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Herb Chambers INFINITI of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.9
1,402 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,402 reviews

June 09, 2023

They are great! Always go above and beyond to make sure you are happy!! All 4 members of my family drive infinity’s because of the service at herb chamber of westbor More

by nicolehatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Herb Chambers INFINITI of Westborough responded

We appreciate your wonderful feedback, Nicole! It means a lot to us that you & your family continue to trust the Herb Chambers INFINITI of Westborough team with your automotive needs. Thank you for support and we'll see you again next time!

June 09, 2023

Very professional and made the car buying process easy. Our salesperson Sami was very knowledgeable about the vehicles. More

by Gmcoute
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the fantastic review! We're so glad Sami had the opportunity to assist you with your purchase and we hope you won't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can be of service again in the future. Until then, take care and enjoy your new vehicle!

June 08, 2023

Working with John was a wonderful experience! ! He went above and beyond throughout our whole process of trading in our car and purchasing a new one. John is professional, friendly and thoughtful! More

by Britnib20
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Aliperta
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Jun 12, 2023 -

Herb Chambers INFINITI of Westborough responded

We're so happy John made the process of trading your vehicle in for a new one so easy! We hope you're loving your new car and look forward to seeing you back at Herb Chambers INFINITI of Westborough! Thank you!

June 06, 2023

They are professional in the business; warm welcoming, listening to your complaints, and applying diagnostic techniques. More

by Aneliaku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Herb Chambers INFINITI of Westborough responded

It's wonderful to hear you had a positive service experience at Herb Chambers INFINITI of Westborough! Thank you for being our customer! We'll see you next time!

June 02, 2023

The dealership did not know enough about the model I was buying and did not spend time with me explaining the different functions of the car. The process of picking up the new car was long (3 plus hours). More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Max Elentukh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Marsden
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Jun 05, 2023 -

Herb Chambers INFINITI of Westborough responded

Mark, thank you for sharing your experience with us. We apologize that we fell short in our commitment to provide a smooth and informative delivery process. Please give us a call so we can discuss your concerns and work towards improving your rating. Thank you. Jason O’Brien - General Manager - jobrien@herbchambers.com

May 31, 2023

Brought my vehicle in to get all my fluids done. Ferdy took care of me right away and made sure I was all set. Will return for the service alone. Highly recommend Ferdy for your service advisor! More

by kevinboulevard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Herb Chambers INFINITI of Westborough responded

We're happy to hear that Ferdy provided you with excellent customer service during your recent visit to Herb Chambers INFINITI of Westborough! It's great to know that you felt taken care of and that you plan on returning in the future. Thanks for recommending Ferdy and our dealership - we appreciate it!

May 27, 2023

Attentive to customer request and needs! Customer satisfaction at its best! Friendly atmosphere and helpful. More

by Alinamerkina09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devam
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May 30, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the positive feedback! Our Herb Chambers INFINITI of Westborough team appreciates your business and looks forward to serving you again next time!

May 26, 2023

Ferdy was amazing went above and beyond in helping me with my service needs at the right price More

by Ctomaso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Herb Chambers INFINITI of Westborough responded

We're so happy to hear Ferdy exceeded your expectations! Thank you for the kind review and please don't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can be of service again in the future. Take care!

May 25, 2023

Herb chambers Infiniti, Westborough is awesome. Personally I am very impressed with team who deal with us on multiple points like Service, Sales etc.. More

by Manish Jha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Herb Chambers INFINITI of Westborough responded

We're thrilled to see your positive review of Herb Chambers INFINITI of Westborough! It's great to hear that our team was able to assist you with both your sales and service needs. Thank you for choosing us and we look forward to serving you in the future.

May 24, 2023

Excellent communication and customer service, Fran was very professional and easy to work with . First class! More

by vancewelch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
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May 25, 2023 -

Herb Chambers INFINITI of Westborough responded

It's wonderful to hear that you enjoyed your experience working with Fran at Herb Chambers INFINITI of Westborough! We pride ourselves on providing excellent communication and customer service, and we're thrilled to hear we met your expectations. Thank you for taking the time to share your feedback with us, it means a lot!

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