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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
394 Reviews

394 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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June 23, 2021

My experience with the service was excellent. Matt does a great job. More

by 2days
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for choosing Herb Chambers INFINITI of Westborough, we appreciate your positive feedback!

June 13, 2021

Ferdy is very helpful and accommodating. He had advice on items that could wait and helped me save money. I will be requesting him by name next time for sure! More

by Browns3822
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
Jun 15, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you! We're glad to hear Ferdy provided such excellent care! He'll be glad to see you next time! – Herb Chambers INFINITI of Westborough

June 12, 2021

The man who helped me with the service for my car was friendly and helped me with all my question with the loan a car! More

by Perezdestinee7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fredy
Jun 16, 2021 -

Herb Chambers INFINITI of Westborough responded

We appreciate you taking the time to leave us your review! We'll see you at your next service visit! Thank you! - Herb Chambers INFINITI of Westborough

June 09, 2021

Always great service and great communication. Having the ability to use a loaner while my car is having service done is key and makes everything so easy. Thanks! More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Herb Chambers INFINITI of Westborough responded

JT, thank you for your positive feedback! It means so much that you can always count on our team to take care of you! We'll see you next time at Herb Chambers INFINITI of Westborough!

June 03, 2021

The experience was great the service was excellent. That was very friendly and easy to talk to. I will be back. Even got the inspection done! More

by juliedonahue88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Herb Chambers INFINITI of Westborough responded

Julie, we are so happy to hear that you had a great time at Herb Chambers INFINITI of Westborough! We are so proud to have earned your business!

May 29, 2021

Ferdy, the Service Representative, provided me with exceptional customer service. He addressed all of my issues and questions which were all resolved to my complete satisfaction! Ferdy was knowledgeabl More

by dca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Jun 03, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your exceptional service experience with Ferdy. We are lucky to have him on the Herb Chambers INFINITI of Westborough team and will be passing along your 5-star review to him!

May 26, 2021

Everything was great. Service rep was excellent. Responsive and thorough. Enough said. Twenty five words is unnecessar for a meaningful review but whatever it takes. More

by Infiniti driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
May 27, 2021 -

Herb Chambers INFINITI of Westborough responded

We are so happy to hear that you had a great time at Herb Chambers INFINITI of Westborough! Thank you for your kind review!

May 25, 2021

They responded very quickly and went out of their way to address my problem. They were very helpful on the phone and they addressed my issues in a professional manner. More

by Danny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
May 26, 2021 -

Herb Chambers INFINITI of Westborough responded

Danny, we are so happy to hear that you had a great time at Herb Chambers INFINITI of Westborough and we could address those issues for you! Thank you!

May 26, 2021 -

Danny responded

Although I really am impressed with the Service Dept. I cannot say the same about my vehicle. I have leased many Infiniti's from you this one is by far the worst one. Thank God for the service dept. I really hate the run flat tires they are very noisy and they give a terrible ride. At about 7,500 miles the front tires had feathered. The car did not pull at all on the highway. I really think that they should be swapped out at no charge to me. Just so we are clear if this is any indication how the vehicle will be from now on it will be my last one. There were other issues but they were handled by the great service dept.

May 25, 2021

Fast diagnostics and good communication. Good service. Had vehicle towed in same day for stalling issue. Car was diagnosed and returned on short turn around. More

by lior0811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for the great rating! We're glad we could help get your vehicle back to you in top shape! - Herb Chambers INFINITI of Westborough

May 18, 2021

Matt in service always makes it easy. He is top notch. He knows the Infiniti line and knowledgeable. You are lucky to have him in your dealership. Dealership is beautiful. Nice and clean. More

by Dave G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Herb Chambers INFINITI of Westborough responded

Dave, we are so happy to hear that you had a great time working with Matt! Herb Chambers INFINITI of Westborough is very lucky to have him!

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