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Herb Chambers INFINITI of Westborough
Westborough, MA
1,228 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,228 reviews
September 23, 2021
I have spoken on the phone or left messages at least 10 times with various people at Herb Chambers Infiniti of Westborough and have received no callbacks or messages from anyone regarding a very simple req times with various people at Herb Chambers Infiniti of Westborough and have received no callbacks or messages from anyone regarding a very simple request to receive a copy of my tire warranty agreement That I purchased from Herb Chambers infinity in 2019 along with the purchase of an Infiniti motor vehicle. Such a complete lack of response to a simple request makes me wonder what the response would be when someone has a serious problem that needs to be addressed by Herb Chambers Infiniti of Westborough. This is not a dealership that you would want to deal with. More
by Margaret
Employees Worked With
Several whose names I did not write down
September 22, 2021
I was well informed and everything was clearly spelled out to me. Anything my car needed was identified and I made the choice if I wanted to do it now or later. out to me. Anything my car needed was identified and I made the choice if I wanted to do it now or later. More
by Carol
Employees Worked With
September 21, 2021
Service experience was awesome. Went for battery replacement as it was failing. They went beyond and got the battery replaced under warranty. replacement as it was failing. They went beyond and got the battery replaced under warranty. More
by Dinesh
September 17, 2021
My vehicle was diagnosed in a timely manner regarding the issue I came in for service and the matter was resolved perfectly. issue I came in for service and the matter was resolved perfectly. More
by James
September 14, 2021
The service representative was very courteous, informative and readily available to answer questions and concerns. informative and readily available to answer questions and concerns. More
by Louolio
Employees Worked With
Other Employees :
Service Manager Rob and service representative Furdy
September 13, 2021
Excellent work with Freddy. Freddy always good services with happy face. I will recommend him to anyone who need help to see him. He is very hard worker with happy face. I will recommend him to anyone who need help to see him. He is very hard worker More
by Abdimalig
Employees Worked With
Freddy
September 10, 2021
Work was done in a timely and efficient manner. Work Work was done in a timely and efficient manner. Work done was explained in detail. Car was washed and left clean. Will continue to have car serviced Work was done in a timely and efficient manner. Work done was explained in detail. Car was washed and left clean. Will continue to have car serviced here. More
by Sharon
Employees Worked With
Ferdy Franco
September 09, 2021
Ferdy Franco was my service advisor. He was patient, knowledgeable and explained things that I needed and ones I did not. He was trustworthy and waited after hours for me. A+👍 for Herb Chambers knowledgeable and explained things that I needed and ones I did not. He was trustworthy and waited after hours for me. A+👍 for Herb Chambers Infiniti. More
by shawn
Employees Worked With
Ferdy Franco
September 08, 2021
The service department was very helpful in resolving my vehicle’s problem. They contacted me to discuss the details of the repair and service requested. vehicle’s problem. They contacted me to discuss the details of the repair and service requested. More
by Mike
Employees Worked With
September 04, 2021
Matt, Freddie, Rob and the tech’s at this location are awesome! Upstanding individuals who provide service at the highest level with each encounter. Thank you! awesome! Upstanding individuals who provide service at the highest level with each encounter. Thank you! More
by Mike Murray
