Herb Chambers Kia of Burlington

We went in to buy a new vehicle there. Friendly salespeople but once we got to the price negotiations it felt like we were playing 'deal or no deal.' They would run back and forth to a salesman in salespeople but once we got to the price negotiations it felt like we were playing 'deal or no deal.' They would run back and forth to a salesman in the back of the store and come back saying 'maybe he'll take $500 off, maybe it will go up, do you want me to ask him again?' We finally agreed on what we thought was a fair price inclusive of all fees. When the finance managers had taken us back to sign the final papers, there was a different much higher price to be financed. We tried to find out where the disconnect came in and it was that the salesmen were quoting a base price w/o fees and monthly price with fees. We felt uncomfortable with the situation and left. I was ok to leave it at that and not write this review. However, if anyone goes in there to finance, PLEASE watch your credit. I just ran my TransUnion credit report and it seems that they had made 11 hard credit inquiries in order to work out a loan. NOT SOMETHING THAT WE HAD AUTHORIZED. More

THANK GOD I CALLED THEM! After having a totally THANK GOD I CALLED THEM! After having a totally HORRIFIC experience at another dealership, (I won't name them here, but I will say tell you that THANK GOD I CALLED THEM! After having a totally HORRIFIC experience at another dealership, (I won't name them here, but I will say tell you that they are located in Lynn MA. Ever run out of gas in the middle of the highway with your family on a test drive? Then you get back to the dealership and the GM doesn't even appologize to you for what happened? Yeah...STAY AWAY!)I called Chambers Kia of Burlington. I was so upset about what had happened to us at the other dealership, that when I called and got Greg Dion on the phone, I was in no mood to fool around. I simply told him everything that had happened to us at the other dealership. I didn't want to haggle, fool around, or play games. So, I did something I've never done before when buying a new car. I put all my cards on the table. I told him what had happened to us, and I told him the "World Beater Deal" (as they in Lynn put it) I was getting from the other dealership. I gave him the price I was quoted on the Sportage, which included one $500. rebate for financing through Kia, as well as what I was offered on my trade in. Supossedly the Lynn dealership was losing $500. on my deal, and I was challenged, DON'T TAKE OUR WORD FOR IT, SHOP AROUND, YOU WILL NOT BEAT OUR PRICE. YOU ARE GETTING A "STUPID" DEAL ON THIS TRUCK. Yeah Right. TOTAL CROOKS! Well, after he got over the shock of what happened to us, and how we were treated, he said give me 10 minutes, and I'll call you back with our best offer. Well, not only did they completely BLOW AWAY the price I was presented with on the Sportage from Lynn, they gave us an additional $1,000 more for our trade! I was blown away! I said Greg, I'll see you tomorrow. He asked, what time ya comming. I said , I'll be there at 10:30. And just like that the deal was done! I was TOTALLY AMAZED, and Completely SHOCKED! Could this really be that easy? Now I'm admittedly a sceptical type of guy so, I'm thinking, there has to be a catch. I'm going to get there tomorrow and they'll change something on me. So I was bracing for the worst. But No. As soon as we got there Greg was ready to go. He had the Sportage all set for us and asked the salesman Aldo to bring the car around for us. We saw the truck, loved it, and immeadiately started working on the paperwork. Then we went to see Bobby in the finance department. And in 15 minutes, we're approved for Kia's best rate and we're signing on the dotted line. I couldn't believe how fast this was happening, how smooth it was going and how easy it was. Before I knew it, I'm kissing my wife and hugging everyone at the dealership. OTHER DEALERSHIPS TAKE NOTE (ESPECIALLY YOU CROOKS IN LYNN)...THIS IS HOW A DEALERSHIP SHOULD BE RUN! I just can't say enough about Chambers Kia. The whole experience was AMAZING. The beautiful clean showroom, the wonderful people working there, the deals on their vehicles, the respect towards the customer and the appreciation they have for you just for comming in is something I will tell all my family and friends about. All I can say is, if you are looking for a new Kia, you owe it to yourself to go to Chambers Kia of Burlington. If you shop anywhere else, you WILL pay too much for your new Kia. At worst, shop around on the web and at other dealerships, get your best offer, then call them. They will beat it and you will save money. I saved almost $2,500 total by going to Chambers Kia. You read that right...$2,500 saved by not buying our Kia in Lynn. I even called them up over there in Lynn to tell them the deal I got. Know what I was told??? WOW!!! Good for you. That's an amazing deal. I don't know how they're doing that deal over there. I don't get it. Imagine them saying that to me!? Yeah, well I got it. Like I said, THANK GOD I CALLED CHAMBERS KIA! So, all that being said, I'd just like to thank you all over there once again at Chambers Kia. Thank you for a truly wonderful and easy experience. Thank you Greg for doing everything you said you'd do for us, and for the amazing deal you gave us. We LOVE our new Sportage, and we LOVE Chambers Kia of Burlington!!! More

Thank you so much for giving me the opportunity to meet all of the people above. Their knowlege, service, and friendliness far exceeded my expectations. From the momemt the phone was answered by Jess, to all of the people above. Their knowlege, service, and friendliness far exceeded my expectations. From the momemt the phone was answered by Jess, to buying, finance checking,and service, I was hooked. Honestly, I do not think I will ever buy another car from anyone else. Again, thank you. Joan R. Freeman, a very Satisfied Customer More

From providing me with his cell number to speaking me to me on his day off and calling me on a Sunday to make sure that everything was progressing as promised for a Monday pickup, the customer service, atte me on his day off and calling me on a Sunday to make sure that everything was progressing as promised for a Monday pickup, the customer service, attention to detail and after sale follow up on details was exemplary. On top of that the price deal and follow through on all commitments made was perfect. This was a vehicle for my son and the third Chambers dealership I have had the pleasure to work with. The highest recommendation for working with Chambers and my son is amazingly pleased with the Kia Sorrento he is now driving. More

My wife & I had a wonderful experience buying a new car here. Chris was particularly knowledgeable & helpful. He worked with us to find exactly what we wanted and made sure we were comfortable and ha car here. Chris was particularly knowledgeable & helpful. He worked with us to find exactly what we wanted and made sure we were comfortable and happy with all aspects of the car, service agreement, and purchase process. Alma was very kind and helpful as well. She was very new at the time but eager to be helpful. I am confident that she will grow into a valued employee. More

I had a great experience at Herb Chambers KIA. Everyone that I encountered was friendly and helpful. Everyone was very explanatory as well. I got the price that I wanted and was even offered a ride to th that I encountered was friendly and helpful. Everyone was very explanatory as well. I got the price that I wanted and was even offered a ride to the dealership tomorrow to pick up my car because I don't have a car yet. It was a nice day in Burlington also! Best, Craig D. Cacciola Proud KIA leaser More

Amazing is the word I use to describe this dealership and the individuals who work there. From the time my family set foot in this dealership until the time we drove away with a new Kia Sadona our experienc the individuals who work there. From the time my family set foot in this dealership until the time we drove away with a new Kia Sadona our experience was nothing short of sensational. Jim Lewis is second to none in his commitment and in keeping his word. There was no going back and forth on pricing as my husband and I went in there with a price in mind, let Jim know what it was, and he met our price. Chris explained everything to me in detail when I needed to sign all of the paperwork that is required for the purchase of a new car. He was not pushy and listened to all of my questions and answered them with professionalism and I never felt like my question was a "stupid: question as he never made me feel that way. Billy showed us all of the ins and outs about our new car and his attention to detail was incredible. We have never been to a Herb Chambers store before but you now have loyal customers who will be back!! Thank you Jim, Chris, and Billy for making our experience so special!! More

Herb Chambers Kia is our dealership!! We will be telling everybody about Herb Chambers Kia and the way they treated us. We were dealing with our sales rep name Billy when the manager Darryl came over to say everybody about Herb Chambers Kia and the way they treated us. We were dealing with our sales rep name Billy when the manager Darryl came over to say hello, very nice guy! Billy showed us everything about the vehicle and had an answer for all of our questions without a bit of hesitation. When we came back from our test drive we met another manager named Jim who wanted to make sure we were having a good experience. Jim came back with waters for me and my whole family and ask if we needed anything else, we were just floored by the attention everyone gave us, for the first time buying a a new car we felt like celebrities! I can not say enough about this dealership, if you are looking to buy your next vehicle make sure you go to see Billy!! Thank you again Billy More

Honestly this is the first time I didn't mind purchasing a new car. Greg was very informative and understood and met all of my needs and was not a typical pushy sales person. It was a great experience and a new car. Greg was very informative and understood and met all of my needs and was not a typical pushy sales person. It was a great experience and would absolutely recommend him as a sales person as well as Herb Chambers Kia. I think all dealerships should learn from this dealership. I hate to be pushed/pressured by sales people and treated like I have no idea what I want or need or what I am talking about. Greg and Herb Chambers faculty were fantastic. Keep up the good work. More

My overall experience was great. I visited this website before and saw that this dealership was rated high and close to my office. I read about great experiences people had with Derek George so I was hopi before and saw that this dealership was rated high and close to my office. I read about great experiences people had with Derek George so I was hoping to run into him. I stopped by the dealership and Derek happened to be the person to greet me. I initially was going to pick up just the brochure to look at later but then I sat down and talked to Derek. I hate the car buying process but Derek made the experience a pleasure. There was no typical pressure that rubs me the wrong way and Derek took the time to actually listen to what my needs were to make sure that I got a car that was a good fit for me. I would recommend to anyone looking at buying a car to go to see Derek at Herb Chambers Kia. If it is his day off, find out when he'll be there and come back on that day, it's worth it! If Derek is unavailable Kevin seemed like he was a good guy too. The manager Darryl (probably spelling it wrong) was good when it came time to make the deal, went quickly and smoother than I expected. There were a couple of downsides: * Finance department - Everything was good until this point. I don't know if Chris made honest mistakes or was trying to scam me. I'll assume they were honest mistakes.. * I picked up my car but my inspection wasn't done. I went and got it done on my own and i'm waiting for a check in the mail that I haven't received. I was waiting until I received it to write this review, but I didn't want to forget and not do a review at all. (They really should have just handed me $29 bucks in cash while I was there showing the proof of inspection) * Related to the post above, the dealership can improve on the after sales treatment. If they keep the same enthusiasm to get things done after the sale as they do before the sale then they will do fine. Again, I do highly recommend this dealership especially dealing with Derek even with the downsides I've mentioned above (which Derek was not involved in). More