Herb Chambers Lexus of Hingham

Superb customer service! Marcus Karam helped us find the perfect choice for our daughter. He patiently showed us several options and answered all our questions, expertly liste Marcus Karam helped us find the perfect choice for our daughter. He patiently showed us several options and answered all our questions, expertly listening to our interests and wishes. Our final choice was perfect for value, safety and quality. Marcus went out of his way to ensure our suprise was successful and we are very grateful. The GM was very helpful and the Finance support was very professional. Well done! More

The experience was tailored specifically to my needs. From the beginning of making contact, a team of swiftly responsive personnel (namely Lesly Ruano, and Lauren O'Neill) made a point to ensure I had a d From the beginning of making contact, a team of swiftly responsive personnel (namely Lesly Ruano, and Lauren O'Neill) made a point to ensure I had a direct line to the vehicle I was inquiring about. When I arrived at the dealership I was immediately greeted by the Manager on shift (Mr. James Kemos) for the car I was looking for. The dealership itself was a very comfortable and relaxing setup making what waiting there was acceptable. I quickly met with the sales person in particular, Mr. Marcus Karam, who was showing me the vehicle. Marcus very obviously knew how best to showcase on a test drive, as well as being forward in showing off the quality of the used vehicle. Once the vehicle had done the job of showing it's fit for me, Marcus took all the time needed to walk me through how I could compare the other options I had in mind against what he was presenting. There was no aggressive moves made, simply presenting the facts as they were, even if that lead to an impression a seller may not want to share openly. The open nature of the conversation along with the very quick trade in appraisal made the decision instant for that evening. I was then lucky enough to have Mr. Victor Lemos work through to the final minute of the open hours in making sure all the paperwork was set up for driving out. Victor was an absolute pleasure, continuing the theme of an open discussion about the moves we were making. His advice was invaluable, especially considering my schedule had him in until well after 9PM that night. Arranging all the after parts of the purchase with Lauren in the Service department has been entirely up to my convenience. More

After this experience, I'm sticking with Lexus for good. My partner and I recently purchased a 2019 Lexus NX 300 from Herb Chambers Lexus of Hingham with the help of Sales Consultant Marcus Karam. This was t My partner and I recently purchased a 2019 Lexus NX 300 from Herb Chambers Lexus of Hingham with the help of Sales Consultant Marcus Karam. This was the most pleasant experience we have yet to have while purchasing a vehicle. I was reaching the end of my BMW lease and wanted to settle into a Lexus purchase, and that’s exactly what happened! Marcus was more than flexible on the test drive with the NX, and was extremely knowledgeable in every aspect. We were very comfortable with the price we landed on, and he made the negotiation process painless. The time frame expectations with us taking delivery of the car that he laid out were perfect, and I never once had to follow up with him since he would keep me in the loop with every update he had. His attention to detail and level of knowledge was very noticeable and impressive; if you want a great experience, you should seek him out for your next Lexus purchase, hands down. Also, since it's December to Remember, he made sure the giant red bow was waiting for us on top of the car when we walked in to take delivery—and it was absolutely perfect. This was our first time in the new Hingham dealership and it is gorgeous. It’s very conveniently located for us, in-between my place of work as well was my home—can’t ask for much more than that. We intend to service the car with this dealer because of the impressive level of detail that was provided about their service offerings at each mileage interval. More

Service. I've dealt with Rick for years, always there when you need an answer. Very knowledgeable in his profession. Highly recommend, always in a timely manne I've dealt with Rick for years, always there when you need an answer. Very knowledgeable in his profession. Highly recommend, always in a timely manner. More

Great job I walked in to ask question .and walked away with new car . He answered all questions without being pushy .and most impotent after buying car he was I walked in to ask question .and walked away with new car . He answered all questions without being pushy .and most impotent after buying car he was available immediately day/night weekdays weekend I got good deal with peace of mind Thank you Mr Salem More

Outstanding Ryan was professional, attentive and so easy to work with. He made the entire experience so easy and enjoyable. I highly recommend working with him. Ryan was professional, attentive and so easy to work with. He made the entire experience so easy and enjoyable. I highly recommend working with him. More

ty ryan！ i dont speak english.so i even dont know i can write 25 words.- -!but i just want say“ ryan ” this guy so nice. thank you very much!you are very smart i dont speak english.so i even dont know i can write 25 words.- -!but i just want say“ ryan ” this guy so nice. thank you very much!you are very smart!u can speak chinese! omg!haha thank you for my new car!!thank you! More

Excellent! You did a great job, Ryan! Thank you very much for my new car. We had a great time in the sales center. I would recommend to everyone! You did a great job, Ryan! Thank you very much for my new car. We had a great time in the sales center. I would recommend to everyone! More

Ryan Tierney is the best! Made the process of getting my dream car so easy!! Will be returning to this dealership and working with him in the further Made the process of getting my dream car so easy!! Will be returning to this dealership and working with him in the further More

the purchase of my lexus Eric was very informative and knowledgeable about the car we wanted to buy, very helpful and pleasant through out the process. We were extremely happ Eric was very informative and knowledgeable about the car we wanted to buy, very helpful and pleasant through out the process. We were extremely happy with our purchase and services. I just want to thank Eric for attentive information he provide us making our experience at Lexus Of Hingham a very positive. More