Herb Chambers Lexus of Hingham

Appointment for a car sold to someone else,, There are "car dealers" and than there are "herb chambers"....so I thought until recently. I have bought my previous 2cars from Herbs and was in awe w There are "car dealers" and than there are "herb chambers"....so I thought until recently. I have bought my previous 2cars from Herbs and was in awe with the customer service. All my car service has been at herb chambers. So, needless to say when I was in the market to buy my next car that I found at herbs lexus, hingham I was elated! What could go wrong.....I had 6yrs of only good experience with this chain. I contacted the dealer, spoke a few times, confirmed appointment for the following day. I called the day of appointment to confirm the availability of the car and my appointment, got my check book ready (so to speak) and headed to the dealer (25miles away and a hr+ drive). Got unusual traffic, so called the sales manager (Kevin) informing that I will be a tad late (am enroute ), called the dealer again to make sure my message was conveyed and car ready (was 15-mins away from the dealership). At the dealership, asked for Kevin (Sales manager), who showed up and informed me that right before I came some one else showed up and took the car for a test drive. I was disappointed! the car wasn't sold yet... so I can go to check the car and right then he says..sorry the car is sold now!!! I was furious but calm..politely told him this is not how to treat or respect people's time! Since I had an appointment and confirmed multiple times, I should have been given priority (remember this is Herbchambers). He apologized but it was clear he didn't care. So I asked to speak to the GM (George Sarkis), who seemed sincere till he inadvertently mentioned we do see this "miscommunication" and double booking every couple of months happening. I promptly reminded him that his story was at odds at his managers (walk-in guys beat me to the car). I told him this is not what herbschambers stands for..you guys are the amazon for cars! But again, it was obvious this has happen and will continue to happen. My wife laughed reminding me what did you expect "these are salesmen". And I left thinking I can make a difference by "being the biggest herbs fan to never deal with these people who don't respect others time all to make a few dollars". 50mile and 2.5hrs round trip, I learnt herbshingam is no different..Unscrupulous and disrespectful of loyal customers like me all 4 a quick buck! More

Buying new RX 350 Worked with William Than and George Sardis. The entire experience was exceedingly professional. William went beyond expectations. I was recovering f Worked with William Than and George Sardis. The entire experience was exceedingly professional. William went beyond expectations. I was recovering from eye surgery so I was somewhat handicapped. William did everything for me. He has me highest recommendation. More

Thank you Herb Chambers Lexus, and especially, WILLIAM THAN, our salesman! William was especially helpful in helping us pick our our new car. He personally went over our needs and wants and selected an excellen our salesman! William was especially helpful in helping us pick our our new car. He personally went over our needs and wants and selected an excellent choice for my wife. So happy that we could be a part of the Lexus and Herb Chambers family! More

New car purchase The general manager and entire team at lexus are wonderful and this dealership is highly recommended. They are extremely professional, friendly and ac The general manager and entire team at lexus are wonderful and this dealership is highly recommended. They are extremely professional, friendly and accommodating. I will absolutely be back in the future. More

2017 rx350 Just purchased a new Lexus and our salesman, William Than was terrific! He was knowledge as well as friendly. He provided excellent service and woul Just purchased a new Lexus and our salesman, William Than was terrific! He was knowledge as well as friendly. He provided excellent service and would recommend him as well as the dealership. More

Such A Great Experience From start to finish I had a wonderful experience. Salesmen Marc Francois and Marcus Karam were unbelievable and Vitor Duarte in finance made this ent From start to finish I had a wonderful experience. Salesmen Marc Francois and Marcus Karam were unbelievable and Vitor Duarte in finance made this entire process smoother than I ever thought possible. I HIGHLY recommend these guys, they are wonderful! I can't say enough great things about my experience. Thank you guys!! More

Buyer Beware I take back everything I said about my transaction with Lexus in Hingham. BE careful when signing your paper work. I asked for a 3 yr lease and the fi I take back everything I said about my transaction with Lexus in Hingham. BE careful when signing your paper work. I asked for a 3 yr lease and the finance guy Joel ran my credit for a 4 yr lease adding more money to my credit. I have called and stop by asking for this to be fix. I finally went back to resign the paper work for 3 yrs still nothing has been done. its been 3 weeks. More

First lexus William Than and George Sarkis did an amazing job, very personable, patient and made the process of buying a car a pleasure. I would recommend this de William Than and George Sarkis did an amazing job, very personable, patient and made the process of buying a car a pleasure. I would recommend this dealer to my people More

Black Jeeps Matter I recently purchased an awesome used vehicle from Lexus of Hingham. I gave them 5 stars because of how smooth and professional the experience was from I recently purchased an awesome used vehicle from Lexus of Hingham. I gave them 5 stars because of how smooth and professional the experience was from beginning to end. I can't give enough high praise to my salesman Marcus- he was the best. He was honest, flexible, and there was no pressure from him. I also met with George, the General Manager, who found a way to make it work in my favor. Not only was he extremely genuine and a gentleman, but a true professional. Finally, this would not have been possible without the help of the Finance Manager Vitor. Thanks again for all your patience and for staying late to wrap up the deal. If you are ever in the market to buy a vehicle in the near future, pay a visit to Lexus of Hingham. You will be grateful you did. More

Ford focus titanium William Than and George Sarkis where very helpful in my experience at Herb Chambers Lexus in Hingham. Even with all the hurdles I had to go through Wi William Than and George Sarkis where very helpful in my experience at Herb Chambers Lexus in Hingham. Even with all the hurdles I had to go through William was there to pay attention to my situation and even went out of his way to pick me up from my home and bring me back to the dealership to complete my purchase. Thank you William and George. More