kevin through e-mail before getting to the dealer that I would also like to see another model RX350 because my family and I were planning to get both cars. So after the terrible test drive in the IS350 with John, I asked if he is going to show me the RX350 that they have in their inventory. Then he start yelling, I am not exaggerating. But he did yelled and asked "wait, so are you getting the IS350 or the RX350?" so I explained to him I want to see both. So he quickly show me the RX350 but he doesn't even know if that car is SOLD or not. If it is sold, I do not know why he is showing me that car. Once again, he yelled and asked if I am looking for a RX350 base or F sport. But I am new to Lexus model and I do not know what is the different between the Base and F sport. But yes, he yelled and asked " DO you want to see the BASE or the F sport??" and I told him I don't know. He might thinks I am joking around but I am not. I worked full time and I will not spend my time after work to joke around. At that point, I gave up on asking him anything. I didn't want to get yelled at. After Monday, I went to different dealers (Ira Lexus in Danvers; AutobahnUSA; Foley Motorsport; Northborough Lexus) around Boston area and look at different 2014 IS350 F sport and classic ones also spoke to 4 different sales person. All of them said the same thing. It is not "NORMAL" to have rust under the hood, it must have some kind of accident or broke down in the past. But this Herb Chamber Lexus Hingham told me it is Normal. They now dropped the price from $35,398 to $33,998, and this is what they called "Pre-Own Certified" Vehicle? I am waiting for my $500 deposit that I putted down. As they said I can get the refund back if I end up not getting the car so I walk-in and talked to Kevin in person on April 12th, 2016. He did mention it will take 3 to 4 days to process. I waited until Tuesday April 19th, 2016 and Wednesday April 20th, 2016 to e-mail Kevin and Madison and have them help me to check the status for the credit as I have purchase my cars elsewhere and I just want my money back. I decided to give your dealer a call today is April 21th, 2016 because I was thinking maybe there is a disconnection through the internet or if the e-mail access is not available at the dealer and finally received a feedback from Kevin on the phone by telling me that the credit refund form(hand written form) that he submitted on April 12th, 2016 someone have misplaced it so the refund was not process. So I am disappointed that they do not do any follow up for customer that are not satisfy with the service and if I don't give them a call, they probably not going to find out that the refund are not being taken care of. Kevin then took my credit card info through the phone and he said he will process right away. He did forward me the refund notification through e-mail. But I haven't see the refund transaction show up on my credit card transaction details yet. I will give it 1 more day, if I still don't see the refund transaction I will submit a dispute through my credit card company. I was hoping that my 1st Lexus buying experience will be great but I was so disappointed that I ended up have to get both cars elsewhere. More
by micellyshopz
Employees Worked With
John Martinelli
April 18, 2016
Great working with John again I leased my first Lexus with John a few years ago and came back when that lease was up. I leased a new 2016 RX, and it was great to be able to work wi I leased my first Lexus with John a few years ago and came back when that lease was up. I leased a new 2016 RX, and it was great to be able to work with John again. More
by RobRanley
Employees Worked With
John Martinelli
April 02, 2016
Great new car purchasing experience John Martinelli was very thorough in showing me the range of models I was interested in. The model I wanted was in stock, and I had my new car in less John Martinelli was very thorough in showing me the range of models I was interested in. The model I wanted was in stock, and I had my new car in less than 24 hours. More
by new car buyer
Employees Worked With
John Martinelli
March 26, 2016
Not professional We drove 2.5 hours to see a used Lexus RX 350. We talked to them the night before about it to make sure it was still there. A woman checked to make su We drove 2.5 hours to see a used Lexus RX 350. We talked to them the night before about it to make sure it was still there. A woman checked to make sure it was at this location. They even called to see if we were still coming in the morning. Once we got there, we were informed they sold it YESTERDAY morning! They showed us a beat up Lexus instead that didn't have anything the other one had. Huge dent, multiple scratches. No trust. If you're far, don't waste your time! Bait and switch! Brian didn't even seem to care that it happened. Bad customer service. Very disappointed. Also after our long car ride home, we noticed it was still on the website so we called to see if it was available. Of course it is! Don't trust them. More
by Clarke
Employees Worked With
Brian Connolly
March 14, 2016
Outstanding Dealership Just bought a L/Certified 2014 ES350. This was my first experience with Herb Chambers Lexus of Hingham. Met with Greg Melanson who was very profession Just bought a L/Certified 2014 ES350. This was my first experience with Herb Chambers Lexus of Hingham. Met with Greg Melanson who was very professional and extremely helpful. No pressure and the entire process was smooth. More
by folajimi
Employees Worked With
Greg Melanson
March 12, 2016
Very easy transaction from start to finish. This is my second Lexus RX 350. We went in to compare the Lexus 350 to the NX 250. Test drove both and had all our questions answered, by Greg Mela This is my second Lexus RX 350. We went in to compare the Lexus 350 to the NX 250. Test drove both and had all our questions answered, by Greg Melanson. Very smooth transaction from purchase to delivery. Great knowing if I have any questions, Greg is just a phone call away. Steve Flate was also extremely helpful, setting up remote starter. Patti Duff More
by Pduff
Employees Worked With
Greg Melanson
March 07, 2016
The total interaction of all staff was excellent From the moment we walked into the showroom, we felt that we were welcome. We met with Mark Hoch and Greg Melanson who were extremely helpful. Greg From the moment we walked into the showroom, we felt that we were welcome. We met with Mark Hoch and Greg Melanson who were extremely helpful. Greg was very knowledgeable about the vehicles and showed us several options. Once we had selected the vehicle we wanted, the entire process was smooth and we were driving our new vehicle within a few days. More
by judilyons
Employees Worked With
Mark Hoch, Greg Melanson
March 07, 2016
Love my new car Buying a car is stressful but from the moment I walked in the dealership our salesman Guy Bognanno ,was was easy to work with and treated us kindly a Buying a car is stressful but from the moment I walked in the dealership our salesman Guy Bognanno ,was was easy to work with and treated us kindly and with respect, as well. He made my experience worth it and I love my new car . Love my 2013 Lexus GS 350 ! He made sure I was happy with my new vehicle ! I can't wait to buy my next Lexus in the future ! More
by AlibJaypayso
February 07, 2016
Excellent Team Excellent Dealership I am a third time lease client of Lexus. This was my first experience with Herb Chambers of Hingham. I went there on the lease special looking for a p I am a third time lease client of Lexus. This was my first experience with Herb Chambers of Hingham. I went there on the lease special looking for a particular color for the GS350AWD. I spoke to Jessica on the phone and she told me she had the three colors of choice I had inquired about. I live on the other side of Boston from this dealership but decided to take a ride down. I'm so happy I did! I was introduced to John Martinelli who turned out to be the nicest guy in the world! He knows his cars and he was very helpful. I came in as a client and left as a friend! We talked for hours about not only the car I leased but family, and life in general. I actually met another client of his while waiting to pick up my vehicle whom I had the same experience with! Very friendly woman, we talked for a great length of time about our new cars. It's just a very happy dealership, although it is a long ride for me, it was definitely worth the extra mikes for the fabulous hospitality. I will return for service and all of my car shopping in the future. Thank you Herb, you hired the best!! More
by SandraLexusGS350AWD
Employees Worked With
The receptionist was so hospitable, she made us feel at home from the moment we walked in the door. Thank you ;), John Martinelli, Mark Hoch, Beshara Gebara
January 27, 2016
LexusLover I have wanted a new Lexus for a long time and finally own one I got from Herb Chambers in Hingham. We visited many dealers across three months time a I have wanted a new Lexus for a long time and finally own one I got from Herb Chambers in Hingham. We visited many dealers across three months time and should have come here first. There was no pressure to buy what they had on the lot, they eventually helped me order the car I wanted so I got everything (and more) on my wish list. This is the best vehicle I have ever owned and was so easy to buy. More
by LexusLover
Employees Worked With
Beshara Gebara, Guy Bognanno
