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Herb Chambers INFINITI of Westborough
Westborough, MA
1,412 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,412 reviews
February 14, 2024
Lauds was very personal and very professional. Great experience with him. Definitely will be back and ask for him. Great experience with him. Definitely will be back and ask for him. More
by Richard
February 14, 2024
Clean and orderly with a friendly atmosphere. Salesman was very attentive to my needs before and after the sale Salesman was very attentive to my needs before and after the sale More
by jrmarella
Employees Worked With
February 11, 2024
Herb Chambers Infiniti I purchased QX30 Infiniti at Herb Chambers, along with the tire warranty. After selling the car, I was due a refund on the tire warranty. The only way to receive this refund is for th Chambers, along with the tire warranty. After selling the car, I was due a refund on the tire warranty. The only way to receive this refund is for the selling dealer to file with the warranty company. After ignoring voicemails. I finally got one response from Marc Starr at Infiniti. But but he has been ignoring my simple requests to file for my refund. If you expect any sort of customer service stay far away from Herb Chambers and this Infiniti dealership now I realize why I’ve taken my business elsewhere. The General Maanager Rocco O’Brien failed to assist in any way. Margaret More
by Mareillyesq
Employees Worked With
Marc Starr
February 02, 2024
Fran was extremely helpful and up front about what was going on. I’ve had issues at this dealership in the past and told myself I wouldn’t be back. After my most recent experience I would definitely recom going on. I’ve had issues at this dealership in the past and told myself I wouldn’t be back. After my most recent experience I would definitely recommend bringing your car in to have it checked out. Ask for Fran he was awesome to work with! More
by pizzimento.ian
Employees Worked With
Fran
February 02, 2024
Great experience and very knowledgable They were able to get me my car very Quickly a d at a great price get me my car very Quickly a d at a great price More
by jbloomingda
Employees Worked With
Other Employees :
Rocco Jason O'Brien
January 31, 2024
Was not decided on what make or model we were going to purchase,we went in to test drive a couple different vehicles and Sami was so patient with us and was so informative on the different makes which mad purchase,we went in to test drive a couple different vehicles and Sami was so patient with us and was so informative on the different makes which made us decide to trade in our vehicle and purchase another through Sami.He made the transaction smooth and easy. We will recommend him to anyone looking for a new or used vehicle. More
by roloplus2001
January 30, 2024
Smooth transaction. Sammi represented the company extremely well. He was not aggressive but was very attentive. He also kept in touch in an appropriate manner. Sammi represented the company extremely well. He was not aggressive but was very attentive. He also kept in touch in an appropriate manner. More
by dkrinsut
