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Herb Chambers INFINITI of Westborough
Westborough, MA
1,271 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,271 reviews
September 09, 2021
Ferdy Franco was my service advisor. He was patient, knowledgeable and explained things that I needed and ones I did not. He was trustworthy and waited after hours for me. A+👍 for Herb Chambers knowledgeable and explained things that I needed and ones I did not. He was trustworthy and waited after hours for me. A+👍 for Herb Chambers Infiniti. More
by shawn
Employees Worked With
Ferdy Franco
September 08, 2021
The service department was very helpful in resolving my vehicle’s problem. They contacted me to discuss the details of the repair and service requested. vehicle’s problem. They contacted me to discuss the details of the repair and service requested. More
by Mike
Employees Worked With
September 04, 2021
Matt, Freddie, Rob and the tech’s at this location are awesome! Upstanding individuals who provide service at the highest level with each encounter. Thank you! awesome! Upstanding individuals who provide service at the highest level with each encounter. Thank you! More
by Mike Murray
September 04, 2021
Robert is the best, great work, great customer service. Take you in promptly, communicate, friendly staff and make sure you are satisfied, following up with you. Take you in promptly, communicate, friendly staff and make sure you are satisfied, following up with you. More
by Audi5000
Employees Worked With
Other Employees :
Robert and Ferdy , Bethany Turgeon
September 03, 2021
Wonderful service, honest customer service, and clean and decently-stocked waiting room. Highly recommend! I am very happy to have purchased my car there and continue to have them handle its service. decently-stocked waiting room. Highly recommend! I am very happy to have purchased my car there and continue to have them handle its service. More
by adambrettking
September 01, 2021
This is a great place to have your Infiniti (vehicle) serviced!! Will, Matt, and Ferdy are fantastic!! I bought another Infiniti (over an Audi) just because of this service team! serviced!! Will, Matt, and Ferdy are fantastic!! I bought another Infiniti (over an Audi) just because of this service team! More
by aidanzoe
September 01, 2021
The team there is very friendly and equally helpful. The Service Manager, Ferdy and Matt do everything they can to ensure you are taken care of. They have repeatedly gone above and beyond to help resolve th Service Manager, Ferdy and Matt do everything they can to ensure you are taken care of. They have repeatedly gone above and beyond to help resolve the issue with my vehicle. Greatly appreciated!!! Thank you! More
by L93
Employees Worked With
Other Employees :
Ferdy - Service Dept and The Service Manager (Rob?)
August 30, 2021
Ferdy took great care of me, keeping me updated and informed of what was happening with my car. Everything was explained and as usual I left there satisfied. informed of what was happening with my car. Everything was explained and as usual I left there satisfied. More
by Rob G.
Employees Worked With
Ferdy
August 24, 2021
Great experience with the service department. Thank you for the help Ferdy! for the help Ferdy! More
by Andy
