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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
394 Reviews

394 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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October 26, 2021

When the service manager left my old place, I followed him. He and his team go the extra mile to deliver a quality job. They really do their best to do it in your time frame. Never any pressure to get any More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Newton
Oct 27, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you, Lisa! The Herb Chambers INFINITI of Westborough team is so happy we've provided five-star care and helped you feel confident returning to our service center! We hope to see you again for your next appointment!

October 26, 2021

Smooth and fast. Clear in communication. Good ambience. Overall had a good experience. A little far from my place. More

by Srczone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting us here at Herb Chambers INFINITI of Westborough! We appreciate your positive feedback and hope to see you again next time!

October 23, 2021

Matt was excellent and professional with timely service of my car. Appropriate recommendations were made and visit was courteous More

by Aj N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your 5-stars, AJ! Matt and our team appreciate your recommendation! -Herb Chambers INFINITI of Westborough

October 19, 2021

Got some work done on the car and they only did half of what I wanted done cause they would rather do what they wrote down 3 months ago than listen to me the owner and driver of the vehicle daily More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ferdy
Nov 08, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing this feedback, James. I'm sorry to hear of your frustration and will make sure that this situation gets addressed appropriately with our team. If you have any further questions or concerns, please feel free to contact me directly. Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 15, 2021

Work was done in a timely fashion, explained in detail as well as what will be needed for future visit. More

by Ericlombardo399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you! We're glad to hear the Herb Chambers INFINITI of Westborough team gave you five-star care, Eric!

October 14, 2021

Matt Demers and the service department it’s always top-notch. I can always rely on Infiniti Westborough to get my car serviced in a timely manner. More

by Susan_B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Oct 14, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for choosing Matt and our team at Herb Chambers INFINITI of Westborough! We look forward to seeing you on your next visit!

October 13, 2021

Had my car in for a new tire and Ferdy and his team did that and an oil change in an hour. Well done More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Oct 13, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you so much, Bill! It was a pleasure having you visit us here at Herb Chambers INFINITI of Westborough and we hope to see you again next time!

October 13, 2021

Herb Chambers westborough staff are friendly, professional folks who inform you on work being done More

by DB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Oct 13, 2021 -

Herb Chambers INFINITI of Westborough responded

We are so happy to hear that you had such a great experience at Herb Chambers INFINITI of Westborough! Thank you so much for your kind words!

October 04, 2021

Matt was great! Great communication and was able to get me right in and out More

by Gerbs73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for the fantastic feedback! We appreciate your great review and hope to see you again next time here at Herb Chambers INFINITI of Westborough!

October 02, 2021

Courteous, prompt and professional service. I didn’t have an appointment but Matt accommodated me. More

by Alokguptaphd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to review your recent visit with us! Your business is greatly appreciated by all of us here at Herb Chambers INFINITI of Westborough and we hope to see you again in the future!

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