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Herb Chambers INFINITI of Westborough
Westborough, MA
1,405 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,405 reviews
November 17, 2023
Service itself was fine but the communication was 100% lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is don lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is done. I say to the service tech, that three hours seemed a long time for a simple service - his response was we were delayed this morning and didn’t anyone come update you - which they didn’t. Communication is critical and they failed to communicate at all. More
by chris.ristau
Employees Worked With
November 16, 2023
I was very pleased with how helpful Fran was with all the information on my service and he was very easy and pleasant to work with. He explained everything very clearly to me and also called me with any inf information on my service and he was very easy and pleasant to work with. He explained everything very clearly to me and also called me with any information I needed. I appreciate his professionalism and knowledge. Thank you! More
by Kwebber222
Employees Worked With
Other Employees :
Fran Coutu
November 15, 2023
Excellent, fast, courteous service. Clean comfortable waiting area with free food and drinks. Fran explained exactly what was being done on my car and how long it would take, and they Clean comfortable waiting area with free food and drinks. Fran explained exactly what was being done on my car and how long it would take, and they completed everything on time. More
by kskeohane
Employees Worked With
Fran Coutu
November 07, 2023
Wonderful experience with Sami. He was professional, kind and patient. All staff overall couldn’t have been more accommodating from start to finish. We love our new vehicle! He was professional, kind and patient. All staff overall couldn’t have been more accommodating from start to finish. We love our new vehicle! More
by Courtney
Employees Worked With
November 04, 2023
Easy - in and out. Good service and comfortable waiting area. Love the service tech sending me a video of the work performed. Good service and comfortable waiting area. Love the service tech sending me a video of the work performed. More
by CMW
Employees Worked With
October 31, 2023
Easy in for a battery change. I had no appointment. The accommodated me in an hour. Great service! I had no appointment. The accommodated me in an hour. Great service! More
by perron44
Employees Worked With
October 27, 2023
Professional service with minimal wait time. Drop off the car and getting the loaner took 15 min. Tech sent a video of all required work and called to finalize the work order. Car pickup took 10 Drop off the car and getting the loaner took 15 min. Tech sent a video of all required work and called to finalize the work order. Car pickup took 10 minutes. More
by MikeS
October 25, 2023
Courteous staff, they are always ready to help and make sure that the time spent waiting is minimum sure that the time spent waiting is minimum More
by Ain
Employees Worked With
