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Herb Chambers INFINITI of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.9
1,409 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,409 reviews

December 10, 2022

FERDY WAS VERY HELPFUL. HE HELPED ME OUT ALOT. HE WAS NICE POLITE AND ANSWER ALL MY QUESTION. EVEN AFTER PICKING UP MY VEHICLE HE STILL OFFERED HIS SERVICES. I R3COMMEND GOI More

by Massdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Herb Chambers INFINITI of Westborough responded

Ferdy and the team appreciate you leaving us this great review! We look forward to helping you again when you visit us again! Thank you! - Herb Chambers INFINITI of Westborough

December 01, 2022

The entire staff were so helpful. Dezarae was my sales representative and she made the buying experience so easy and comfortable. All of my questions and concerns were addressed. I wo More

by caitlingrenier0809
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dezarae
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Dec 02, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the kind review! We're so glad Dezarae provided you with an excellent car-buying experience and we're thrilled to hear you're loving your new QX60. Take care and thanks again for your business, from all of us here at Herb Chambers INFINITI of Westborough!

November 29, 2022

I was completely certified with my experience at the dealership, they made me feel l'l be safe on the road. More

by demacharia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Herb Chambers INFINITI of Westborough responded

We're so happy to hear this! Thanks for visiting Herb Chambers INFINITI of Westborough and please don't hesitate to reach out if we can be of service again in the future!

November 19, 2022

No good car wash and Claning never before happening I don’t know y today car wash problem More

by Pavandiamond28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Herb Chambers INFINITI of Westborough responded

I’m sorry to see we disappointed you during your recent visit. Thank you for taking the time to provide us with this feedback. I will make sure this is looked into and addressed with our team. I would be happy to speak with you personally about how we can improve things for your next visit. Please feel free to contact me directly. Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

November 18, 2022

Staff was very professional and did a good job of listening to my service issues and correcting them the first time. More

by Bryantjlsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Stukonis
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Nov 18, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review, Bryant! We're honored to have you as a customer! -Herb Chambers INFINITI of Westborough

November 16, 2022

Great Place, excellent customer service, can't get that anymore highly recommend going there for auto repairs! Thank you More

by Darli63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frances coutu
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Nov 17, 2022 -

Herb Chambers INFINITI of Westborough responded

It's great to hear that your visit was so great! Thank you for being a Herb Chambers INFINITI of Westborough customer!

November 16, 2022

The service department is great here. All service guys seem interested in making customer experience as painless and pleasant as possible. I dealt with Fran this time and he was fantastic More

by Dave G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran Coutu
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Nov 16, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review, Dave! We're so happy that Fran and the rest of our technicians earned your high rating! -Herb Chambers INFINITI of Westborough

November 15, 2022

It was easy to make the appointment for new tires, got a very fair quote, also changed oil and was also told of a couple things that need attention More

by Tony.roxo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Herb Chambers INFINITI of Westborough responded

We're glad we could help you get your new tires and oil changed, Tony! Thank you for choosing Herb Chambers INFINITI of Westborough!

November 11, 2022

Excellent service, friendly and helpful, informative and detail oriented. Attentive and always willing to go extra mile. More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
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Nov 14, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback, Alexander! Our Herb Chambers INFINITI of Westborough team appreciates your support and looks forward to your next visit!

November 07, 2022

I am very satisfied with the service provided by Ferdy of Herb Chambers Infinity of Westborough, Ma. Ferdy kept in regular contact with me during the week my car was in for service and answered all my questi More

by SURF4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2022 -

Herb Chambers INFINITI of Westborough responded

We appreciate you taking the time to leave Ferdy and the team such a great review! We're glad that your service experience was worthy of a five-star rating and hope that we can see you back for routine maintenance in the future! Thank you! - Herb Chambers INFINITI of Westborough

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