Herb Chambers Lexus of Hingham

Excellent service for urgent problem. Kevin was very efficient, and clearly communicated with me the status of my vehicle. Whole process went went very smoothly. Kevin was very efficient, and clearly communicated with me the status of my vehicle. Whole process went went very smoothly. More

Consistently excellent service and professionalism. Elijah is an excellent communicator and problem solver. Thank you Elijah is an excellent communicator and problem solver. Thank you More

Adam was amazing and so wonderful to work with. Simply the best! Great dealership thank you! Simply the best! Great dealership thank you! More

The moment I brought my car into Herb Chambers Lexus of Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was go Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was going on, and when it would be ready, I wouldn't hesitate to bring my car back, I give them up five star rating out of five More

Great service, reasonable pricing. I have had both my vehicles serviced there for years. Helpful staff. I have had both my vehicles serviced there for years. Helpful staff. More

The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a rea or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a real bad light on this dealership which has always served me well. This experience had put a sour taste in my mouth about Lexus. But luckily thanks to manager Eric. Whom righted the discrepancy, relayed the proper message, and even retrieved the mechanic so that I may have my questions properly addressed. Jim or James on the other hand; honestly should not work in that department. If he cannot properly convey services needed and provide excellent customer service. I was told I had to pay over 9000 dollars for a job that closer to 600 dollars. And when I asked for a breakdown. I was given the same improper message and it completely exposed that this service/ salesman had no idea what he was talking about. And relatively gave off the impression that Lexus does not care about their customers and their satisfaction. Also made me want to report Lexus to the BBB and attorney general office for price gouging and fraud. All because someone didn’t take the time to understand, adhere, and genuinely care about what they are doing and what they were going to be delivering to the customer. As stated before Eric and the mechanic whom came to address my concerns displayed the Lexus standards and customer appreciation that I expected originally. And I am truly appreciative and grateful for them and that they are there. More

Michael Y is great guy , always take good care of his customers. I would definitely introduce my friends and family’s to Mike for there next car. customers. I would definitely introduce my friends and family’s to Mike for there next car. More

This dealership is five star service! This is my second Lexus and one of the reasons is the service I get at Herb Chambers Lexus of Hingham. This is my second Lexus and one of the reasons is the service I get at Herb Chambers Lexus of Hingham. More

Friendly and knowledgeable people ready to help. Adequate vehicles available on the lot. Clean and neat showroom. Adequate vehicles available on the lot. Clean and neat showroom. More

Elijah at Lexus of Hingham was amazing regarding my service and the concerns they had related to what needed to be fixed. I appreciate their honesty for what was really going on with the car! Thank you service and the concerns they had related to what needed to be fixed. I appreciate their honesty for what was really going on with the car! Thank you again More