Herb Chambers INFINITI of Westborough

I was very happy with the service I received. I was able to get my car within a few days. to get my car within a few days. More

Matt was great! Great communication and was able to get me right in and out me right in and out More

Courteous, prompt and professional service. I didn’t have an appointment but Matt accommodated me. an appointment but Matt accommodated me. More

In and out! And attentive service following guidance about the tires. Really appreciate it - thank you! about the tires. Really appreciate it - thank you! More

I originally came to Rob in the service department, who literally went above and beyond dealing with my warranty company who gave him more trouble than he deserved.. after fighting with them (and winning!) literally went above and beyond dealing with my warranty company who gave him more trouble than he deserved.. after fighting with them (and winning!) for a new transmission. Because my car sat for 4 MONTHS waiting for approval, my alternator ended up breaking which also broke a few other things (battery, belt, fuse) which ended up putting me in a hole… Rob again tried holding the warranty company responsible as they should have been for being cheap and not just approving it in a timely manor. But they weren’t hearing it. They would only cover the alternator and only because it was a covered part, not because they felt they had done anything wrong. I’m a single mom of 4 and it was just way out of my price range even after Rob did his best to get the price down to something much more affordable. After talking with Ferdy and explaining why I was freaking out even though I was grateful to Rob, he took it upon himself to get the price down even more for me and for that I am forever grateful to both of them! I am blown away by the caring compassionate, understanding team they have at Herb Chambers Infiniti of Westborough! I would never bring my truck anywhere else. If they will still have me because I know they did more for me then their job usually entails, I’m 100% sure of it! More

I have spoken on the phone or left messages at least 10 times with various people at Herb Chambers Infiniti of Westborough and have received no callbacks or messages from anyone regarding a very simple req times with various people at Herb Chambers Infiniti of Westborough and have received no callbacks or messages from anyone regarding a very simple request to receive a copy of my tire warranty agreement That I purchased from Herb Chambers infinity in 2019 along with the purchase of an Infiniti motor vehicle. Such a complete lack of response to a simple request makes me wonder what the response would be when someone has a serious problem that needs to be addressed by Herb Chambers Infiniti of Westborough. This is not a dealership that you would want to deal with. More

I was well informed and everything was clearly spelled out to me. Anything my car needed was identified and I made the choice if I wanted to do it now or later. out to me. Anything my car needed was identified and I made the choice if I wanted to do it now or later. More

Service experience was awesome. Went for battery replacement as it was failing. They went beyond and got the battery replaced under warranty. replacement as it was failing. They went beyond and got the battery replaced under warranty. More

My vehicle was diagnosed in a timely manner regarding the issue I came in for service and the matter was resolved perfectly. issue I came in for service and the matter was resolved perfectly. More

The service representative was very courteous, informative and readily available to answer questions and concerns. informative and readily available to answer questions and concerns. More