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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
394 Reviews

394 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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October 15, 2022

I have been taking my QX60 to Herb Chambers Infinity of Westborough for a while and repeatably receive excellent customer service! More

by JWO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review! We're so happy that our team earned your 5-stars! We look forward to seeing you for your next appointment! -Herb Chambers INFINITI of Westborough

October 13, 2022

Excellent service, polite and courteous staff. Always very happy with Herb Chambers Infinity. Thank you Ferdy! More

by krougas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for choosing Herb Chambers INFINITI of Westborough, we appreciate your positive feedback!

October 08, 2022

I really don't like it they charged me for something else that I didn't want and never even fixed the main problem . More

by Laudrly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing a review. I'm sorry to hear about these concerns and would like the opportunity to discuss what led to this with you. Would you please contact me directly at your earliest convenience, so we may find a way to correct what went wrong? Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 04, 2022

Horrible service department, unreasonable wait time, over priced service and mediocre sales team. Service is what keeps customers coming back, and they fail miserably More

by BA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
Oct 06, 2022 -

Herb Chambers INFINITI of Westborough responded

Reading this is disappointing and I would like to learn the details of your visit in order to gain an understanding of where things went wrong. We strive to provide outstanding service and it is clear we have let you down. Please consider reaching out so we can talk this through together. Jason O’Brien - General Manager - jobrien@herbchambers.com

October 03, 2022

Great service on my oil change same day service. In and out without any issues More

by Jkcom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting Herb Chambers INFINITI of Westborough! We appreciate the positive feedback and hope to see you again next time!

September 28, 2022

The service team was extremely helpful with addressing my visit to the dealer. I highly recommend the service department to get your car fixed right the first time! More

by fventuraccm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Herb Chambers INFINITI of Westborough responded

We're so grateful for this positive review. Customer satisfaction is our main goal and it pleases us to receive your positive rating. - Herb Chambers INFINITI of Westborough

September 22, 2022

Overall really good experience with my tire change and resolving the key fobs issue. Nick was great getting me the tire deal. Thanks to him for getting the key programing covered within the warranty. Comp More

by Subhendu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Stukonis
Sep 23, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review! We're so happy that Nick provided you with an excellent visit and was able to get your key programmed! -Herb Chambers INFINITI of Westborough

September 19, 2022

My car service advisor Nicholas Stukonis was extremely professional and efficient. He informed me of every things that needs to be done, as well as deliver my car to me on time. I truly recommend him stro More

by Hassan.tehranian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the kind review! We're happy to hear Nicholas provided you with an excellent experience and we hope our Herb Chambers INFINITI of Westborough team can be of service to you again in the future. Take care!

September 18, 2022

My service appt was excellent. Ferdy was an excellent advisor. My vehicle was taken in quickly and was done sooner than I expected. More

by 2days
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for reviewing your recent visit with the Herb Chambers INFINITI of Westborough team! We hope we can be of service to you again in the future!

September 10, 2022

This is the only place I will buy a car, or get work done, great prices and the customer service gets an A+. More

by ricky9182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
Sep 12, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your support! We appreciate you as a customer and look forward to seeing you next time at Herb Chambers INFINITI of Westborough!

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