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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
394 Reviews
Call Service Center (508) 983-1000

394 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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January 07, 2024

Sales and service people are professional and very helpful I would highly recommend this dealership More

by Bamgam45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Report | Print
Jan 08, 2024 -

Herb Chambers INFINITI of Westborough responded

Bamgam, thank you for the 5-star rating! We're pleased that our team provided you with a great experience during your visit. We appreciate your recommendation and see you again!- The Herb Chambers INFINITI of Westborough Team

January 07, 2024

Great dealership with a great facility. The overall experience was amazing and very quick and easy. More

by Manish Jha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi Manish, thank you for the 5-star rating! We're pleased that our team provided you with an amazing experience that was quick and easy during your visit. We'll see you next time at Herb Chambers INFINITI of Westborough!

December 16, 2023

Fran and Zack were very informative and detailed as to what was causing the front end noise. After leaving the service department the noise was subsided tremendously due to work that was done and once I r More

by Al Abutayyoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis and Zack
Report | Print
Dec 18, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Al! We're glad to know that Fran and Zack were able to help you with your vehicle's issue at Herb Chambers INFINITI of Westborough. We appreciate the feedback and look forward to assisting you in the future!

December 09, 2023

They serviced the car for a routine oil change. It went as expected., no complaints. More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Not sure who the person was who helped me. They were nice.
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Dec 11, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for trusting the Herb Chambers INFINITI of Westborough team with your oil change, Kevin! We hope to serve you again in the future!

December 07, 2023

The service was excellent. It was done in a timely manner. Tech made good recommendations for my review. More

by allanandjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Allan and Judy, thank you for the 5-star rating! We're glad to know you had an excellent service experience at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and see you again! Safe travels!

December 07, 2023

Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue an More

by glennszalay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bloomingdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Herb Chambers INFINITI of Westborough responded

Glenn, it's great to know that our team at Herb Chambers INFINITI of Westborough was able to provide you with an outstanding experience. We're always here for any assistance you need!

December 05, 2023

I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya More

by swl6789@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Demers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Herb Chambers INFINITI of Westborough responded

We're sorry to read about your dissatisfaction with our service. We strive for excellence in all we do and it's clear that we fell short during your visit. If you'd like to discuss this further, please don't hesitate to reach out directly so we can address any concerns or issues you may have had. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

December 01, 2023

Everyone was super nice and helpful. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long. More

by joaneddd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know you had a positive experience at Herb Chambers INFINITI of Westborough. We always aim to provide comfort and convenience for our customers. Thanks for your feedback!

November 29, 2023

Professional, concise diagnosis and guidance, honest and punctual. Been a customer for years, best experience at an Infiniti dealership. More

by dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know that you've had the best service experience with us at Herb Chambers INFINITI of Westborough. Your continued trust in our service means a lot! Thanks for sharing your positive feedback, we look forward to serving you again soon. Safe travels!

November 29, 2023

Great extended warranty. Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers More

by snide_seconds_0w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francis Coutu
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Nov 29, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that you had a great experience with our extended warranty and service at Herb Chambers INFINITI of Westborough. Thank you for choosing us! We'll see you next time. Safe travels!

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