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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.9
428 Reviews

428 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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August 11, 2024

Great customer service. Awesome service!! Every time I come in I have no complaints. 5 stars. More

by Antoine8.nj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Herb Chambers INFINITI of Westborough responded

Antoine, Thank you for leaving us this great review! We're glad you enjoyed your visit and look forward to assisting you again! - Herb Chambers INFINITI of Westborough

July 31, 2024

They were very friendly and kept me up to date during the visit, excellent service! More

by New Hyuandai!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Coutu
Aug 01, 2024 -

Herb Chambers INFINITI of Westborough responded

We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Herb Chambers INFINITI of Westborough

July 30, 2024

I take my car in to Herb Chambers Infiniti whenever it needs servicing. The staff is terrific and the waiting room is comfortable. More

by KHWhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Herb Chambers INFINITI of Westborough responded

Thanks for sharing your experience! We're glad to hear our team at Herb Chambers INFINITI of Westborough takes good care of you and that you find the waiting room comfortable. See you next time!

July 30, 2024

The service department lost my wife’s keys, and it took them 15 minutes to find them. Your service representative had no clue who had them. Before this happened we were very happy with the service. It's to More

by mvroxky40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Herb Chambers INFINITI of Westborough responded

We regret any inconvenience you experienced. It's disappointing to hear that this incident affected your visit, especially after previously being satisfied with our service. We appreciate your feedback and encourage you to reach out if you have any concerns or need assistance. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

July 27, 2024

Matt Demers and his service team is always great to work with. Always a good experience at Infiniti. More

by Vaughanr513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers INFINITI of Westborough responded

This is great to hear! Thank you for choosing Herb Chambers INFINITI of Westborough!

July 26, 2024

My car would not start and I had to have AAA come to jump start it from where it was. The technician told me I might not want to shut it off again until I get somewhere for new battery. I called service and More

by Cheryl A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran in Service
Jul 26, 2024 -

Herb Chambers INFINITI of Westborough responded

Cheryl, we're delighted to hear that Fran and the team at Herb Chambers INFINITI of Westborough were able to assist you promptly. Thanks for sharing your positive experience!

July 26, 2024

Excellent service. Prompt attention to my vehicle’s needs. The service team has gone above and beyond on numerous occasions. More

by Tnlebaron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Coutu
Jul 26, 2024 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience! We're delighted to hear that our service team at Herb Chambers INFINITI of Westborough has consistently provided excellent and prompt attention to your vehicle's needs. We appreciate your support!

July 26, 2024

I had a situation with my engine a couple of months after I bought my Infiniti Qx60. Ferdy the service manager took great care of me from getting my vehicle in immediately, to putting me in a awesome rent More

by sonntosha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauds Viljean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that Ferdy and the team at Herb Chambers INFINITI of Westborough provided such excellent service. Thank you for sharing your positive experience, and we're glad you're a happy customer!

June 21, 2024

Courteous, neat environment, staff very professional, alternative transportation provided pending completion of repair. Progress advise as necessary More

by Bolaojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Herb Chambers INFINITI of Westborough responded

Thank you for reviewing your recent visit here at Herb Chambers INFINITI of Westborough! We're glad to hear that our team provided a five-star experience and we hope you won't hesitate to reach out if we can be of service again in the future!

June 06, 2024

As usual, easy to get an appointment and prompt, courteous service. Wonderful waiting area, always clean. More

by rjohnson092559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience! We're glad to hear that our team at Herb Chambers INFINITI of Westborough provided prompt and courteous service, and that you enjoyed our clean waiting area. We appreciate your support!

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