Herb Chambers INFINITI of Westborough

I’ve been a customer of Westborough of Inifiniti for a little over a year now. I brought my car in for a regular service oil change. The minute I pull in, my service manager Ferdy Franco, is always there little over a year now. I brought my car in for a regular service oil change. The minute I pull in, my service manager Ferdy Franco, is always there to greet me with a smile on his face. As always, he politely walks me to the waiting area and offers me refreshments for while I wait. Their service department will always go through my vehicle and video record an all point inspection and send it to me for my review. If anything unexpected comes up, Ferdy will personally come and discuss with me before they continue any further with my service. In this case, thankfully, there weren’t any surprises. When my service is finished, he will personally get me and walk me back to his office where we sit and discuss the services just accomplished and will walk through any suggestions or future related services that will be needed with the estimated cost. He will also provide me with copies of the documents with the detailed services performed and any estimated work. He will explain what, why and answer any questions until he knows I am comfortable with understanding my vehicles needs. Ferdy was assigned to me when I brought in my previous vehicle from another dealership that had issues.. so he knows me and my vehicles. When work is done at this dealership, I feel confident and trust that what is being done, is being done and it reflects in the way my vehicle performs. Knowing that I can walk away from a dealership feeling safe and trusting, will keep me as a customer for as long as I have a vehicle. I am always thankful for all of their kind, knowledgeable staff. They are always all pleasant and I enjoy when I bring my vehicle in. More

Just yesterday I had the pleasure of working with Bryce J, and I can confidently say it was the best car buying experience I've ever had, AS A FIRST TIME BUYER. From start to finish, Bryce demonstrated exc J, and I can confidently say it was the best car buying experience I've ever had, AS A FIRST TIME BUYER. From start to finish, Bryce demonstrated exceptional professionalism, deep product knowledge, and an unwavering commitment to customer satisfaction. What set Bryce apart was his ability to listen to my needs and preferences, ensuring that he recommended options perfectly suited to me. He took the time to explain every detail of the vehicle and the buying process, making me feel informed and confident in my decision. Moreover, Bryce was transparent about pricing and worked diligently to secure the best deal possible, without any pressure or gimmicks. His approach was refreshingly honest and genuinely caring, which made the entire process smooth and enjoyable. If you’re looking for a top-tier car salesman who will prioritize your needs and deliver outstanding service, I highly recommend Bryce J. His dedication and expertise are unparalleled, and I am thrilled with my new vehicle thanks to his efforts. THANK YOU!!! More

Every person involved was hospitable, professional, knowledgeable and helpful. I won’t hesitate to refer people to this dealership! knowledgeable and helpful. I won’t hesitate to refer people to this dealership! More

I received a good deal and good service. All went well. Great dealership. Sami was a great salesman. Takes care of his customers. All went well. Great dealership. Sami was a great salesman. Takes care of his customers. More

Great customer service. Awesome service!! Every time I come in I have no complaints. 5 stars. Awesome service!! Every time I come in I have no complaints. 5 stars. More

Very professional staff. Comfortable waiting room. Sales staff were reasonable and not pushy. I noticed an issue and they fixed it no problem Comfortable waiting room. Sales staff were reasonable and not pushy. I noticed an issue and they fixed it no problem More

I strongly recommend Sami Zakhary at Herb Chambers INFINITI of Westboro! When a tree branch fell on our 2019 INFINITI Q50, our insurance company declared it a total loss. So I called Sami who we bough INFINITI of Westboro! When a tree branch fell on our 2019 INFINITI Q50, our insurance company declared it a total loss. So I called Sami who we bought the car from 2 years ago. Sami is the ultimate professional and we felt completely comfortable in dealing with him through the entire process. Here are a few attributes that characterize Sami’s approach: • Helps the customer “buy the car rather than trying to sell you the car”. • Explains all the car’s functions, display options, and qualities in a way that you understand. • Creates an environment in which all the steps of purchase / paperwork are presented in order and clearly. • Negotiates in good faith and is fair in reaching an agreement. • Believes every question is relevant by providing direct responses to the questions you raise. • When he promises something, you can take it to the bank! Mark Koretz 8/3/2024 More

Bought my second car from Sammie for my son and I. Exceptional service , patient and very professional he got everything done in a timely manner. Would recommend sammie to anyone looking to buy. By th Exceptional service , patient and very professional he got everything done in a timely manner. Would recommend sammie to anyone looking to buy. By the way Love my Qx50 More

I highly recommend our salesperson Sami Zakhary at Herb Chambers Infiniti, Westborough MA. When a tree branch totaled our Infinity Q50, my husband and I immediately reconnected with Sami from whom we purch Chambers Infiniti, Westborough MA. When a tree branch totaled our Infinity Q50, my husband and I immediately reconnected with Sami from whom we purchased our car 2 years ago. Why, did we immediately contact him? I can unequivocally state that there was no need to look elsewhere! Collaborating with Sami to purchase another preowned Infinity was a no brainer! With no hesitation, here are my reasons for believing that we received stellar support from Sami Zachary. (FYI: We do not personally know him!) Below are the Whys: Sami Zachary’s: • Honesty: Tells it like it is. His input is clear, factual, and chock full of supportive reasoning - all easy to understand. • Customer Supportive: Sticks by his motto: “I am here for you” and, he is in all ways! Your voice is being heard • Relevant: Asks open-ended questions to understand you as a buyer… your wants/needs/concerns and more! • Great Listener: Hears you – your ideas, your wants, your concerns…. Shares them back with you to confirm his understanding to make sure he’s got it right! • Sincere: Interacts in authentic, open/earnest ways that shows who he really is. • Comfort Level: Feel reassured about your: thinking, questions, and pursuits; both while going through the process and in making your final decisions. • Rechecks: Repeats and re-explains everything in everyday language throughout the sales process, and again, through the purchase route while continually checking to see that you are an integral part of the process. • Relevant: Asks open-ended questions to recognize who you as a buyer… your wants/needs/concerns and more! • Time Together: Watching the clock Is never a concern for Sami … He stays with you totally engaged - focusing on You. • Patient, Warm & Caring: Relies on direct eye contact in all interactions. • Builds Confidence: Sami’s philosophy: I’ll show you, tell you, and, together, we’ll work through everything to ensure your both on the same page! • Most Highly Rated Attribute: Thinks of you, the customer, as the person in the “Driver’s Seat” when in collaboration to find the perfect car for YOU!! More

I strongly recommend Sami Zakhary at Herb Chambers INFINITI of Westboro! When a tree branch fell on our 2019 INFINITI Q50, our insurance company declared it a total loss. So I called Sami who we bough INFINITI of Westboro! When a tree branch fell on our 2019 INFINITI Q50, our insurance company declared it a total loss. So I called Sami who we bought the car from 2 years ago. Sami is the ultimate professional and we felt completely comfortable in dealing with him through the entire process. Here are a few attributes that characterize Sami’s approach: • Helps the customer “buy the car rather than trying to sell you the car”. • Explains all the car’s functions, display options, and qualities in a way that you understand. • Creates an environment in which all the steps of purchase / paperwork are presented in order and clearly. • Negotiates in good faith and is fair in reaching an agreement. • Believes every question is relevant by providing direct responses to the questions you raise. • When he promises something, you can take it to the bank! More