Herb Chambers INFINITI of Westborough - Service Center

Service department always handles my needs, when it comes to repairs. Any repairs that I need are always explained in detail so I can fully understand what is going on with the vehicle service. to repairs. Any repairs that I need are always explained in detail so I can fully understand what is going on with the vehicle service. More

Very good service. Had a oil change and filter,All point inspection,tire rotation,all reasonably priced.All personnel were very helpful Had a oil change and filter,All point inspection,tire rotation,all reasonably priced.All personnel were very helpful More

these guys are great. ...always responsive and no surprises...highly recommend the team....have used them for over 15 years and never an issue ...always responsive and no surprises...highly recommend the team....have used them for over 15 years and never an issue More

Ferdy was very professional, extremely nice and knowledgeable and a very pleasant young man. He answered my questions and addressed my issues with the utmost honesty … that’s what I respect the mos knowledgeable and a very pleasant young man. He answered my questions and addressed my issues with the utmost honesty … that’s what I respect the most! Thank you Ferdy, you are awesome!!! More

Straight to the point. No pressure to do an additional service. Easy and convenient appointment setup No pressure to do an additional service. Easy and convenient appointment setup More

The service team was attentive and provided tremendous insight to my car issues. They were communicative and involved me along each step of the process. Furthermore, the Detailing Team was outstanding i insight to my car issues. They were communicative and involved me along each step of the process. Furthermore, the Detailing Team was outstanding in performing additional non-mechanical services. More

I'm Giving Ferdi an A+ however the young women I made the appointment with over the phone an F. Abrupt and not pleasant. When I asked if I could wait for the car, she said no they could not guarantee it didn appointment with over the phone an F. Abrupt and not pleasant. When I asked if I could wait for the car, she said no they could not guarantee it didn't need to be there all day. Somewhat of a difficult and even heated conversation. The work was completed in 2+ hours. Ferdi agreed it would be done quickly and I could wait. I did. If you want further detail of my problem with my conversation with her, you can let me know. More

Dealership didn't honor the warranty for a failed car battery used only 32 months. This was an 84 month battery recommended and installed by them. Will not use their service and would not recommend them. battery used only 32 months. This was an 84 month battery recommended and installed by them. Will not use their service and would not recommend them. More

Very disappointed. It seems every time I bring my Infinti in for servicing, they do an inspection and pronounce the car in good health with green ratings across the boa It seems every time I bring my Infinti in for servicing, they do an inspection and pronounce the car in good health with green ratings across the board. Within weeks to months, something else major needs to be replaced. It’s not like my battery or drive belts went from green to red in a month!! Why couldn’t they have detected these issues on their prior review? More

They’re great; they make sure you understand when they try to explain what’s wrong with your car try to explain what’s wrong with your car More