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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
394 Reviews

394 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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September 01, 2021

This is a great place to have your Infiniti (vehicle) serviced!! Will, Matt, and Ferdy are fantastic!! I bought another Infiniti (over an Audi) just because of this service team! More

by aidanzoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will and Ferdy
Sep 01, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for trusting the Herb Chambers INFINITI of Westborough team with your vehicle's service needs! We're thrilled to hear that our team continues to earn your loyal business and well be sure to share your fantastic feedback with them. Take care and we'll see you next time!

September 01, 2021

The team there is very friendly and equally helpful. The Service Manager, Ferdy and Matt do everything they can to ensure you are taken care of. They have repeatedly gone above and beyond to help resolve th More

by L93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy - Service Dept and The Service Manager (Rob?)
Sep 01, 2021 -

Herb Chambers INFINITI of Westborough responded

We're glad Ferdy and Matt could make your visit enjoyable! Thank you for choosing the Herb Chambers INFINITI of Westborough team for your car service needs! We'll see you next time!

August 30, 2021

Ferdy took great care of me, keeping me updated and informed of what was happening with my car. Everything was explained and as usual I left there satisfied. More

by Rob G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Aug 30, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share your review with our team! Ferdy enjoyed helping you out during your recent appointment! See you next time at Herb Chambers INFINITI of Westborough!

August 24, 2021

Great experience with the service department. Thank you for the help Ferdy! More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy, Bethany Turgeon
Aug 25, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you, Andy! The Herb Chambers INFINITI of Westborough team appreciates your great review and five-star rating!

August 24, 2021

Great service and very knowledgeable Service Technician. They were able to meet a competitors price without any issues. I will continue to use them for Nissan service. More

by Rick.barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you so much, Rick! We're so happy to hear our service team helped you have a positive visit to Herb Chambers INFINITI of Westborough! We look forward to seeing you at your next appointment!

August 21, 2021

Very professional and caught an issue (covered under warranty) with the vehicle that the previous dealership I took it to had not. More

by Ziad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2021 -

Herb Chambers INFINITI of Westborough responded

Ziad, Thank you for the review. It was a pleasure meeting you in the showroom. Welcome to Ma. Look forward to working with you in the future. Thank you, Rocco O'Brien General Manager

August 19, 2021

Mechanical problem repaired.No charges. Ferdy and the Mechanical problem repaired. No charges. Ferdy and the other staff were all polite and helpful. Advised a loaner unavailable at drop off. I had alter More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy
Aug 20, 2021 -

Herb Chambers INFINITI of Westborough responded

We're happy to hear Ferdy and the Herb Chambers INFINITI of Westborough team made this a five-star service visit for you! Thanks so much for taking the time to leave us your kind words and rating! We hope to see you for your next routine maintenance appointment!

August 07, 2021

Been going there for the past ten years.Service is Been going there for the past ten years. Service is amazing. More

by Omayra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Eddy , Henry Rodriguez
Aug 09, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your loyal business! It's always a pleasure having you visit us here at Herb Chambers INFINITI of Westborough and we're truly grateful for all of your support over the past 10 years. Thanks for the review and we'll see you next time!

August 01, 2021

They were courteous and very professional. They updated me with every detail and explained in detail the cost of every service. The service advisor finally led me opened my car for me. More

by Matilda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fredy Franco
Aug 02, 2021 -

Herb Chambers INFINITI of Westborough responded

We really appreciate you taking the time to leave Herb Chambers INFINITI of Westborough this awesome review, thank you!

Aug 02, 2021 -

Matilda responded

They were courteous and very professional

July 31, 2021

Matt did an excellent job as my service manager he’s reliable trustworthy and gives me confidence that my car will be done on time and completely More

by beth.ferris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Rodriguez
Aug 02, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you, Beth! Matt and our team are glad we could help you have a five-star experience! Your confidence in us makes our day! - Herb Chambers INFINITI of Westborough

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