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Herb Chambers INFINITI of Westborough

Westborough, MA

4.8
1,228 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,228 reviews

November 09, 2021

I like the service. Been a customer for so many years and never been disappointed. Will definitely recommend it for service More

by kamoto_thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Nov 11, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your loyal business! We're truly grateful for all of your support over the years and look forward to your next visit with us here at Herb Chambers INFINITI of Westborough!

November 07, 2021

Service advisor was very helpful and made sure all my concerns were addressed. Car serviced and cleaned to my satisfaction More

by DJordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your high rating! See you next time at Herb Chambers INFINITI of Westborough!

November 02, 2021

I received today incredibly good service . Eyen as the agent helped me so much to make right decisions regarding the important things. I appreciate everyone also in the technical Team to perform the job. More

by Emma Oganova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eyen
Nov 02, 2021 -

Herb Chambers INFINITI of Westborough responded

Hi Emma, here at Herb Chambers INFINITI of Westborough, we understand that buying a car is important! We're happy that Eyen helped you find the perfect one!

November 01, 2021

It was a very wonderful time with everyone there .I really appreciate their effort..tnx More

by Mujibatu
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 03, 2021 -

Herb Chambers INFINITI of Westborough responded

It was our pleasure to serve you! Thanks for choosing Herb Chambers INFINITI of Westborough and please don't hesitate to reach out if we can be of service again in the future!

October 28, 2021

The best serviceQuick and very professional Excelente The best service Quick and very professional Excelente in all aspects Highly recommend They have very good promotions More

by elisabet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Turgeon
Oct 29, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your fantastic review, Elisabet! We look forward to seeing you next time at Herb Chambers INFINITI of Westborough!

October 26, 2021

Smooth and fast. Clear in communication. Good ambience. Overall had a good experience. A little far from my place. More

by Srczone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting us here at Herb Chambers INFINITI of Westborough! We appreciate your positive feedback and hope to see you again next time!

October 26, 2021

When the service manager left my old place, I followed him. He and his team go the extra mile to deliver a quality job. They really do their best to do it in your time frame. Never any pressure to get any More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Newton
Oct 27, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you, Lisa! The Herb Chambers INFINITI of Westborough team is so happy we've provided five-star care and helped you feel confident returning to our service center! We hope to see you again for your next appointment!

October 23, 2021

Matt was excellent and professional with timely service of my car. Appropriate recommendations were made and visit was courteous More

by Aj N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for your 5-stars, AJ! Matt and our team appreciate your recommendation! -Herb Chambers INFINITI of Westborough

October 19, 2021

Got some work done on the car and they only did half of what I wanted done cause they would rather do what they wrote down 3 months ago than listen to me the owner and driver of the vehicle daily More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ferdy
Nov 08, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing this feedback, James. I'm sorry to hear of your frustration and will make sure that this situation gets addressed appropriately with our team. If you have any further questions or concerns, please feel free to contact me directly. Thanks again, Jason O’Brien - General Manager - jobrien@herbchambers.com

October 15, 2021

Work was done in a timely fashion, explained in detail as well as what will be needed for future visit. More

by Ericlombardo399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Herb Chambers INFINITI of Westborough responded

Thank you! We're glad to hear the Herb Chambers INFINITI of Westborough team gave you five-star care, Eric!

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