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Herb Chambers INFINITI of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.9
1,406 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,406 reviews

February 23, 2023

Fran was very helpful Service was timely dealership clean although I think prices may be a little high. More

by jpfanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran from Service 5 Stars
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Feb 24, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the review and feedback. We appreciate you visiting us here at Herb Chambers INFINITI of Westborough and hope you won't hesitate to reach out if Fran & the team can be of service again in the future!

February 17, 2023

The folks at Infiniti of Westborough were a pleasure to work with Sami, my salesperson was most helpful with my vehicle purchase, performing above and beyond the call of duty at all times. He was great to More

by Scotty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to hear that Sami made the experience great for you, Scotty! Thank you for coming to Herb Chambers INFINITI of Westborough for your vehicle purchase!

February 07, 2023

Great communication. Staff is attentive and do their best to take care of you concerns. More

by Crishm1988
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback! Our Herb Chambers INFINITI of Westborough team appreciates your business and looks forward to serving you again in the future!

January 30, 2023

The car was in good condition, the dealer was straightforward and knowledgeable, and the dealership staff were efficient in taking care of the finances, registration, and inspection More

by pmaaser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 26, 2023

Got charged for engine air filter when I ask for a cabin air filter. Service individual did not correct situation and left charge for engine air filter. They never replaced cabin air filter. So I paid for a More

by keithodume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 24, 2023

We went to test drive a couple of different infinity cars, Sami greeted us right away and was very pleasant he answered all our questions and made us feel very comfortable. He is very knowledgeable abou More

by Heather White
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
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Jan 25, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the kind feedback, Heather! We appreciate you visiting us here at Herb Chambers INFINITI of Westborough and are so glad Sami was able to answer all your questions. Take care and please don't hesitate to reach out if we can be of service again in the future!

January 20, 2023

Sami and the team at Herb Chambers infiniti of Westborough were very professional, courteous and meticulous. Will definitely recommend them to family and friends. More

by SAsiedu
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daekwon Jones, John Aliperta
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Jan 20, 2023 -

Herb Chambers INFINITI of Westborough responded

Sami and Herb Chambers INFINITI of Westborough appreciate the kind feedback! We look forward to providing five-star care next time! Thank you!

January 19, 2023

The staff at herb chambers Infiniti of Westborough were respectfull easy to talk to and made me feel at home More

by Zeke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review, Zeke! We appreciate your business and look forward to seeing you at Herb Chambers INFINITI of Westborough next time!

January 19, 2023

Best dealership I’ve ever been to. All staff were beyond on point. So happy with my new truck ! More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Aliperta
Report | Print
Jan 20, 2023 -

Herb Chambers INFINITI of Westborough responded

Wow, thank you so much for the kind review, Doug! We're happy to hear you're enjoying your new truck and look forward to seeing you again next time here at Herb Chambers INFINITI of Westborough!

January 18, 2023

Nick was exceptional. Great service and very comfortable waiting area while car was being serviced. More

by Podonnell922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Stukonis
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Jan 19, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting Herb Chambers INFINITI of Westborough! We're happy to hear Nick provided you with excellent service and we hope to see you again in the future!

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