Herb Chambers INFINITI of Westborough

Sami was a fantastic help and salesman. He went out of his way to ensure I was comfortable and knowledgeable throughout the process. I appreciated his honesty and genuine care for his custo He went out of his way to ensure I was comfortable and knowledgeable throughout the process. I appreciated his honesty and genuine care for his customers. More

I purchased my car from Herb Chambers Infiniti,. I received great service and they were very attentive. Sami Zakhary was my salesman and made sure that I totally understood everything about the vehi I received great service and they were very attentive. Sami Zakhary was my salesman and made sure that I totally understood everything about the vehicle, and insured that this was a good fit for me. I have been extremely satisfied with the level of service and beyond that, at ten months after the sale, I called Sami for some questions. He responded to me immediately and insured that I had his phone number for any future inquiries. Although over the years, I have owned a variety of vehicles, this has absolutely been the best experience and I found Sami to be a kind, courteous and caring for his customers. More

Courteous, neat environment, staff very professional, alternative transportation provided pending completion of repair. Progress advise as necessary alternative transportation provided pending completion of repair. Progress advise as necessary More

Bought my car here over two years ago and was treated very well. Extremely clean and professional dealership. Everything from the showroom to the repair facility is top-notch. Brought my mother there a f very well. Extremely clean and professional dealership. Everything from the showroom to the repair facility is top-notch. Brought my mother there a few months ago to buy a vehicle. Had a great experience. Everything went very smoothly thanks to Lauds Viljean in sales and Marc Starr in financing. My wife and I just purchased another vehicle here last week. Lauds Viljean once again came through and provided us with a fantastic experience. Things could not have gone better. More

Working with Max and Marc was great but the delivery team and the detailers failed miserably. The brand new 2023 Infiniti Q50 Red Sport 400 in red was ruined with ripped leather seats, glass particles on the and the detailers failed miserably. The brand new 2023 Infiniti Q50 Red Sport 400 in red was ruined with ripped leather seats, glass particles on the mats, scratched carbon fiber center console, a scraped door, and chips on the trunk. It doesn't make sense how this happened within 24 hours. It was in extreme shock from the disappointment as I did not expect this from Infiniti, a luxury brand nor from the dealer under Herb Chambers. Arno was assigned to deliver the vehicle but he didn't catch any of the damages. When I confronted him, he told me ignored my concerns and continued setting up my phone to the vehicle. Eventually he went to get Max who helped take care of the situation. While I understand he's trying to do his job, he should have listened to his client's concern and seek help immeadiately if he isn't able to handle or resolve the situation. As an Nissan/Infiniti enthusiast and a returning Herb Chambers customer, I hope that Herb Chambers management team can review this unforunate incident and prevent it from happening again. More

Great service from start to finish. Brian was our Sales/Finance guy, and Ferdy our service advisor, both were amazing! Brian was our Sales/Finance guy, and Ferdy our service advisor, both were amazing! More

As usual, easy to get an appointment and prompt, courteous service. Wonderful waiting area, always clean. courteous service. Wonderful waiting area, always clean. More

Sean Salisbury provided me with the best customer service I have ever received at a dealership. He ensured I left with the car I wanted and wouldn’t let me settle for less. I highly recommend Sean to anyone I have ever received at a dealership. He ensured I left with the car I wanted and wouldn’t let me settle for less. I highly recommend Sean to anyone looking to buy a new or used vehicle! More

I came in today because I thought I was experiencing a coolant leak internally and also had an issue with my rear sensor and hood looking misaligned. The dealership handled each issue with care and did th coolant leak internally and also had an issue with my rear sensor and hood looking misaligned. The dealership handled each issue with care and did thorough testing on the coolant resorvoir and found no faults. Also a software update was done for the rear sensor and is working normally and hood was aligned. They also explained to me how the coolant works on the infiniti and that feel free to come back if I have anymore issues. Great customer service from start to finish. More

I recommend this dealership to anyone looking for a good reliable car. Sammi goes above and beyond with his service. I had an amazing experience with purchasing my car and I will definitely be going back in reliable car. Sammi goes above and beyond with his service. I had an amazing experience with purchasing my car and I will definitely be going back in the future. More