Herb Chambers INFINITI of Westborough - Service Center

SERVICE OF MY G37 VEHICLE I thought the Service department was excellent and provided great feedback to me on my car. I had purchased the car last January 2018, and found the I thought the Service department was excellent and provided great feedback to me on my car. I had purchased the car last January 2018, and found the staff to be courteous, straight forward and reasonable. The service department, Bob Carter and Louis manager in particular, were very good in getting me into schedule time slot, and out at a reasonable time. I had routine maintenance done with advice on new battery, and steering alignment. Strongly recommend this team. Nick More

Amazing service Experaince I had a recent unfortunate incident in which I hit a large pot hole and the need to have two tires replaced in a hurry. I needed the work done right I had a recent unfortunate incident in which I hit a large pot hole and the need to have two tires replaced in a hurry. I needed the work done right away as I had a weekend family commitment. I had thankfully purchased an insurance policy for rim and tire repair/replace on my Infinity. I went directly to Herb Chambers Infinity, in Westboro after damaging my tires on a Saturday. The Insurance company (Tire & Rim Policy) was closed for the weekend. The dealership had no loaner vehicles available. The staff called around locally to purchase a rental for me, and Herb Chambers was willing to pay for the rental. NO rentals available locally at the time. The replacement tires for my Infinity were not in stock inventory, however John Catlin (Sales Manager) thought outside of the box and he & the staff were able to obtain two new tires for my vehicle. Start to finish I was in and back on the road in two short hours. The Herb Chambers Infinity dealership in Westboro, Service department (Matt), Henry, and John Catlin (General Sales Manager) were absolutely incredible in meeting All of my needs. I strongly suggest anyone looking to purchase a vehicle at Herb Chambers Infinity, in Westboro, to go visit and purchase a new or used vehicle. I have been more that impressed with the dealership management team, Sales Team. And Service Team. The Herb Chambers Brand is exactly what they present themselves as. All about the customer and ensuring you purchase a quality vehicle, providing quality service once owning, and great customer service. It is time to go to buy a vehicle or have service done to your vehicle at the Herb Chambers Infinity, in Westboro. John Naughton More

From a negative experience to positive Initial service left a lot to be desired; however I was contacted by the dealership shortly after. My experience after the initial visit has been posi Initial service left a lot to be desired; however I was contacted by the dealership shortly after. My experience after the initial visit has been positive. The dealership went above and beyond to rectify the situation and performed the warranty work that should have been covered in the first place. More

Never coming back here! Poor poor service. Came in for a recall service and was told that it would take an hour so I had to wait. Took 4 hours before the car was done. I had Poor poor service. Came in for a recall service and was told that it would take an hour so I had to wait. Took 4 hours before the car was done. I had to check on the car myself to see what he status was. Other people got a loaner because the service was going to take too long. They did not offer me a loaner. All staff was unfriendly. More

Service Department Jarred was the most polite gentleman I’ve met He was very helpful. Was able to assist me with everything I needed. Reminds me of service that is nee Jarred was the most polite gentleman I’ve met He was very helpful. Was able to assist me with everything I needed. Reminds me of service that is need on my truck Thank you sir for being so kind and polite More