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Herb Chambers INFINITI of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.9
1,412 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,412 reviews

March 21, 2022

Be weary of manipulation and exaggeration of issues meant to invade your wallet. In Short honesty is not adhered to in this location. More

by Kennethahono
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Demers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Herb Chambers INFINITI of Westborough responded

Hi Kenneth, I'm disappointed to read your review. This is not the way we would anticipate any client of ours would feel. I would love the opportunity to discuss what occurred and hopefully regain your trust. Please contact me at your earliest convenience. Thanks, Jason Rocco O’Brien - General Manager – jobrien@herbchambers.com.

March 18, 2022

The service and help was wonderful, they helped me literally beyond my expectations and made sure I left with the car as soon as I chose it! More

by Aaliyahrodx3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David & a financial man whose office is next to David’s I forgot his name
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Mar 22, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share your experience working with our team! We look forward to seeing you next time! -Herb Chambers INFINITI of Westborough

March 15, 2022

Courteous , informative and very professional . The dealership is immaculate and good selection even in these difficult circumstances. More

by Tunehand
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian and Rocco , Mazin Younis
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Mar 17, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience! See you next time at Herb Chambers INFINITI of Westborough!

March 14, 2022

Efficient and timely response to my request. Staff appeared knowledgeable and helpful. No hidden surprise fees. More

by Diana hakansson 342
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdy
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Mar 15, 2022 -

Herb Chambers INFINITI of Westborough responded

It's so great to hear we've made your visit five-star worthy, Diana! Thank you for being a Herb Chambers INFINITI of Westborough customer!

March 07, 2022

Ferdy is the BEST person, knowledgeable and understands customers view and provides best service. I’m very happy with his service. More

by Bala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy from Service Department.
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Mar 09, 2022 -

Herb Chambers INFINITI of Westborough responded

It means so much to hear that Ferdy and the team gave you five-star care! Thank you for being a Herb Chambers INFINITI of Westborough customer!

March 05, 2022

I appreciate the friendly staff at my Herb Chambers dealer. They always are eager to be of help and the warm smiling faces make working with them a pleasure. But most important to me is that I can feel More

by Maggie Donuts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferry Franco, Rocco Jason O'Brien
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Mar 09, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for rating us five stars, Maggie! We appreciate you coming to Herb Chambers INFINITI of Westborough!

March 02, 2022

Service is excellent. Timely. Thorough review of vehicle. Helpful. Friendly. Courteous. Went above and beyond. More

by Mabc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sami Max
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Mar 04, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Herb Chambers INFINITI of Westborough and we hope we have the opportunity to serve you again in the future!

March 02, 2022

The work is always great, no problems, and the reps are polite and friendly and helpful More

by Jamesd1098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the kind review! We're honored to have you as a Herb Chambers INFINITI of Westborough customer and look forward to your next visit!

March 01, 2022

Just want to thank Sami and Eric for the EXCELLENT service that I received when I purchased my vehicle, they went ABOVE and BEYOND to get me in the vehicle that I wanted. I recommend anyone looking More

by Tonya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami, Eric
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Mar 03, 2022 -

Herb Chambers INFINITI of Westborough responded

Sami and Eric are glad to hear this! Thank you for taking the time to leave us your awesome five-star review! We look forward to seeing you next time, Latonya!

February 22, 2022

Was taken care of exclusively here by Sami and purchased a car of my Dreams! Will recommend this dealership to all my friends! More

by Themeticulousmason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
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Feb 24, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the review! We're so glad Sami had the opportunity to help get you behind the wheel of your dream car and we hope we can be of service to you again in the future. Take care! - The Herb Chambers INFINITI of Westborough Team

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