Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers INFINITI of Westborough
Westborough, MA
1,402 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,402 reviews
July 21, 2023
This dealer is not worth to visit. From salesperson to managers, they have tried to sell the vehicle with 2000 miles as a new car. I have tried to ask them multiple times to know how m From salesperson to managers, they have tried to sell the vehicle with 2000 miles as a new car. I have tried to ask them multiple times to know how many miles on the car. However, they did not tell you in advance. They just wanted you to be there and informed to you. He, The General Sale Manager, did try his best to keep you as a client. However, if they could not have a deal, he ignored you and told his employee to refund you without telling anything. This dealer is not even worth 1 star review. More
by Unknown
Employees Worked With
General Sale Manager, Scott Marsden, John Aliperta
July 21, 2023
I was treated very professionally. Vehicle was in excellent condition and they had done a lot of prep work before putting it up for sale. Vehicle was in excellent condition and they had done a lot of prep work before putting it up for sale. More
by joaddee
Employees Worked With
July 20, 2023
Always a great experience at Herb Chambers Infiniti of Westborough. I was assisted by Beth, who was extremely thorough. She pays close attention to detail, and made sure I got the best deal possible. Than Westborough. I was assisted by Beth, who was extremely thorough. She pays close attention to detail, and made sure I got the best deal possible. Thanks Beth! More
by sharayafb
July 18, 2023
Everyone at the Herb Chambers Infiniti was super helpful and meticulously informed me through the whole process. My tire problems were fixed promptly. I am very satisfied with the experience. and meticulously informed me through the whole process. My tire problems were fixed promptly. I am very satisfied with the experience. More
by huyoungjeong
July 15, 2023
I came half hour early and then went home on time. The service was very good. Thanks for your help. The service was very good. Thanks for your help. More
by Abdimalig
Employees Worked With
July 15, 2023
One of the best dealerships to go to when it comes to exceptional customer service. Service advisor Franco did an amazing job providing answers to all my questions and needs. exceptional customer service. Service advisor Franco did an amazing job providing answers to all my questions and needs. More
by Gene60924
Employees Worked With
July 14, 2023
Very good. Pleasant service. All items explained Nice place to wait. All members of the staff helpful Pleasant service. All items explained Nice place to wait. All members of the staff helpful More
by maryjoannemckeon
Employees Worked With
July 14, 2023
Great group of people! One of the easiest errands I actually look forward to. Would recommend to everyone! One of the easiest errands I actually look forward to. Would recommend to everyone! More
by Themeticulousmason
July 14, 2023
Beth Anderson customer service was exceptional. She went above and beyond to ensure that I was taken care of. She’s a great asset to the company and should be treasured. Keep at it because it hard She went above and beyond to ensure that I was taken care of. She’s a great asset to the company and should be treasured. Keep at it because it hard to find people that’s dedicated to their job that way you are Beth. 110 % for your customer service ratings 🍾🎉 you need a raise after this. More
by ALIStiar Drummond
July 12, 2023
Outstanding shopping/buying experience was provided by the Herb Chambers Infiniti team, especially our salesman - Sami Zakhary - Professional, knowledgeable, courteous and easy to deal with. Highly recom the Herb Chambers Infiniti team, especially our salesman - Sami Zakhary - Professional, knowledgeable, courteous and easy to deal with. Highly recommend working with Sami and the Herb Chambers Infiniti team. More
by jim.barhite
