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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
394 Reviews

394 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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November 11, 2022

Excellent service, friendly and helpful, informative and detail oriented. Attentive and always willing to go extra mile. More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Nov 14, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback, Alexander! Our Herb Chambers INFINITI of Westborough team appreciates your support and looks forward to your next visit!

November 07, 2022

I am very satisfied with the service provided by Ferdy of Herb Chambers Infinity of Westborough, Ma. Ferdy kept in regular contact with me during the week my car was in for service and answered all my questi More

by SURF4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Herb Chambers INFINITI of Westborough responded

We appreciate you taking the time to leave Ferdy and the team such a great review! We're glad that your service experience was worthy of a five-star rating and hope that we can see you back for routine maintenance in the future! Thank you! - Herb Chambers INFINITI of Westborough

November 03, 2022

New to Massachusetts; needed a state inspection and plates attached. Comfy customer lounge. Thanks, Francis, for getting me on the road. More

by Kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francis
Nov 04, 2022 -

Herb Chambers INFINITI of Westborough responded

Welcome to Massachusetts, Kat! We're so glad you came to visit us here at Herb Chambers INFINITI of Westborough and hope Francis & the team can be of service again in the future. Take care!

October 30, 2022

Very positive experience getting new tires. Ferdy made sure I got the excellent price I had been quoted over the phone and Francis took care of the service. I always appreciate the clean wait More

by geneflynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francis Coutu
Nov 01, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review, Gene! We're so happy that Ferdy and Francis earned your 5-stars! We look forward to seeing you at your next appointment! -Herb Chambers INFINITI of Westborough

October 27, 2022

One of the best service experiences I have ever had. Ready with a nice and clean loaner car when we arrived, Francis Coutu kept us informed along the way. Car was ready earlier than originally scheduled More

by mfkigore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francis Coutu
Oct 27, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review! We're so happy that Francis earned your 5-stars and provided you with an awesome service appointment! -Herb Chambers INFINITI of Westborough

October 27, 2022

The dealership is kept in great clean condition. The staff was very friendly and helpful and addressed my issues with ease. More

by Gomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Stukonis
Oct 27, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review! -Herb Chambers INFINITI of Westborough

October 22, 2022

Another positive experience. Met Fran for first time. He took really good care of us and the vehicle was returned the next day all completed. Fran kept me updated fully. Thanks More

by Walthamite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran
Oct 24, 2022 -

Herb Chambers INFINITI of Westborough responded

Frank and the team appreciate your great review! We hope to see you again next time you need anything! Thank you! - Herb Chambers INFINITI of Westborough

October 19, 2022

Very welcoming. Nicholas listened and completed all my need efficiently. Everything was done to my satisfaction. Excellent service! More

by Sestockwell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nichlas
Oct 20, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for leaving the Herb Chambers INFINITI of Westborough team such a great review! We'll see you next time!

October 18, 2022

I bought my car at this facility years ago and always have it serviced there. Just bought new tires and dealt with Ferdy. He was very kind and gave me a little deal. Getting a little deal is what makes m More

by marybees
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Herb Chambers INFINITI of Westborough responded

We appreciate you trusting our team to provide five-star care for your vehicle, Richard and Mary! We know that Ferdy strives to make every visit great, and we are happy to hear that they succeeded this time! Thank you for being a Herb Chambers INFINITI of Westborough customer!

October 16, 2022

They charged me a fortune and it didn't solve my problem try to guess the problem. More

by Laudrly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Elentukh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien, Scott Marsden, Eric Amoah
Oct 18, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing a review. I'm sorry to hear about these concerns and would like the opportunity to discuss what lead to this with you. Would you please contact me directly at your earliest convenience, so we may find a way to correct what went wrong? Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

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