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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
394 Reviews

394 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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September 10, 2022

This dealer offers excellent service. Ferddie greeted me promptly and kept me informed. The waiting area and amenities were very nice. Definitely recommend a visit. More

by Chilidog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Herb Chambers INFINITI of Westborough responded

We're happy that our waiting area offered plenty of comfort to you during your wait! Your review has made our day and we hope that you'll come to visit us again next time! Thank you! - Herb Chambers INFINITI of Westborough

August 28, 2022

Just really great service. Very fair. Very friendly staff. Clean waiting area. Exlpains everything clearly. More

by Jejoc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Herb Chambers INFINITI of Westborough responded

We're glad to hear that you enjoyed your visit to our service center! Thank you for taking the time to leave Herb Chambers INFINITI of Westborough your awesome review!

August 22, 2022

Bought my car there. Get service done there. Always professional. Will continue to do business with them. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Herb Chambers INFINITI of Westborough responded

We couldn't be happier to hear that we've earned your business, Dave! Thank you for rating us five stars! - Herb Chambers INFINITI of Westborough

August 19, 2022

Great service! They take time to listen to you, provide great suggestions and do good work. More

by RReddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful five-star review for the Herb Chambers INFINITI of Westborough team! We look forward to seeing you again at your next appointment!

August 16, 2022

Staff always welcoming and friendly Through the whole experience. I purchased a new, extremely tough to find, QX-60 and this car is amazing. Matthew Demers in service is the best! I always have lots of More

by jsmitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Herb Chambers INFINITI of Westborough responded

It means the world to us that our team has continuously shown you a five-star experience! Matthew and the team look forward to showing you many more purchases like this in the future! It's tough to make the switch from a hot rod to a luxury model, but we know you'll love the INFINITI QX-60! We hope you return to us for the next new purchase! Thank you!

August 16, 2022

Very happy with the service. Everything was done on time and I will return. I am a repeat customer. More

by georgetenos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for being a loyal Herb Chambers INFINITI of Westborough customer! We look forward to seeing you again!

August 15, 2022

Service rrpresenative was very informative regarding service needs and cost. He provide continuous updates regarding my vehicle’s service More

by Louolio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience! We're happy to hear Matt provided you with such wonderful service and hope you'll keep us in mind for any future automotive needs. Take care and thanks again, from all of us here at Herb Chambers INFINITI of Westborough!

August 09, 2022

Took me on time, took the time to discuss what was needed on the vehicle and to ensure I was satisfied with the services provided. More

by jennifer_ruggiero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aliperta
Aug 09, 2022 -

Herb Chambers INFINITI of Westborough responded

Thanks for the five stars, Jennifer! We're glad to hear that your visit here at Herb Chambers INFINITI of Westborough was such a positive one. We hope to see you back!

August 05, 2022

Every time I pull in it’s an experience. Everything explained prior with options, timing great. coffee refreshments seating Wi-Fi customer service is great. Love you guys More

by Kerri T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback, Kerri! We're honored to receive your support and look forward to seeing you next time! - The Herb Chambers INFINITI of Westborough Team

July 30, 2022

My vehicle been in service for almost a month and the mechanics don’t know what the problem is. Poor communication on their end and they haven’t given me a loaner. More

by Keece3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Demers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Amoah
Aug 02, 2022 -

Herb Chambers INFINITI of Westborough responded

I’m disappointed to hear that our communication has been poor and will address this with our team. We want to do what we can to address your concerns and make the remainder of our experience a better one. Please reach out to me at your earliest convenience so we can discuss this with you in detail. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

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