Herb Chambers Kia of Burlington

Chad and Jen in the service department are amazing!!! My 2011 Kia Sorento has 28,000 miles on it and 1 1/2 years, so I am in often for regular oil changes and regular service. I have also been in for other 2011 Kia Sorento has 28,000 miles on it and 1 1/2 years, so I am in often for regular oil changes and regular service. I have also been in for other repairs or problems and each and every time they are awesome. There is never a problem, I drop my car off with no problems, they call me to follow up or tell me when my car is ready and pick up is always easy and cashing out is easy! I have run into a few issues and they have taken care of them so fast that I don't even have time to get upset about it. My only complaint which is not their fault is the parking lot is BAD, their is hardly ever any parking and the lot is so small and odd to begin with. I can tell it is being worked on and has gotten a little better, but far from good still. Keep up the great customer service and I look forward to my next visit! (now who ever says that about going in for auto service?) More

All of the staff that I encounterd were professional, courtious, helpful and honest. My sales person, the sale managers and the finace person made the process very easy. I feel strongly that the relation courtious, helpful and honest. My sales person, the sale managers and the finace person made the process very easy. I feel strongly that the relationship with this dealer will be a long one. I would reccomend all of my family and friends to buy form my sales person. More

I've been building and pricing the 2011 Kia Optima SX Turbo for months, waiting to get the courage to just do it. I contacted Tonia Smith because of my wonderful experience buying a Sedona from her in J Turbo for months, waiting to get the courage to just do it. I contacted Tonia Smith because of my wonderful experience buying a Sedona from her in June of 2010. I felt well-prepared and made the call. She pulled not one but TWO of the first 2012 SX's to roll off the line and had them in stock within 10 days! Wasn't in love with the standard wheels, so she ordered one with standard and one with the "touring" wheels, just for comparison purposes!!! Never drove it, simply said "It's mine!" and the sold placard went on it. I pulled a great rate and wasn't beat-up with a back-and-forth "let me ask my manager". With the help of the finance department I went with the extended warranty, and drove away a spotless, registered, insured, and inspected SX 2 days later. The car is amazing... can't put into words how it feels to drive. I went back two days later for the splash guards (how's that for a turn-around?) and was given white-glove service. This makes me think I've entered a relationship with Herb Chambers that will be satisfying for years to come. More

Best dealership I've dealt with ever. They knew the cars, they knew what I wanted. They got me the car I wanted at the price I wanted gave me the price I wanted for my trade. It was the easiest car purchase they knew what I wanted. They got me the car I wanted at the price I wanted gave me the price I wanted for my trade. It was the easiest car purchase I've ever done. I would highly recommend this dealership to my friends and family. More

Normally I do not take surveys as I feel they are a big waste of time, but after my experience at Herb Chambers Kia in Burlington I felt compelled to take it. My experience was professional from start waste of time, but after my experience at Herb Chambers Kia in Burlington I felt compelled to take it. My experience was professional from start to finish. From my sales person Ryan spending a few hours with me on two occasions ensuring that I purchased the right car that ultimately fit all my needs, to the honesty and respectful GM Jim who truly work with me throughout the negotiation process. Last I can not forget Chris who walk me through every step of the financing process, which we all know can be as enjoyable as pulling teeth at your dentist(kidding). Ultimately I rate my overall experience at the dealership exceptional and I would recommend this dealership to whom ever would like to purchase a car without the stuffy feeling most dealership provide. Very satisfied customer Larry More

I highly recommend Herb Chambers Kia in Burlington. The receptionist, the salesman, the sales managers, the service manager, the finance representative and the gentleman who prepped my vehicle all share a receptionist, the salesman, the sales managers, the service manager, the finance representative and the gentleman who prepped my vehicle all share a passion for customer service. No pressure, honest negotiations. I would break bread with any of the personable staff. Though it was a busy evening with many customers, the atmosphere was pleasant with calm (but quick and efficient) staff and relaxed customers. It was more like going out to a pub than buying a car. I'm sure you have the same horror story of the latter like I do. You will be pleasantly surprised by the professionalism here. It is a competitive advantage that few dealerships have. More

Very easy, we were so TURNED off at Central Kia of Norwood (please read by post there), we went to Herb Chambers, and bought our Sorento 2012 within 5 mins!!!!!!!!!!!!!!!!!!!!!!! Ryan and the rest Norwood (please read by post there), we went to Herb Chambers, and bought our Sorento 2012 within 5 mins!!!!!!!!!!!!!!!!!!!!!!! Ryan and the rest of the Sale crew there were professional and they worked with a SMILE!!! Please take notes other dealer. We bought the car and pickup the at noon (next day) as Ryan promised us!! They were so complimentary, we actually bought the car $500 more than Central! Yet, we are very happy, and felt satisfied. They even got us a really excellent interest rate. I will be bring more business to any Herb Chambers deal from this point on. We are really happy with our 2012 Sorento. Thanks guys!! More

Unlike our recent experience with two other Kia dealers, the Herb Chambers Team (specifically, BILLY HRONAS and JIM LEWIS) made the purchase of our new vehicle extremely pleasant. Billy (sales representativ the Herb Chambers Team (specifically, BILLY HRONAS and JIM LEWIS) made the purchase of our new vehicle extremely pleasant. Billy (sales representative)is very accommodating, knowledgable, and helpful. If he wasn't certain of an answer to our question, he immediately deferred to one that did. Jim (general manager) is a consummate professional, a straight-shooter, and quite affable. Both work very well together, and are assets to the dealership. Simply put, Billy and Jim are solely responsible for our "conversion" to the Herb Chambers community, and we will definitely be back to visit when we look to trade in our second vehicle in the near future. We have tremendous appreciation for Billy's and Jim's hard work, as well as their willingness to work with us on the deal we ultimately made. I HIGHLY RECOMMEND A CHAT WITH BILLY AND JIM TO ANY PROSPECTIVE KIA OWNER. More

Herb Chambers Kia was the first car dealer that I ever went back to purchase a second car. I used to feel taken advantage of when I bought a car, but not at Herb Chambers Kia. First car was a 2011 Kia Sor went back to purchase a second car. I used to feel taken advantage of when I bought a car, but not at Herb Chambers Kia. First car was a 2011 Kia Sorento. It was the best price with no hassle. They ordered the exact car that I wanted. I was so happy with the process that I went back to them for my wife's 2011 Kia Sportage. Again she got the exact car for the best price. They are a pleasure to do busness with. More

From beginning to end, our experience with Herb Chambers Kia of Burlington was great. This is our second time buying a Kia with General Manager, Jim Lewis and we will continue to work with him for years to Kia of Burlington was great. This is our second time buying a Kia with General Manager, Jim Lewis and we will continue to work with him for years to come. Other dealerships would just offer what they had on the lot and Jim went out of his way to find us the car that we wanted. His prices are unbeatable, his team is exceptional and he always goes above and beyond for his customers. Billy Hronas was patient, answered all of our questions and made sure that we were happy with our purchase. Finances are never enjoyable to talk about, but with Finance Manager Chris Behrendsen we felt calm, comfortable and knew that we were in good hands. He never tried to pressure us into spending more money, explained everything we needed to know and truly made us feel like we were making educated decisions with our money. We could not be happier with our new Sedona and we look forward to working with Herb Chambers Kia of Burlington again in the future. More