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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,406 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,406 reviews

December 07, 2023

The service was excellent. It was done in a timely manner. Tech made good recommendations for my review. More

by allanandjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Herb Chambers INFINITI of Westborough responded

Hey Allan and Judy, thank you for the 5-star rating! We're glad to know you had an excellent service experience at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and see you again! Safe travels!

December 07, 2023

Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue an More

by glennszalay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bloomingdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Herb Chambers INFINITI of Westborough responded

Glenn, it's great to know that our team at Herb Chambers INFINITI of Westborough was able to provide you with an outstanding experience. We're always here for any assistance you need!

December 06, 2023

Didn’t have to wait hours and hours in order to make a deal for a new car, which is something I’ve experienced when visiting other dealerships in the area. Car salesperson Sami and financial manager made More

by mohamed abdelhamid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Bloomingdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Jason O'Brien, Daekwon Jones, John Aliperta
Dec 07, 2023 -

Herb Chambers INFINITI of Westborough responded

Mohamed, it's great to know that Sami and our team at Herb Chambers INFINITI of Westborough made your car buying experience efficient and pressure-free. We're here for any further questions you might have about your new ride!

December 05, 2023

I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya More

by swl6789@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Demers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Herb Chambers INFINITI of Westborough responded

We're sorry to read about your dissatisfaction with our service. We strive for excellence in all we do and it's clear that we fell short during your visit. If you'd like to discuss this further, please don't hesitate to reach out directly so we can address any concerns or issues you may have had. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

December 01, 2023

Everyone was super nice and helpful. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long. More

by joaneddd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know you had a positive experience at Herb Chambers INFINITI of Westborough. We always aim to provide comfort and convenience for our customers. Thanks for your feedback!

November 29, 2023

Professional, concise diagnosis and guidance, honest and punctual. Been a customer for years, best experience at an Infiniti dealership. More

by dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know that you've had the best service experience with us at Herb Chambers INFINITI of Westborough. Your continued trust in our service means a lot! Thanks for sharing your positive feedback, we look forward to serving you again soon. Safe travels!

November 29, 2023

Great extended warranty. Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers More

by snide_seconds_0w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francis Coutu
Nov 29, 2023 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that you had a great experience with our extended warranty and service at Herb Chambers INFINITI of Westborough. Thank you for choosing us! We'll see you next time. Safe travels!

November 25, 2023

They are very honest, thorough, and efficient. They always treat us fairly. We appreciate this dealer. More

by lorraine sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Herb Chambers INFINITI of Westborough responded

We appreciate your continued trust in the Herb Chambers INFINITI of Westborough team, Lorraine! Take care and we'll see you next time!

November 21, 2023

Brian was great. He helped us with everything and walked us through all the steps needed. I will recommend him and Infiniti of Westborough to family and friends! I al More

by ASK77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know that Brian was able to assist you throughout your car buying process at Herb Chambers INFINITI of Westborough. We appreciate the recommendation and look forward to seeing you for your next vehicle!

November 17, 2023

Fran is always extremely helpful, patient, knowledgeable, explains everything well, and is a pleasure to work with. Matt is excellent too. Technician Ed came out and spoke with me also-- I very much appreci More

by maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Coutu
Nov 17, 2023 -

Herb Chambers INFINITI of Westborough responded

Maria, we're delighted to know that Fran, Matt and Ed from our team at Herb Chambers INFINITI of Westborough provided you with excellent service. We appreciate your kind words about the waiting area too! Thanks for choosing us!

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