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Herb Chambers INFINITI of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.9
1,402 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,402 reviews

May 23, 2023

Ferdy was very informative and provided all the information I needed regarding my vehicle. He explained all work done, as well as areas which might need my attention in the future. He was very prof More

by jdjlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Herb Chambers INFINITI of Westborough responded

We're so happy to hear that Ferdy could provide clear and informative service during your visit to Herb Chambers INFINITI of Westborough! Thank you for your support, and our team hopes to see you again soon.

May 21, 2023

Another wonderful experience at Herb Chambers Infiniti in Westborough. Great service and comfortable wait at the dealership. More

by CMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for your excellent review! We look forward to seeing you next time! -Herb Chambers INFINITI of Westborough

May 18, 2023

As always very professional, knowledgeable and cost effective. The team works efficiently to work through the service. Comfortable waiting area. More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis in service
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May 18, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your review with our team at Herb Chambers INFINITI of Westborough! We look forward to seeing you next time!

May 17, 2023

Service was easy to schedule, performed promptly, car delivered washed and looking great. Service advisor was available immediately, communicated through every step of the process. More

by Celloguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anderson
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May 19, 2023 -

Herb Chambers INFINITI of Westborough responded

We appreciate you taking the time to share your experience at Herb Chambers INFINITI of Westborough! We're thrilled to hear that our team provided you with an easy & efficient visit and we hope you won't hesitate to reach out if we can be of service again in the future. Take care!

May 16, 2023

Great experience! John was helpful and got me in the car I was interested in fast. Test drove on Thursday and drove it off the lot on Saturday. More

by torikendrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien, John Aliperta
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May 18, 2023 -

Herb Chambers INFINITI of Westborough responded

We're so glad to hear that John made your experience at Herb Chambers INFINITI of Westborough a great one! Thank you for choosing our dealership and enjoy your new vehicle!

May 12, 2023

I had a wonderful experience purchasing a second new vehicle. The process was stress free and pleasant. John Aliperta was very thorough and knowledgeable. He was able to find me a vehicle that suited my More

by Ed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aliperta
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May 12, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for your review, Ed! We're so happy that John earned your 5 stars! We look forward to seeing you next time at Herb Chambers INFINITI of Westborough!

May 11, 2023

Ferdy was welcoming, knowledgeable, and supportive around everything I needed. I would highly recommend this dealership, especially if Ferdy is involved in the process! More

by Ryan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the fantastic review, Ryan! We're thrilled to hear you had such a great experience with Ferdy and we appreciate you recommending him & the Herb Chambers INFINITI of Westborough team to others. Please don't hesitate to reach out if we can be of service again in the future!

May 10, 2023

I had a great experience with their service department! They fixed some weird sounds when my car returned. The communication is smooth. More

by Pearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
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May 12, 2023 -

Herb Chambers INFINITI of Westborough responded

Pearl, thank you so much for trusting the Herb Chambers INFINITI of Westborough team with your vehicle's service needs! We're glad we could resolve your issues and hope you won't hesitate to reach out if we can be of assistance again in the future!

May 09, 2023

My 1st time at this dealership, the staff was very friendly , helpful and very professional More

by adelbettouche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Coutu
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May 11, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for visiting Herb Chambers INFINITI of Westborough! We appreciate the kind feedback and hope to see you again next time!

May 08, 2023

As always, a wonderful and efficient experience with the Herb Chambers Infiniti service team. They are professional and courteous, and the dealership is clean and comfortable. This team has been taking ca More

by CMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for trusting the Herb Chambers INFINITI of Westborough team with your loyal business! It's been our privilege to serve you over the years and we look forward to doing so for many more. Take care and we'll see you next time!

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