Herb Chambers INFINITI of Westborough

Ali was great to work with, we were able to do much of the hard stuff remotely and when the visit to the dealership happened it was easy as apple pie. the hard stuff remotely and when the visit to the dealership happened it was easy as apple pie. More

They made my oil change and tire service very smooth. The waiting area is really nice and stocked with water and snacks. The staff is super kind and knowledgeable. I highly recommend them. Thank you for The waiting area is really nice and stocked with water and snacks. The staff is super kind and knowledgeable. I highly recommend them. Thank you for all you do!! More

Kept promises Good delivery No hassles Explained all the gizmos Second car leased from them the gizmos Second car leased from them More

Kept me well informed on what was happening during my service. Offered fair pricing and worked with me on discount not pushy either. service. Offered fair pricing and worked with me on discount not pushy either. More

By far the worst and poorest service since I have been coming here for the past 11years. No patience, no respect no courtesy,a complete disgrace to what this dealership has meant to me for all these years coming here for the past 11years. No patience, no respect no courtesy,a complete disgrace to what this dealership has meant to me for all these years I have been here. The sales guy was ok but his boss the guy in the financial department was a show case of poor service. I think his name is Eric . He was very cocky and was not answering my questions I had. When I tried to be clear by saying that I was not trying to be hard but needed clarity to help me make an informed decision, boldly he said well that’s what you are indicating that I was being a pain. I was shocked to hear this was was very offended. All I had asked him was that he ran my credit so that I see the real numbers and rates instead of giving me average numbers based on higher interest rates. He asked me if I was interested in making down payment and I said yes but he initially refused to run my application on grounds that I give him my payment info almost like forcing me to make down payments before I got any information from a bank which I didn’t even know I was going with. I refused to give my payment information and counter requested that the application be placed to banks with my intended amount of deposit I would make if I agreed to the terms. But this was a problem for him. He lacked ever professional ethics, at least from what I experienced. I have always been very satisfied with services here. But this was the worst I have ever had. It felt like my process was delayed intentionally on pretense that I was being paired with another financial personnel but it took for ever. I was there from 12 till past 4pm. Mr. Chambers pls make sure you’re hiring employees who have patience and uphold the values of your business and those who strive for customer satisfaction. More

The best dealership. Service is always first rate in quality and professionalism. I wouldn’t go anywhere else Service is always first rate in quality and professionalism. I wouldn’t go anywhere else More

Brian Farrell handled the sale of the car I purchased demonstrating a professional manner very satisfied with my experience. I would recommend him to family and friends. Thank you!! demonstrating a professional manner very satisfied with my experience. I would recommend him to family and friends. Thank you!! More

Ali and the team of Sami and the Manager of the dealership were all exceptional. Great customer service and a warm and friendly atmosphere from the time you are greeted at the entrance and front de dealership were all exceptional. Great customer service and a warm and friendly atmosphere from the time you are greeted at the entrance and front desk person. More

Matt the service manager is the greatest so professional and knowledgeable I highly recommend this dealership for service. and knowledgeable I highly recommend this dealership for service. More

Service Dept was assume, quick diagnosis, and service. Went to bat for me with the warranty company and had my car's computer changed out at not cost, how awesome is that!!! Went to bat for me with the warranty company and had my car's computer changed out at not cost, how awesome is that!!! More