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Herb Chambers INFINITI of Westborough
Westborough, MA
1,278 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,278 reviews
February 20, 2024
Excellent service. Very nice waiting area. Didn’t wait too long. technician came out and explained everything what happened. Very recommended. Very nice waiting area. Didn’t wait too long. technician came out and explained everything what happened. Very recommended. More
by davidtilman1
February 20, 2024
I always get great service from this dealership, both in Sales and the Service Department. I just bought my 3rd car from them! I highly recommend this dealership! Sales and the Service Department. I just bought my 3rd car from them! I highly recommend this dealership! More
by lsharon5573
Employees Worked With
Other Employees :
Rocco Jason O'Brien
February 18, 2024
Francis at Herb Chambers was fantastic service representative. He recommended a few different maintenance choices which I had all done. Car drives nicely and happy to have great dealer to always representative. He recommended a few different maintenance choices which I had all done. Car drives nicely and happy to have great dealer to always service my car. More
by jsmitch
Employees Worked With
Fran Coutu
February 17, 2024
Very professional and customer oriented experience. Fran Coutu is an exceptional service manager, perhaps the best I have ever had the opportunity to work with. Fran Coutu is an exceptional service manager, perhaps the best I have ever had the opportunity to work with. More
by DR
Employees Worked With
Francis Coutu
February 16, 2024
This is my second time getting the car from Herb Chambers in Westborough. Excellent experience all around. Highly recommend! in Westborough. Excellent experience all around. Highly recommend! More
by psg1970
February 15, 2024
When you go to Herb Chambers, Infiniti of Westborough look for amro He’s a great salesman he work with you and he will make sure you get your vehicle as soon as possible. They’re very fast and efficient look for amro He’s a great salesman he work with you and he will make sure you get your vehicle as soon as possible. They’re very fast and efficient and they make sure your vehicle is perfect before you drive it out I give them a five star and I will definitely buy my next car from them. More
by Adelpadilla1925
Employees Worked With
Amro
February 14, 2024
Clean and orderly with a friendly atmosphere. Salesman was very attentive to my needs before and after the sale Salesman was very attentive to my needs before and after the sale More
by jrmarella
Employees Worked With
February 14, 2024
Lauds was very personal and very professional. Great experience with him. Definitely will be back and ask for him. Great experience with him. Definitely will be back and ask for him. More
by Richard
February 11, 2024
Herb Chambers Infiniti I purchased QX30 Infiniti at Herb Chambers, along with the tire warranty. After selling the car, I was due a refund on the tire warranty. The only way to receive this refund is for th Chambers, along with the tire warranty. After selling the car, I was due a refund on the tire warranty. The only way to receive this refund is for the selling dealer to file with the warranty company. After ignoring voicemails. I finally got one response from Marc Starr at Infiniti. But but he has been ignoring my simple requests to file for my refund. If you expect any sort of customer service stay far away from Herb Chambers and this Infiniti dealership now I realize why I’ve taken my business elsewhere. The General Maanager Rocco O’Brien failed to assist in any way. Margaret More
by Mareillyesq
Employees Worked With
Marc Starr
