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Herb Chambers INFINITI of Westborough

Westborough, MA

4.8
1,229 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,229 reviews

March 31, 2022

Had an appointment for an oil change. Greeted on time. Excellent service . In and out. My car was washed and vacuumed. More

by sonja.jenkins3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferby
Apr 01, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting us here at Herb Chambers INFINITI of Westborough! We appreciate your wonderful feedback and hope to see you again next time!

March 28, 2022

I recommend peoples to go by cars at the dealer infinity at Westborough special Sami and tell me everything I’m supposed to know about my car thanks Sami More

by Fdufrene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami
Mar 29, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for recommending Sami at Herb Chambers INFINITI of Westborough! We appreciate your 5-stars! See you next time!

March 25, 2022

Nice facility, good service, and my sales manager Sami was good to work with. Did the purchase including test drive in les than 2 hours More

by srsmith77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami
Mar 25, 2022 -

Herb Chambers INFINITI of Westborough responded

This is what we like to hear! We're happy that Sami and our team earned your 5-stars! See you next time at Herb Chambers INFINITI of Westborough!

March 25, 2022

Everything was perfect the work was performed on time and my car drives like new. The work was explained to me before and after the work was finished. The service technician was very helpful More

by TimRyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferry Franco
Mar 28, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for trusting the Herb Chambers INFINITI of Westborough team with your vehicle! We appreciate your fabulous feedback and hope we can be of service again in the future!

March 23, 2022

I couldn't be happier with my new Infinity QX50. Our salesperson, Sami, was informative and went out of his way to be helpful and professional. More

by kalberini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami
Mar 23, 2022 -

Herb Chambers INFINITI of Westborough responded

Congratulations on your new QX50! We're so glad Sami had the opportunity to assist you with it and we'll be sure to let him know how much you appreciate his awesome service. Thanks for choosing Herb Chambers INFINITI of Westborough and please don't hesitate to reach out if there's anything else we can do for you!

March 23, 2022

Always get the best service at this INFINITI dealership. Went to two other service stations that could not figure out the sound my car was making. The technician knew right away. Car drives like new! More

by Deluca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdy
Mar 24, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you, Deluca! We're so glad we could make the experience a great one! We'll see you next time at Herb Chambers INFINITI of Westborough!

March 22, 2022

Brought my car in for warranty work and got exceptional customer service. I called for updates and they got back to me in timely manner. I had a scuff mark on my car and they offered to buff it out free of More

by NickRS400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferdy
Mar 23, 2022 -

Herb Chambers INFINITI of Westborough responded

Nick, we are so proud to hear that our team at Herb Chambers INFINITI of Westborough can take great care of you! Herb Chambers INFINITI of Westborough is pleased to read your review.

March 21, 2022

Be weary of manipulation and exaggeration of issues meant to invade your wallet. In Short honesty is not adhered to in this location. More

by Kennethahono
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Demers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Herb Chambers INFINITI of Westborough responded

Hi Kenneth, I'm disappointed to read your review. This is not the way we would anticipate any client of ours would feel. I would love the opportunity to discuss what occurred and hopefully regain your trust. Please contact me at your earliest convenience. Thanks, Jason Rocco O’Brien - General Manager – jobrien@herbchambers.com.

March 18, 2022

The service and help was wonderful, they helped me literally beyond my expectations and made sure I left with the car as soon as I chose it! More

by Aaliyahrodx3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David & a financial man whose office is next to David’s I forgot his name
Mar 22, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for taking the time to share your experience working with our team! We look forward to seeing you next time! -Herb Chambers INFINITI of Westborough

March 15, 2022

Courteous , informative and very professional . The dealership is immaculate and good selection even in these difficult circumstances. More

by Tunehand
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian and Rocco , Mazin Younis
Mar 17, 2022 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience! See you next time at Herb Chambers INFINITI of Westborough!

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