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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,412 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,412 reviews

October 26, 2021

Smooth and fast. Clear in communication. Good ambience. Overall had a good experience. A little far from my place. More

by Srczone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting us here at Herb Chambers INFINITI of Westborough! We appreciate your positive feedback and hope to see you again next time!

October 23, 2021

Matt was excellent and professional with timely service of my car. Appropriate recommendations were made and visit was courteous More

by Aj N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your 5-stars, AJ! Matt and our team appreciate your recommendation! -Herb Chambers INFINITI of Westborough

October 19, 2021

Got some work done on the car and they only did half of what I wanted done cause they would rather do what they wrote down 3 months ago than listen to me the owner and driver of the vehicle daily More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ferdy
Nov 08, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing this feedback, James. I'm sorry to hear of your frustration and will make sure that this situation gets addressed appropriately with our team. If you have any further questions or concerns, please feel free to contact me directly. Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 15, 2021

Work was done in a timely fashion, explained in detail as well as what will be needed for future visit. More

by Ericlombardo399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you! We're glad to hear the Herb Chambers INFINITI of Westborough team gave you five-star care, Eric!

October 14, 2021

Matt Demers and the service department it’s always top-notch. I can always rely on Infiniti Westborough to get my car serviced in a timely manner. More

by Susan_B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Oct 14, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for choosing Matt and our team at Herb Chambers INFINITI of Westborough! We look forward to seeing you on your next visit!

October 13, 2021

Herb Chambers westborough staff are friendly, professional folks who inform you on work being done More

by DB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Oct 13, 2021 -

Herb Chambers INFINITI of Westborough responded

We are so happy to hear that you had such a great experience at Herb Chambers INFINITI of Westborough! Thank you so much for your kind words!

October 13, 2021

Had my car in for a new tire and Ferdy and his team did that and an oil change in an hour. Well done More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Oct 13, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you so much, Bill! It was a pleasure having you visit us here at Herb Chambers INFINITI of Westborough and we hope to see you again next time!

October 12, 2021

I generally won’t take the time of write a review, but this situation warrants the effort. I had made the decision to trade a C7 Corvette, that I seldom drive for an Infiniti Q60. I live in Connecticut More

by jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osvald Duvelson
Oct 13, 2021 -

Herb Chambers INFINITI of Westborough responded

Wow, thank you so much for the wonderful review and kind comments about our team! It was an absolute pleasure working with you and we can't wait to share your generous feedback with everyone who was involved with your purchase. Thanks again for trusting Herb Chambers INFINITI of Westborough with your business and please don't hesitate to reach out if there's anything else we can assist you with. Enjoy the new ride!

October 12, 2021

Decided to purchase my QX30 off lease. John was very helpful and made the buying experience so stress free and easy. His knowledge is outstanding. Infiniti is lucky to have such a great employee. Tha More

by Vicky C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aliperta
Oct 12, 2021 -

Herb Chambers INFINITI of Westborough responded

We're happy John could make your QX30 purchase easier, Vicky! We're so happy you loved your ride enough to make it official! Thank you for letting the Herb Chambers INFINITI of Westborough team be part of this experience!

Oct 12, 2021 -

Vicky C responded

I will still be seeing Matt Demer’s in Service! He’s the best and always provides outstanding attention servicing my vehicle. Thanks again.

October 11, 2021

I was very happy with the service I received. I was able to get my car within a few days. More

by chpackard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Andrilo
Oct 12, 2021 -

Herb Chambers INFINITI of Westborough responded

We're happy to hear we could help you find a great vehicle! Thank you for rating Herb Chambers INFINITI of Westborough five stars!

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