Herb Chambers INFINITI of Westborough

Above and Beyond I had to leave on not one, but two last minute work trips immediately following the purchase of my car. He went out of his way to make special arrange I had to leave on not one, but two last minute work trips immediately following the purchase of my car. He went out of his way to make special arrangements for safe keeping of my car until I was able to receive it. More

Great Experience! I researched online for a used car and found the one I wanted at this dealership. Alex, made it very easy for me to see myself in this car. And, made I researched online for a used car and found the one I wanted at this dealership. Alex, made it very easy for me to see myself in this car. And, made it just as easy to purchase at a very good price! More

My best car buying experience, EVER!!! I just purchased a 2014 Q50 and what a pleasure it was to have done so with my salesman, Alex Kontoulis! This is my second Infiniti in addition to th I just purchased a 2014 Q50 and what a pleasure it was to have done so with my salesman, Alex Kontoulis! This is my second Infiniti in addition to the Nissan GTR that I'm currently driving, and Alex did all that one can to make certain that I'm indeed getting the right car and simply went above and beyond to ensure that the entire process, from the moment I set foot in the lot to the delivery of the vehicle to my house, was as seamless and enjoyable as possible! Alex even took the nearly 4hr round-trip to deliver the car personally, now, how's that for service! So if you're shopping for an Infiniti or just don't mind an excellent car shopping experience, Herb Chambers Infiniti of Westborough is your place and Alex Kontoulis is definitely your man! Believe me, I wouldn't think twice for my next infiniti! Paul C. More

Thank you Avein! This was the best car buying experience I have ever had! Avein Watson was great. He answered every question I had, was never pushy on the sale, and ma This was the best car buying experience I have ever had! Avein Watson was great. He answered every question I had, was never pushy on the sale, and made the whole experience quick, easy, and painless!! I will recommend him to anyone I know buying a new (or used) car! Thanks Avein! More

See Avein Watson for a great deal on a new Infiniti I just purchased my 3rd Infiniti from Herb Chambers Infiniti of Westborough, and like the previous experiences, this was a very stress-free and enjoya I just purchased my 3rd Infiniti from Herb Chambers Infiniti of Westborough, and like the previous experiences, this was a very stress-free and enjoyable process. The sales staff are there to help you get the right car, not pressure you into anything that isn't within your budget. They utilize a team approach, meaning that if your sales rep is busy with another customer, any other rep will ask to help to make sure you don't waste your time standing around waiting for some obscure document or other issue. They always have a very diverse inventory of cars, so you're likely to find something on the lot that meets your needs. If not, they'll happily tap into their dealer network to fetch you the exact car of your specifications. Where they really shine is in their willingness to negotiate a great deal. Very few dealerships will honor the Kelly Blue Book value of your trade, giving you all kinds of reasons why their numbers are too high, but each time I purchased from them, I received full and fair value for my trade. I also asked for and received a very nice discount on my new Q50s Red Sport 400. I can honestly say that I left there feeling very good about the deal I received. My sales rep, a very sharp young man named Avein Watson, is a real car guy, and he knows just about everything about not just Infiniti cars, but the competitive market as well. He answers emails at all hours of the day, and went above and beyond to assist me with an insurance issue on my trade. After the deal was negotiated, I opted to add on the Paintless Dent Removal (PDR) and trie/wheel protection packages. Considering the cost to replace a 19" alloy wheel or to have a door dent repaired at a body shop (which always degrades the value of the car), it's a worthwhile investment. Just a word about Infiniti cars... I never really paid attention to their models, being a big fan of German cars, like Audi. But the first time I drove a G37x, I was truly impressed. These cars are built like tanks and they are absolutely rigid and squeak/rattle free. They just glide over the worst kinds of roads with no drama. They have always had class-leading horsepower at $5,000 to $8,000 less than a comparable German model, and for some reason they fit me like a glove. Their sport seats are brilliant (I have a very bad back) and I've always loved their cockpit-style interiors. Everything about these cars speaks quality and class. One other thing that impressed me - the diversity of the staff. This company clearly gives qualified minority workers a chance at a good job. We have a large and growing Latino population in Central Mass, and you could not imagine nicer people to work with. If you're considering a premium car, please check out this dealership and the Infiniti lineup. Drive these cars and then compare the price to comparable German models; I think you'll be pleasantly surprised. More

What a experience!!! We just purchased a 2009 Infinity G37 for my son from Herb Chambers Infinity in Westborough, and I would like say that this was by far our best car bu We just purchased a 2009 Infinity G37 for my son from Herb Chambers Infinity in Westborough, and I would like say that this was by far our best car buying experience. Alex Kontoulis was awesome! We were amazed of his knowledge, but what was even more impressive how professional he was. As a business owner, I wish I have people like Alex on my team. If you like Infinity cars, Alex is your guy!!! More

Exceptional Service Avein was courteous, timely and efficient - a gentleman and a pleasure to work with. He went out of his way to help clean out my old car and get me se Avein was courteous, timely and efficient - a gentleman and a pleasure to work with. He went out of his way to help clean out my old car and get me set up in my new vehicle. Thank you! More

Great service, great salesman. Easy, no haggling. Salesman knew his stuff. I went with Herb Chambers because I know they stand behind their vehicles. Great price for the vehicle Easy, no haggling. Salesman knew his stuff. I went with Herb Chambers because I know they stand behind their vehicles. Great price for the vehicle and they had my color. More

THE WORST DEALERSHIP I HAVE ENCOUNTERED TO DATE!!!!!!!!!!!!! I brought my car in for a squeaky belt + an inspection sticker. When I left my car was no longer safe to drive. They then offered me this "great dea I brought my car in for a squeaky belt + an inspection sticker. When I left my car was no longer safe to drive. They then offered me this "great deal", where I would get to pay them to fix the problem they created. When I didn't want to pay them, they then told me that my car was on their lift in pieces and I needed to pay them to get it back in one piece. I would avoid this dealership at all costs. More

New customer for life General manager James Bulger was tremendous, and leads his team by example. This was the most pleasant and straightforward car buying experience I've General manager James Bulger was tremendous, and leads his team by example. This was the most pleasant and straightforward car buying experience I've ever had. The team was extremely well prepared for my arrival, unbelievably accommodating, and very knowledgeable. There were no secrets in the numbers or unanticipated haggling at various intervals. Further, having moved from New York, there were some issues to be sorted through with my title. James personally called me, talked me through the issue in its entirety, and came up with a nontraditional solution to help deal with my trade in and not hold up the process (and gave me his cell phone number). Ultimately, they took my trade, provided me with a loaner car given my hectic schedule, and will be driving the new car to me for delivery once their able to sort through the DMV issues during the week. I am a tough critic as I'm in client service myself, and also happen to be a glass half empty kind of guy. They blew me away. Even at 50 minutes away, they likely just won a customer for life. More