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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,404 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,404 reviews

September 29, 2023

So I was in the market for my first new (used) car, and was referred to Rocco by a family member. I’m from Martha’s Vineyard, so looking for a new car is difficult to say the least. Rocco had the exact tru More

by Brian Patrick Hall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Jason O'Brien
Sep 29, 2023 -

Herb Chambers INFINITI of Westborough responded

Brian, we're so glad to know that Rocco went above and beyond for you at Herb Chambers INFINITI of Westborough. It's great to see how much you appreciated his efforts in making your first car buying experience a memorable one! We look forward to assisting with any future purchases or referrals from the island.

September 29, 2023

Ferdy was very helpful and patient when walking me through the necessary repairs. I was thankful he didn’t pressure me to do the work all at once - he let me know which repairs could wait until my nex More

by Kaelen Dunican
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Herb Chambers INFINITI of Westborough responded

Kaelen, we're glad to know Ferdy was able to guide you through the necessary repairs at Herb Chambers INFINITI of Westborough. We always aim for a pressure-free environment and appreciate your feedback!

September 29, 2023

From the first contact to driving away Infinity of Westboro were a complete Professionals. Ali Lewis was first contact with a quick response answering all my questions and setting an appointment to c More

by quahogco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
Sep 29, 2023 -

Herb Chambers INFINITI of Westborough responded

We're pleased to know that Ali, Rocco, and our team at Herb Chambers INFINITI of Westborough provided you with a professional and enjoyable car-buying experience. Thank you for choosing us! We look forward to doing more business with you in the future. Have a great ride!

September 28, 2023

I recommend have service done or anything you need for car to this dealership. They made it simple and an easy experience. More

by Eric C
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien
Sep 28, 2023 -

Herb Chambers INFINITI of Westborough responded

Eric, we're glad to know you had a smooth experience at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and look forward to assisting with any future car needs!

September 25, 2023

My experience at Herb Chambers Infiniti Of Westborough with Brian was amazing! Brian went above and beyond and made our purchasing experience one of our best. Would absolutely purchase here again and woul More

by ebelle76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Herb Chambers INFINITI of Westborough responded

We really appreciate you taking the time to leave Herb Chambers INFINITI of Westborough this awesome review, thank you!

September 23, 2023

Excellent Service and Friendly Staff! ! Brian is very knowledgeable and always very professional!! I would definitely recommend him and the dealership to friends and family!! More

by ebelle76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Herb Chambers INFINITI of Westborough responded

It's great to know you had an excellent experience with Brian and our team at Herb Chambers INFINITI of Westborough! We appreciate you recommending us to your friends & family and hope you won't hesitate to reach out if we can be of service again in the future!

September 22, 2023

Great service and very fast. Everyone is so friendly also. I highly recommend this dealership. More

by Kevinkenefick29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Herb Chambers INFINITI of Westborough responded

Hi Kevin! Thank you so much for your kind words and for recommending our dealership! We're thrilled to hear that you had a great experience with our service and that our team was friendly and efficient at Herb Chambers INFINITI of Westborough! Safe travels!

September 15, 2023

Professional and knowledgeable salesman John Aliperta took his time to answer questions and provide information on the different cars . He had a calm demeanor and was not pushy , he was well versed with More

by Ktl119
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Marsden, John Aliperta
Sep 15, 2023 -

Ktl119 responded

Professional and knowledgeable salesman John Aliperta took his time to answer questions and provide information on the different cars . He had a calm demeanor and was not pushy , he was well versed with the different cars.

Sep 15, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that John's expertise and professionalism made your experience at Herb Chambers INFINITI of Westborough a positive one. Thanks for taking the time to share this feedback! We'll see you at your next visit. Have a great ride!

September 13, 2023

Great experience, representative was very helpful with up dating in work process and with a loner car More

by Delloliolaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Thank you for the 5-star rating! We're glad to know you had a great experience with our team at Herb Chambers INFINITI of Westborough. We'll see you next time! Have a great ride!

September 13, 2023

From the second, I walked in the door till the day after when I left with my brand new car the entire experience was nothing short of fantastic. John my sales rep & Max were super helpful & kept their word More

by shaunakimble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc in Finance , John Aliperta
Sep 14, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Shauna, we're delighted to know that John and Max were able to provide you with a great car shopping experience at Herb Chambers INFINITI of Westborough! Thanks for trusting us with your business! Enjoy your new ride!

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