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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,404 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,404 reviews

August 29, 2023

I recently purchased a new Infiniti Q50 from Infiniti of Westborough. They have the best Sales & Service Teams. I’ve been working with the service department for a while now between my older vehicle and my More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Herb Chambers INFINITI of Westborough responded

Sarah, it's wonderful to know that Ferdy and our team at Herb Chambers INFINITI of Westborough have been able to provide you with such a positive experience. We appreciate your recommendation! Enjoy your new Infiniti Q50!

August 25, 2023

Brought my car in for service and Ferdy made sure I was taken care of and everything was perfect. More

by kevinboulevard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Kevin, thank you for the positive review! We're happy to hear that Ferdy provided you with excellent care during your service visit to Herb Chambers INFINITI of Westborough. We'll see you next time! Have a great day!

August 25, 2023

Excellent service department, while I was waiting for my car, I received a video from the service tech showing all areas he checked. More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know you appreciated the video updates from our service department at Herb Chambers INFINITI of Westborough. Thanks for sharing your experience, and we look forward to serving you again in the future!

August 24, 2023

Ferdy Franco has been consistently providing great service for my QX50 and GX37. Exemplary service and customer care attitude. More

by spark2924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Dougherty
Aug 25, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Ferdy has been providing you with great service for your QX50 and GX37 at Herb Chambers INFINITI of Westborough. Thanks for acknowledging his exemplary customer care attitude!

August 23, 2023

An amazing experience! ! Professional, knowledgable, courteous and transparent staff from all levels. In a short period of time everyone worked diligently and efficiently to More

by arminca826
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LAUDS VILJEAN , Rocco Jason O'Brien, Scott Marsden
Aug 24, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Arminca, thank you for the 5-star rating! We're delighted to know you had an amazing service experience with our team at Herb Chambers Infinity of Westborough. We appreciate your feedback and see you again! Have a great ride!

August 23, 2023

This was our second time making a purchase at this dealership. Special thank you to Devam & Scott for making our new purchase and trade easy and quick. I would definitely recommend this dealership to More

by Hina S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devam Bhagat, Scott Marsden
Aug 24, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Hina, we're delighted to hear that Devam and Scott made your purchase at Herb Chambers INFINITI of Westborough a smooth one. We appreciate your recommendation and see you next time! Enjoy your new ride!

August 16, 2023

Sami treated us like family. He was transparent, patient, and knowledgeable. He took his time with us and ensured that we were comfortable with our trade in and purchase. Working More

by nathan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers INFINITI of Westborough responded

Nathan, we're delighted to know that Sami and our team at Herb Chambers INFINITI of Westborough made your car buying experience enjoyable and stress-free. Thanks for sharing this positive feedback!

August 14, 2023

Sami was so wonderful to work with, he spent a lot of time with me to make sure I knew my options for my next Infiniti lease. Because of him and Manager Scott Marsden, I was able to lease the car I've wa More

by ktabasky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Rowe, Scott Marsden
Aug 15, 2023 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know that Sami and Scott helped you find the perfect Infiniti lease at Herb Chambers INFINITI of Westborough. Thanks for sharing your experience with us, we hope you enjoy every ride in your new car!

August 13, 2023

Beth Anderson went out of her way to facilitate speedy repairs before weekend. . Another advisoCar detailing done well; Car delivered after hours. Another service agent delivered at and returned car i More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Anderson 5 Stars
Aug 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Jean, we're so glad to know that Beth and our team at Herb Chambers INFINITI of Westborough provided you with such a positive experience. We always aim for efficient service while keeping your comfort in mind. Thanks for the feedback!

August 09, 2023

Fantastic customer service. Professional and respectful. Refreshing experience in today’s world of utter chaos. More

by celluccipda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know you had a fantastic experience with our team at Herb Chambers INFINITI of Westborough. We always aim for professionalism and respect in our customer service, so it's great to see that reflected in your visit!

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