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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.9
428 Reviews
Call Service Center (508) 983-1000

428 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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July 14, 2023

Very good. Pleasant service. All items explained Nice place to wait. All members of the staff helpful More

by maryjoannemckeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Mary, thank you for the kind words! We're happy to hear that you had a pleasant experience at Herb Chambers INFINITI of Westborough. We appreciate your kind words and see you next time. Drive safely!

July 14, 2023

Great group of people! One of the easiest errands I actually look forward to. Would recommend to everyone! More

by Themeticulousmason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
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Jul 18, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you, Themeticulousmason! We're so glad to hear that our team at Herb Chambers INFINITI of Westborough made your experience enjoyable. We appreciate the recommendation and look forward to serving you again in the future! - Herb Chambers INFINITI of Westborough

July 09, 2023

I think it’s great that you send the video with explanations about what you’re looking at and what you’re about to do to the vehicle. Then the service representative emails with everything else tha More

by Bstjean2812
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the great review! We're glad to hear that our video explanations and email updates made your experience at Herb Chambers INFINITI of Westborough a positive one. We appreciate your feedback and hope to see you again in the future!

June 30, 2023

It was great and they were help full and the explean to every thing .. thanks More

by Wassim.mallak
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Bloomingdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Wassim! Thank you for your kind words! We're thrilled to hear that you had a great experience with our team at Herb Chambers INFINITI of Westborough. Providing helpful and thorough explanations is something we strive for, so we're delighted that it made a positive impact on you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

June 20, 2023

Excellent service and Fran was very knowledgeable, professional and personable. Mechanic noticed something that was covered my the warranty. Very grateful More

by hilopatin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fran
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Jun 21, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you! We're so glad to hear that Fran provided excellent service and that our mechanic was able to help with your warranty. We appreciate your feedback and hope to see you again in the future! - The Herb Chambers INFINITI of Westborough Team

June 18, 2023

I call in for an oil and filter service and they were able to fit me in the morning - service was great! More

by Esto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2023 -

Esto responded

This is great service department- the reps are very good at communicating the status and details regarding your car

June 16, 2023

Very customer friendly, they offer a courtesy vehicle and they keep you posted about the vehicle's status and keep you informed. More

by colemanbrett113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience! We appreciate your business and hope you won't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can be of service again in the future!

June 09, 2023

They are great! Always go above and beyond to make sure you are happy!! All 4 members of my family drive infinity’s because of the service at herb chamber of westbor More

by nicolehatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Herb Chambers INFINITI of Westborough responded

We appreciate your wonderful feedback, Nicole! It means a lot to us that you & your family continue to trust the Herb Chambers INFINITI of Westborough team with your automotive needs. Thank you for support and we'll see you again next time!

June 06, 2023

They are professional in the business; warm welcoming, listening to your complaints, and applying diagnostic techniques. More

by Aneliaku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Herb Chambers INFINITI of Westborough responded

It's wonderful to hear you had a positive service experience at Herb Chambers INFINITI of Westborough! Thank you for being our customer! We'll see you next time!

May 31, 2023

Brought my vehicle in to get all my fluids done. Ferdy took care of me right away and made sure I was all set. Will return for the service alone. Highly recommend Ferdy for your service advisor! More

by kevinboulevard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Herb Chambers INFINITI of Westborough responded

We're happy to hear that Ferdy provided you with excellent customer service during your recent visit to Herb Chambers INFINITI of Westborough! It's great to know that you felt taken care of and that you plan on returning in the future. Thanks for recommending Ferdy and our dealership - we appreciate it!

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