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Herb Chambers INFINITI of Westborough - Service Center

Westborough, MA

4.8
394 Reviews
Call Service Center (508) 983-1000

394 Reviews of Herb Chambers INFINITI of Westborough - Service Center

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August 13, 2023

Beth Anderson went out of her way to facilitate speedy repairs before weekend. . Another advisoCar detailing done well; Car delivered after hours. Another service agent delivered at and returned car i More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Anderson 5 Stars
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Aug 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Jean, we're so glad to know that Beth and our team at Herb Chambers INFINITI of Westborough provided you with such a positive experience. We always aim for efficient service while keeping your comfort in mind. Thanks for the feedback!

August 09, 2023

Fantastic customer service. Professional and respectful. Refreshing experience in today’s world of utter chaos. More

by celluccipda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know you had a fantastic experience with our team at Herb Chambers INFINITI of Westborough. We always aim for professionalism and respect in our customer service, so it's great to see that reflected in your visit!

August 05, 2023

Would 100 percent recommend any herb chambers dealership to my friends and family! Amazing staff and very welcoming atmosphere in every dealership I’ve gone too! More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bloomingdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
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Aug 07, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Danielle, we're so glad to know you've had such positive experiences at our Herb Chambers dealerships! Thanks for recommending us to your friends and family. We appreciate the support!

August 03, 2023

Excellent service - Service advisor I worked with was professional and I would recommend them to friends. More

by grenache7994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know you had an excellent experience with our service advisor at Herb Chambers INFINITI of Westborough. Your recommendation means a lot to us, thank you!

August 03, 2023

Very informative with the work she brings to the customers.. enjoyed my visit there today More

by Dgeo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Aug 03, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for your kind words! We're thrilled to hear that you found our work informative and enjoyable during your visit to Herb Chambers INFINITI of Westborough. We always strive to deliver the best experience to our customers, take care!

July 31, 2023

I like this dealership because I can always get an appointment when I need it. It's very convenient to get to. It's has a pleasant waiting area which is always nice and clean. The service is great. Ve More

by Minnie
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Minnie, we're glad to know that you had a great service experience at Herb Chambers INFINITI of Westborough. We appreciate your feedback and shall see you next time! Safe travels!

July 31, 2023

Went in for 30K and told we need to replace tires. We then found that the price was 308 per tire and that that was with a $150 dollar rebate… same Bridgestone tires retailed at other dealers at $283. More

by fishjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ferdy Franco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the review. I'm sorry to hear that this experience caused you to question your confidence in our team. Please contact me directly so that we can discuss the situation further and work toward a resolution. Respectfully, Jason O’Brien - General Manager - jobrien@herbchambers.com

July 29, 2023

Had stellar service by Beth Anderson, the service advisor. The repair was handled in a timely and professional manner. More

by Irarashap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anderson
Report | Print
Aug 01, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Beth provided you with stellar service at Herb Chambers INFINITI of Westborough. We appreciate your feedback and look forward to serving you again in the future!

July 29, 2023

Ferdy from the service center was very professional, meticulous, courteous and knowledgeable. Thanks again for the service provided. More

by SAsiedu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Ferdy was able to provide you with a five-star experience here at Herb Chambers INFINITI of Westborough. Thanks for your feedback and please don't hesitate to reach out if we can be of service again in the future!

July 28, 2023

Very attentive and kind! Made sure I understood what was wrong and what needed to be fixed! Ferdy Franco was extremely helpful More

by c_morrison4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the positive feedback! It's great to know that Ferdy and our team at Herb Chambers INFINITI of Westborough were able to provide you with a great service experience. Have a great ride!

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