Herb Chambers INFINITI of Westborough - Service Center

I originally came to Rob in the service department, who literally went above and beyond dealing with my warranty company who gave him more trouble than he deserved.. after fighting with them (and winning!) literally went above and beyond dealing with my warranty company who gave him more trouble than he deserved.. after fighting with them (and winning!) for a new transmission. Because my car sat for 4 MONTHS waiting for approval, my alternator ended up breaking which also broke a few other things (battery, belt, fuse) which ended up putting me in a hole… Rob again tried holding the warranty company responsible as they should have been for being cheap and not just approving it in a timely manor. But they weren’t hearing it. They would only cover the alternator and only because it was a covered part, not because they felt they had done anything wrong. I’m a single mom of 4 and it was just way out of my price range even after Rob did his best to get the price down to something much more affordable. After talking with Ferdy and explaining why I was freaking out even though I was grateful to Rob, he took it upon himself to get the price down even more for me and for that I am forever grateful to both of them! I am blown away by the caring compassionate, understanding team they have at Herb Chambers Infiniti of Westborough! I would never bring my truck anywhere else. If they will still have me because I know they did more for me then their job usually entails, I’m 100% sure of it! More

I have spoken on the phone or left messages at least 10 times with various people at Herb Chambers Infiniti of Westborough and have received no callbacks or messages from anyone regarding a very simple req times with various people at Herb Chambers Infiniti of Westborough and have received no callbacks or messages from anyone regarding a very simple request to receive a copy of my tire warranty agreement That I purchased from Herb Chambers infinity in 2019 along with the purchase of an Infiniti motor vehicle. Such a complete lack of response to a simple request makes me wonder what the response would be when someone has a serious problem that needs to be addressed by Herb Chambers Infiniti of Westborough. This is not a dealership that you would want to deal with. More

I was well informed and everything was clearly spelled out to me. Anything my car needed was identified and I made the choice if I wanted to do it now or later. out to me. Anything my car needed was identified and I made the choice if I wanted to do it now or later. More

Service experience was awesome. Went for battery replacement as it was failing. They went beyond and got the battery replaced under warranty. replacement as it was failing. They went beyond and got the battery replaced under warranty. More

The service representative was very courteous, informative and readily available to answer questions and concerns. informative and readily available to answer questions and concerns. More

Excellent work with Freddy. Freddy always good services with happy face. I will recommend him to anyone who need help to see him. He is very hard worker with happy face. I will recommend him to anyone who need help to see him. He is very hard worker More

Work was done in a timely and efficient manner. Work Work was done in a timely and efficient manner. Work done was explained in detail. Car was washed and left clean. Will continue to have car serviced Work was done in a timely and efficient manner. Work done was explained in detail. Car was washed and left clean. Will continue to have car serviced here. More

Ferdy Franco was my service advisor. He was patient, knowledgeable and explained things that I needed and ones I did not. He was trustworthy and waited after hours for me. A+👍 for Herb Chambers knowledgeable and explained things that I needed and ones I did not. He was trustworthy and waited after hours for me. A+👍 for Herb Chambers Infiniti. More

Robert is the best, great work, great customer service. Take you in promptly, communicate, friendly staff and make sure you are satisfied, following up with you. Take you in promptly, communicate, friendly staff and make sure you are satisfied, following up with you. More

Wonderful service, honest customer service, and clean and decently-stocked waiting room. Highly recommend! I am very happy to have purchased my car there and continue to have them handle its service. decently-stocked waiting room. Highly recommend! I am very happy to have purchased my car there and continue to have them handle its service. More