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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,409 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,409 reviews

April 24, 2021

My car has been serviced at this dealership in the last five years and I am pleased with the service level that I’ve experienced - customer service staff such as Matthew and others are very professional, r More

by Bao Tran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for the continued confidence in our service team, Bao! We're pleased to hear Matthew and our team are so helpful and earn five stars for a job well done! We appreciate you being a customer and look forward to seeing you at your next appointment! - Herb Chambers INFINITI of Westborough

April 24, 2021

Very efficient and personable attention. I know my car is getting the full attention it needs whenever I bring it to the dealership for service. More

by Jillhoffmanlmt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your confidence in Herb Chambers INFINITI of Westborough, and for your business. We are thankful to have you as a customer!

April 20, 2021

I’m rating this as a 5 star as I feel I was given the utmost curtesy. However I would just like to add that had I been advised of what type of issues I would/could incur if I didn’t have the 12 volt batt More

by kamille34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Apr 21, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for this great feedback and rating! We're glad to hear our team provided an overall excellent experience to you! Thanks for coming to Herb Chambers INFINITI of Westborough

April 20, 2021

Experience and communication with the dealer with were both good. I was contacted in a timely manner with all information needed. Work was done efficiently. More

by Jen D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Apr 21, 2021 -

Herb Chambers INFINITI of Westborough responded

Jen, Thanks so much for leaving us your awesome review! We're thrilled you liked the services provided by our team and look forward to seeing you next time! - Herb Chambers INFINITI of Westborough

April 20, 2021

Ferdy and the team at Herb Chambers Infiniti at Westborough are top notch. I have relied exclusively on their service team for my vehicle for years, and found them to be consistently professional, More

by Adrian Santiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy
Apr 21, 2021 -

Herb Chambers INFINITI of Westborough responded

Thanks for the excellent review, Adrian! We appreciate the great feedback and continued confidence in our team! We look forward to providing many more years of five-star service here at Herb Chambers INFINITI of Westborough!

April 19, 2021

Fantastic service experience. The service staff was professional, friendly, and quick. High quality work was completed and I am very happy with the results. I would not hesitate to recommend this deale More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Newton
Apr 20, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your confidence in Herb Chambers INFINITI of Westborough, and for your business. We are thankful to have you as a customer, Chris.

April 13, 2021

I had a complicated transaction and they adjusted on multiple occasions to accommodate me so that I would be happy. All departments that were involved were friendly and helpful. More

by Kgosselin
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Elentukh, Anthony Latino
Apr 15, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you so much for this nice review! We're happy to hear our team could help you feel comfortable and accommodated during your purchase! We appreciate the great rating and hope to see you again in the future! - Herb Chambers INFINITI of Westborough

April 01, 2021

I’ve always been a GMC or Cadillac owner and was on the fence. Came in to only see My new Infiniti and was pleasantly surprised of the service I got. Especially Anthony Latino that was very patient and mad More

by darc71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Latino
Apr 16, 2021 -

Herb Chambers INFINITI of Westborough responded

darc71 - Thank you for providing us with this great feedback! Anthony is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Herb Chambers Infiniti of Westborough team

March 03, 2021

I had a great experience at Infiniti of westborough, and a great assistant highly recommend !! They also have great services too with others cars open for everyone. More

by Alanrfreshz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Latino
Mar 18, 2021 -

Herb Chambers INFINITI of Westborough responded

Alanrfreshz - Thank you for the great feedback! We're so glad you had a successful and positive experience with our team here at Herb Chambers Infiniti. Please let us know if any other automotive needs arise in the future, as we are always happy to help! - Herb Chambers Infiniti of Westborough team

February 24, 2021

David Wyman has helped me purchase and lease 3 infiniti cars in a row now. He is always professional and courteous of my time. Matt Leaman was very nice and helpful too. Thank you herb chambers Infiniti More

by Shrpshooter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wyman, Matthew Leaman
Feb 24, 2021 -

Herb Chambers INFINITI of Westborough responded

Shrpshooter - Thank you! The return of a previous customer is the ultimate compliment! We are very fortunate to have David and Matt on our team we value your loyalty. Thank you for your continued business and please let us know if there is anything we can help you with! - Herb Chambers Infiniti of Westborough team

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